Quantcast
Jump to content

Popup messages: Wired Lan cable disconnected / Wired network is connected


Recommended Posts

12 minutes ago, [email protected] said:

I got rid of my lg and got a sony but just spoke to a tv engineer I mentioned the problem with the lg cable not connected etc. He immediately said motherboard said he had done hundreds and said lg have taken the Warranty in store so only they repair under warranty but 1 day after 12 months they are saying take it up with the retailer 

The frustrating part is they should be able to solve this in firmware. Like allow people to turn off the messages, or only display the message if the TV stays “disconnected” longer than 5 seconds without reconnecting, or change how they decide it’s disconnected since the TV keeps playing streaming videos with no problems. 3 potential ways to fix without the need for a new motherboard. At least 1 of them is absolutely possible in firmware (allowing consumers to turn off messages).

  • Like 1
Link to comment
Share on other sites

  • 2 weeks later...

My 47SJ810V had the wired connect/disconnect messages. It could go for a few hours without, other times minutes between and occasionally every few seconds.

It is connected by ethernet and have tried different ports and cables. The PC is on the same switch and doesn't pick up any connection drop. Wifi is turned off. Remote wake up is also by wifi signal so presume the wifi module isn't truly inactive and it has the active bluetooth connection, as well. The partition wall with the neighbours is about 12 feet away so I wonder if same wifi/bluetooth device is trying to establish a link and the 'wired connect/disconnect' is just a general network alert. Both Bluetooth connections for the TV are picked up by my phone on the other side on the house, on another floor with a brick wall between. The TV is also against the wall with a busy-ish pavement outside so phones go by.

It seems to be a different issue but Netflix and Amazon are unwatchable for me now as they keep getting disconnected after a minute or 10. This has been the last month or so. The 'wired connect/disconnect' has been a year or so. If I set the input to PC and watch Netflix and Amazon on that, absolutely no problem except the alerts still pop up.

I did use store mode that stopped it but it seems more aggressive now and it's nearly impossible to use the TV guide before it resets and Vivid picture mode is horrible.

I did power off at the wall overnight and the TV absolutely flew in the morning, back to normal after a few days though.

Wifi module out next as I now plan on using the TV as a media monitor for the PC but got to get rid of those alerts.

Link to comment
Share on other sites

  • 4 weeks later...

We are having this issue too. Bought our tv in November 2018--only just over 2 years old. The disconnection problems, first with wifi, then with ethernet started around this summer. We've done a couple of hard resets. Planned obsolescence? We will never buy another LG! 

Link to comment
Share on other sites

Hi

I did dump the tv and bought a 

link hidden, please login to view
  from John Lewis,  anyone thinking of doing the same don't bother Sony (and John Lewis) are as bad as LG they could not care less about their customers, from 1 month the picture has been pixelating if someone or something moves in front or behind someone/something!  Obviously Sony have never seen anything like it , taken 3 months and still not fixed John Lewis refuse to exchange! 

Link to comment
Share on other sites

Hi,

My almost 4 years old LG 55UJ6510 had several issues for a long time:

- muliple messages connect/disconnect  on the ethernet connection to my router 
   replaced the cable, without result
- magic control didn't work most of the time
- tv  lost power without any cause and started up again  automatically (sometimes 3 times in 5 minutes)

My solution:

I cleaned the ethernet connector. I scrapped the contacts thoroughly with a very small screwdriver.
Started up the tv set and all the issues are gone.
I did this about 2 weeks ago and tv set works like new.

So in my opinion the connector contacs had corrosion and interfered with eachother causing pulses that influenced the tv software and hardware.

Maybe this can be of any help for others facing the same kind of problems .
 

Link to comment
Share on other sites

On 8/17/2019 at 2:44 PM, Tider said:

I called LG customer service and they wanted  me to do a total reset on the tv.   I was  afraid it would wipe out my calibration that was done by a professional calibrator , so I didn’t try it.   

 

There has had to be some solution.   

Don't reset.. I did and it did nothing to fix it... I still have the problem and other issues as well with the network connection including NO WiFi ... So stuck with CAT 5 and very slow speeds. I have a Service Tech coming out this week - I hope.. I will update after this..

  • Like 1
Link to comment
Share on other sites

  • 1 month later...
On 7/6/2018 at 7:16 PM, John Bizeray said:

I recently updated the firmware on my  LG43UH610V.  Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is connected and using the network while getting these messages. It has always been on a fixed IP address on the LAN.

I have this problem while connected with an Ethernet cable. How do I stop the pop-up messages?

Link to comment
Share on other sites

In case this is of use to anyone, I called John Lewis about my new LG OLED55CX5LB (2020).

they said they would replace as it’s been less than 30 days but I could speak to LG and I did. The tech support guy was aware of the wired connect/disconnect pop ups that I was getting and said it was the WiFi module incorrectly kicking in and overriding the wired connection and it could not be fixed. He said he has seen it happen often in older machines but rarely in new ones. I ordered a replacement and we’ll see how it goes.

it does suggest to me that using WiFi instead might work, and also if you can manage to switch off the pop ups (I was advised you couldn’t ) then at least you won’t be distracted as it doesn’t seem to cause any viewing issues, probably as the stream is buffered.

Link to comment
Share on other sites

Today March 27,2021 I received a reply back from LG Service saying:

Regrettably there are no specific time yet as to when the patch will be released they only advise that it should be rolled out by the third week of April 2021. 

Link to comment
Share on other sites

On 3/20/2021 at 1:53 PM, Daverb70 said:

In case this is of use to anyone, I called John Lewis about my new LG OLED55CX5LB (2020).

they said they would replace as it’s been less than 30 days but I could speak to LG and I did. The tech support guy was aware of the wired connect/disconnect pop ups that I was getting and said it was the WiFi module incorrectly kicking in and overriding the wired connection and it could not be fixed. He said he has seen it happen often in older machines but rarely in new ones. I ordered a replacement and we’ll see how it goes.

it does suggest to me that using WiFi instead might work, and also if you can manage to switch off the pop ups (I was advised you couldn’t ) then at least you won’t be distracted as it doesn’t seem to cause any viewing issues, probably as the stream is buffered.

My wifi is blanked out can only use adsl cable

Link to comment
Share on other sites

I’m having the same wired disconnect-connect problem with my UJ6300. So I thought I would try going back to Wi-Fi. But I can’t set it because it’s not turned on. But do you think there is any way to turn it on? No. Apparently they forgot that on a software update. Anyone knows?

Link to comment
Share on other sites

To fix this problem for the LG 65UJ6300 go to:
Settings,
General and scroll down to
Home/Store
Select Store mode and wait for TV to switch to Store mode
Press down arrow
Turn off Notifications
Exit
Go back to Home/Store and turn Home mode back On
Exit
This stopped the LAN Notifications but some time later I started seeing the notification again and when I went to the store mode to check the notifications setting it was set to on again. Must be a software update that turned it back on.
I just turned them off again.
Hope this helps everyone with this problem.
Link to comment
Share on other sites

Yes did that but didn't work. 

I did solve the no wifi problem by doing what an earlier post suggested. Popping off back of tv and straightening any crimped wired out flat.  Wifi works now, but still get the notice in top right corner saying: 

Wired lan  cable disconnected

Wired network is connected

Lg still suppose to be putting out a fix for this in a couple of weeks.

  • Like 1
Link to comment
Share on other sites

Customer service was quite useless, they told me to change location and do a hard reset on my UK6090PUA, and nothing helped. Notifications for LAN disconnected and connected again to network keep popping up since the last OS update.

Link to comment
Share on other sites

16 minutes ago, S G said:

Customer service was quite useless, they told me to change location and do a hard reset on my UK6090PUA, and nothing helped. Notifications for LAN disconnected and connected again to network keep popping up since the last OS update.

Do you have the ability to switch to WiFi? Since I switched there is no button I can find to switch back from Wired. 

Link to comment
Share on other sites

My wifi is intermittent. Sometimes it works & sometimes it doesn't. Others on this forum have stated that there is a problem with the wifi module. I never thought that lg would release something without making sure that it functions as it should. 

Without wifi and wired working the smart features are useless. :(

Link to comment
Share on other sites

Since I've straightened the wires in the back of my tv and was able to connect to wifi once again instead of a wired connection I've had no problems. The pop up message has now disappeared also. Haven't tried connecting with a wired connection since (little scared to) to see if would work or go back the way it was with not been able to connect to wifi and seeing the pop ups again.

Link to comment
Share on other sites

19 minutes ago, Oly34 said:

Since I've straightened the wires in the back of my tv and was able to connect to wifi once again instead of a wired connection I've had no problems. The pop up message has now disappeared also. Haven't tried connecting with a wired connection since (little scared to) to see if would work or go back the way it was with not been able to connect to wifi and seeing the pop ups again.

When I go to the Wifi settings, it says I have to turn on Wifi before I can connect using WiFi. However I cant find anything in the settings to turn it on.

Link to comment
Share on other sites

So I had the extended coverage with Square Trade. They sent out a service tech and it was figured out the that WiFi card - part of the main mother board was bad. After a few attempts to replace it it was found that the connector was bad. They ended up covering it under the extended warranty and  refunded me my money to get a new TV. It did work for a few weeks better till I found the replacement TV and got the check. I did get a new one.. But if you are not covered by warranty, and have a little technical talent. You could take the back off and try to check the connectors   on the main Motherboard and WiFi Card. Seems to be a common problem on these TV.

  • Like 1
Link to comment
Share on other sites

I have 5 LG TVs but only my largest and newest 65SJ8000 model has this exact "Wired Lan cable disconnected / Wired network is connected" issue.  I have taken the TV back to factory settings with "no" change in its habits. 

Very disappointed that it seems to be a common issue and even more disappointed that no one has been able to find a solution.   Since this TV is only 2 years old LG has let us all down. 

Link to comment
Share on other sites

On 4/11/2021 at 12:53 PM, Dtorg said:

When I go to the Wifi settings, it says I have to turn on Wifi before I can connect using WiFi. However I cant find anything in the settings to turn it on.

The only way I got wifi back was the way I explained above by taking the back of the tv off and uncrimping the wires. It was then that access to wifi came back. 

Link to comment
Share on other sites

@Oly34 When you "uncrimped" (presume you meant "repositioned") the WiFi card connection wiring, did you unplug and re-plug the little socket by any chance? The little plug, like many connectors, has what is called "bifurcated" connectors inside, these are designed to have a wiping action when plugged in or taken out, to clean any dust or oxide layers off the mating surfaces. From what I gather, this often improves the very low-level signals and voltages to/from this component, and fixes the issue for a while, until more "dusty particles" get inside it.

Link to comment
Share on other sites

17 minutes ago, td47 said:

@Oly34 When you "uncrimped" (presume you meant "repositioned") the WiFi card connection wiring, did you unplug and re-plug the little socket by any chance? The little plug, like many connectors, has what is called "bifurcated" connectors inside, these are designed to have a wiping action when plugged in or taken out, to clean any dust or oxide layers off the mating surfaces. From what I gather, this often improves the very low-level signals and voltages to/from this component, and fixes the issue for a while, until more "dusty particles" get inside it.

Uncrimped is what I did. The wires are crimped and pinched. After that you reposition and tape them down. No didn't touch the socket at all. 

Link to comment
Share on other sites

My fix is the following, and is guaranteed to solve the issue with these annoying messages. Firstly my Router is in my kitchen and TV in the sitting room, too far and awkward for a lengthy Ethernet cable. So I bought a top of the range TP link Range Extender, RE650 model. Originally connected to my LG SK8000PLB by Ethernet cable. Like everyone else each time my Router blinked for a split second up came the message Wired Lan cable disconnected, immediately followed by Wired Lan cable connected. Now the easy and permanent fix is simply this, you buy a USB 3 to Ethernet adapter, plug the Ethernet cable from your Range Extender into the Ethernet end of the adapter and plug the USB end into a spare slot on your TV and you have internet connection. Your TV will now report in settings that you are not connected either by wired or Wifi connection. So therefore you will never see the annoying messages again. An added bonus is that as your TV Ethernet port is 10/100 you now increase the speed that your TV is getting from your Internet connection. For example I have gigabit and on Netflix speed test before using USB connection I was getting 94 mbs max, I am now getting 310 mbs on Netflix test. When you initially connect your Internet via USB it will take a few moments for your TV to adjust but it is only moments. I promise this is the solution, my soundbar still works perfectly and all visuals are as they should be. The reason I tried this solution and found it works perfectly is my upstairs PC internet connection  was slow  so used the same method for it, and decided to try it on my TV and problem of annoying messages are permanently in the past. I think I have proven it is not an LG TV problem but regular split second disconnects by the Router. The USB to Ethernet adapters are cheap on Amazon and you could use any range extender with an Ethernet port on it.    

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      First in the 5G Private Network Industry to Receive Domestic Network
      Equipment Certification from Korea Association of Network Industries

      SEOUL, Sep. 26, 2024 — LG Electronics (LG) is stepping up its presence in the 5G private network market, a key infrastructure for future industries. The company has recently achieved a significant milestone by becoming the first in 5G private network industry to receive the “Domestic Network Equipment Certification” from the Korea Association of Network Industries for its self-developed 5G private network solution.
      The “Domestic Network Equipment Certification” is awarded to products that are developed and manufactured in South Korea, a key credential for supplying to public institutions. This certification marks LG’s official recognition for internalizing core 5G private network technologies.
      A 5G private network is a customized network deployed in specific areas like factories and buildings, offering high-speed data transmission and exceptional stability. It serves as a vital foundation for innovations such as digital and AI transformation (DX/AX) and smart factory operations.
      LG’s certified 5G private network solution leverages advanced software to handle network functions typically managed by traditional 5G equipment like Radio Access Network (RAN) and 5G Core. This software-based approach allows for faster data processing and improved stability, with the added benefit of enabling upgrades without hardware replacement, significantly lowering operational costs.
      Harnessing its strong software capabilities, LG’s solution delivers a customized 5G private network tailored to meet diverse client needs and installation environments. For instance, it can create secure, isolated networks for clients with high-security requirements or integrate external cloud services for companies that require frequent collaboration with external partners.
      In addition to network setup, LG’s solution offers a device control platform for seamless management of connected devices. This includes LG’s own products, such as robots and digital signage, as well as clients’ existing equipment like CCTV and smart safety devices, all integrated via the 5G private network.
      With the momentum from this domestic certification, LG plans to actively pursue both enterprise-focused and public 5G private network initiatives, targeting sectors like smart factories and more.
      Recognizing the immense potential of the 5G private network market, LG has committed significant resources to technology development. The company holds around 30,000 telecommunications patents, including many related to 5G, ranking it among the world’s top innovators. Last year, LG formally added “facilities-based telecommunications business” to its portfolio, positioning itself for full-scale commercialization of its 5G solutions.
      LG also brings extensive real-world experience, having tested its 5G private network solution at various reference sites, including its Tennessee factory, a smart factory in Chungbuk, a logistics center in Incheon and a university hospital in Seoul.
      The global 5G private network market is expected to grow rapidly, from approximately USD 2 billion in 2023 to around USD 11.8 billion by 2028, with a projected annual growth rate exceeding 40 percent, according to market research firm MarketsandMarkets.
      “We will continue to provide customized 5G private network solutions for clients who need fast, stable networks, leveraging our outstanding 5G technology and operational expertise, accumulated in various sectors such as factories, logistics centers and hospitals,” said Lee Jun-sung, vice president and head of LG’s Private Network Business Development Department.
      # # #

      link hidden, please login to view
    • By forum1
      My LG 49UB850V LED TV  browser is too old. The most of the pages not work any more. How to easy update just one simple browser app? For example, often browser show error during open new page. It show certificate expire problem and page not load at all.
      This mean LG sell product without update at least browser certificate and now we are stuck and can not even load one page from WWW. 
       
      Shame on you LG. I will not buy any more from you.  How dificolt is to release new update to update OS certificates? Microsoft Windows did this, android did also for old phones, etc... Really, can not undestend this asian people from Korea. 
    • By News Reporter
      Partnership to Enhance Company’s High-performance Heat Pump Solutions for Cold Climates,
      Lay Groundwork for the Development of Next-generation Technologies

      SEOUL, Sep. 3, 2024 — LG Electronics (LG) is completing its global R&D triangle with the establishment of the Chinese Consortium for Advanced Heat Pump Research (CCAHR) in Harbin. The consortium, which joins existing LG-led initiatives in North America and Europe, will develop next-generation core technologies for heating, ventilation and air conditioning (HVAC) solutions capable of providing strong, dependable performance in extreme cold conditions.
      To mark the official launch of CCAHR, LG held a signing ceremony on August 31 (local time) at Harbin Institute of Technology in Harbin, China. Prominent members of the consortium include the Harbin Institute of Technology (HIT), Shanghai Jiao Tong University (SJTU) and Xi’an Jiao Tong University (XJTU), all of which are actively researching HVAC technologies and systems designed for cold climates. The consortium will operate new research facilities in Harbin and Mohe City to develop strong and reliable HVAC solutions, helping LG to deliver products customized to local needs, and strengthen its presence in the Chinese market.
      Harbin, known for its harsh winter conditions, and Mohe, where temperatures can drop to below minus 50 degrees Celsius, provide ideal settings for advancing LG’s research into heat pump technologies that can maintain high efficiency in severely cold climates. CCHAR will conduct tests on the company’s HVAC solutions, including residential air conditioners, at two facilities: a university-owned building at the Harbin Institute of Technology campus, and a residential site in Mohe. The consortium will gather comprehensive operational data to improve the heating performance, energy efficiency and overall reliability of LG’s HVAC products.
      CCAHR is a significant addition to LG’s growing international program of heat pump R&D collaboration, complementing LG-led consortiums established in Korea and the U.S. last November, and in Europe this June. With its trio of consortiums, LG has built a robust R&D infrastructure spanning North America, Europe and Asia, and will be able to develop technologies suited to the unique demands of each region’s climatic and housing conditions. The R&D triangle will play a major role in further solidifying the company’s global leadership in HVAC technology.
      Moreover, during a recent CEO-led
      link hidden, please login to view, LG outlined four key strategies for business portfolio innovation, including the acceleration of its B2B capabilities – particularly in the area of HVAC. By leveraging its advanced inverter, heat pump and chiller technologies, LG aims to lead the market in high-efficiency HVAC solutions, while actively targeting the growing demand for cooling systems, especially in AI data centers. Additionally, in key markets, LG’s HVAC business is establishing a locally self-sufficient operation system encompassing the in-house production of core components and the creation of production bases optimized for regional supply. This system, which covers everything from R&D to sales and maintenance, greatly enhances LG’s B2B capabilities and is expected to support meaningful long-term growth.
      “We are committed to developing next-generation heat pump technologies tailored to diverse climates,” said James Lee, head of the Air Solution Business Unit at LG Electronics Home Appliance & Air Solution Company. “Through our R&D initiatives, we will strengthen our ability to provide differentiated solutions for each region, and reinforce our product and technology leadership in the global HVAC market.”
      # # #

    • By News Reporter
      Huntington, W.Va., Aug. 26, 2024 – Marshall Health Network, Inc., a leading West Virginia-based academic health system, announces a new digital health collaboration with Primefocus Health. Together, they plan to offer a customized healthcare service solution to address key regional healthcare issues such as rural healthcare access, obesity, healthy aging and substance abuse.
      Primefocus Health, which launched earlier this year in collaboration with LG NOVA, the LG Electronics North America Innovation Center, aims to enable providers to deliver a personalized, complete care experience and improve access to quality healthcare, which is particularly important in rural communities. The Primefocus Health platform will help Marshall Health Network meet the needs of 1.4 million residents across 40 counties in West Virginia, southern Ohio and eastern Kentucky.
      This new provider-focused, patient-centric healthcare solution will use innovative, non-invasive technology and remote monitoring capabilities to understand patient progress for multiple medical conditions and deliver healthcare therapies directly to patients in their homes. The solution will help healthcare providers effectively manage outcomes and provide assistance, guidance, communication and intervention via the internet, through an app-based patient portal to deliver quality care to patients.
      Primefocus Health will start the collaboration with Marshall Health Network in September, with development throughout the next year and a planned patient rollout in 2025.
      The collaboration between Marshall Health Network and Primefocus is focused on delivering solutions that improve patients’ health through a remote healthcare solution that addresses:
      Rural Health: Enhance healthcare delivery in rural areas by enabling greater access to healthcare. Obesity: Help reduce obesity rates by using technology to promote nutrition, education, physical activity programs and behavioral health support. Healthy Aging: Promote healthy aging by utilizing technology solutions that offer greater access to preventive care, chronic disease management and wellness initiatives tailored to the needs of older adults. Substance Use Disorder: Expand access to evidence-based treatments and support services for individuals struggling with substance use disorder, with a focus on opioid addiction and recovery resources. “We value this new collaboration that empowers patients to have greater access and participate in their daily health care. These convenient services and tools allow patients to receive the right care, at the right time, in the right setting to achieve better outcomes and quality of life,” said Marshall Health Network CEO Kevin W. Yingling, R.Ph., M.D. “Our work with Primefocus Health supports access to comprehensive healthcare services leading to better patient outcomes.”
      “We’re on the path to transform healthcare by giving people greater access to personalized care, empowering them to take an active role in improving their health,” said Darren Sabo, CEO of Primefocus Health. “Working with Marshall Health Network enables us to be front and center in tackling key healthcare issues of West Virginia and rural Appalachia, as we build out solutions to best fit and serve people’s needs and get them access to care that will help them live healthier and better lives.”
      ###

      link hidden, please login to view
    • By News Reporter
      Relationship to Support Big Data, AI, Connected Cars,
      Digital Transformation and Robotics Applications

      SEOUL, Jan. 10, 2022 – LG Electronics (LG) today announced joining the IBM Quantum Network to advance industry applications of quantum computing. By joining the IBM Quantum Network, LG will receive access to IBM’s quantum computing systems, as well as to IBM’s quantum expertise and Qiskit, IBM’s open-source quantum information software development kit.
      Using IBM Quantum technology, LG aims to explore applications of quantum computing in any areas requiring processing a large amount of data including AI, connected cars, digital transformation, IoT and robotics applications. LG will be able to leverage quantum computing hardware and software advances and applications as they emerge, in accordance with IBM’s
      link hidden, please login to view. By leveraging IBM Quantum technology, LG will be able to provide workforce training to its employees, permitting LG to investigate how potential breakthroughs can be applied to its industry. Quantum computing is an exciting evolution in computation. While classical computers calculate in bits that represent 0 and 1, quantum computers use qubits that harness quantum mechanical phenomena such as interference and entanglement in computation to solve problems that are fundamentally intractable for classical computers. As a result, quantum computing is well suited to help explore new solutions to a wide range of problems.
      The IBM Quantum team and LG are researching and exploring how quantum computing will help a ‎variety of industries and disciplines, including finance, energy, chemistry, materials science, ‎optimization and machine learning, among many others.
      “Based on our open innovation strategy, we plan to use IBM Quantum to develop our competency in quantum computing,” said Kim Byoung-hoon, CTO and executive vice president of LG Electronics. “We aim to provide customers with value that they have not experienced so far by leveraging quantum computing technology in future businesses.”
      “We’re happy to welcome LG Electronics to a growing quantum computing ecosystem in Korea at an exciting time for the region,” said Jay Gambetta, IBM Fellow and VP, Quantum Computing at IBM. “The relationship between IBM and LG Electronics will permit LG to explore new types of problems associated with emerging technologies and will help strengthen the quantum capabilities in Korea.”
      # # #

  • Similar Tagged Content

×
×
  • Create New...