Quantcast
Jump to content


Popup messages: Wired Lan cable disconnected / Wired network is connected


Recommended Posts

I recently updated the firmware on my  LG43UH610V.  Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is connected and using the network while getting these messages. It has always been on a fixed IP address on the LAN.

  • Like 1
Link to post
Share on other sites


  • Replies 140
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

I recently updated the firmware on my  LG43UH610V.  Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is

We purchased and LG UHD SmartTV with WebOS at end of July 2018.  The following messages continuously alternate re. the Wired Ethernet connection whenever the LAN cable is plugged in, i.e.  "Wired netw

I also have this same issue. Anyone has a solution?

Posted Images

  • 3 weeks later...

We purchased and LG UHD SmartTV with WebOS at end of July 2018.  The following messages continuously alternate re. the Wired Ethernet connection whenever the LAN cable is plugged in, i.e.  "Wired network is connected"  followed immediately by  "Wired Lan cable disconnected".

However, the router is stable and there is a trouble-free, continous Wi-fi connnection to the same Smart TV.  There are also no failures for other devices connected via a Wired Ethernet connection to the same router.

Dear LG ... is this a WebOS software issue or is it a SmartTV network card issue ?  If this is not resolved very quickly we will dump this TV and buy SAMSUNG instead.

  • Like 1
Link to post
Share on other sites

Dear John,

 

I suspect that you are enjoying the use of a wireless connection.  Whereas, if you disconnect from the wireless connection (ensure you have the password on hand for re-connection) you may see that you have no internet connection (via Wired Ethernet) whatsoever.  If in addition, you unplug the LAN cable (at the SmartTV socket's end) you will note that the repeat message re. Wired Ethernet disappears.

There is an outside chance that your Wired Ethernet connection distribution point (opposite to the end of the LAN cable connected to your Smart TV) may be faulty.  To check this, connect some other device e.g. a laptop computer (perhaps even using a replacement Ethernet Cable) and observe whether that device can establish a trouble-free internet connection, or not as the case may be.  If you find a trouble free internet connection this way, the problem is narrowed to the LG Smart TV, and it may be either a software or hardware issue, or both of these.

Link to post
Share on other sites
  • 11 months later...

I have the same problem. It is very annoying.

I have wireless disconnected and only ethernet connected. 

Already switched cable to other ports in the router, switched physical cable,  and the problem remains.

I wonder if this is a hardware fault (ethernet board on tv) or is this a webos (software) problem?

LG, please resolve this as it seems that more people have the same issue.

 

Link to post
Share on other sites
  • 1 month later...
  • 2 months later...

Similar problem with the annoying pop up messages for my 43 UJ6200 .

Messages most often that an unknown device is disconnected,  followed immedietly with unknown device is connected and it's repeated many times,  then stops for a short or long time, and then happens again with varying frequency.

Occasionally,  I get the pop up that my Lan connection is disconnected followed by Lan connection is connected.

By the way,   I only connect via an ethernet cable to my router so wifi isn't even set up for my tv.    The only other device connected is my cable box via an HDMI cable.

All connections have been checked and tv has been power cycled in a specific way as per LG support advice and tv dusted in back also per support instructions,   but problem persists and is very annoying at times.

Someone mentioned problem persists after changing out motherboard,  so his assumption was that it's software related.

Would be great is someone from LG could read this and pass it along to find a fix for it .

 

Link to post
Share on other sites
18 minutes ago, ken 43 said:

Similar problem with the annoying pop up messages for my 43 UJ6200 .

Messages most often that an unknown device is disconnected,  followed immedietly with unknown device is connected and it's repeated many times,  then stops for a short or long time, and then happens again with varying frequency.

Occasionally,  I get the pop up that my Lan connection is disconnected followed by Lan connection is connected.

By the way,   I only connect via an ethernet cable to my router so wifi isn't even set up for my tv.    The only other device connected is my cable box via an HDMI cable.

All connections have been checked and tv has been power cycled in a specific way as per LG support advice and tv dusted in back also per support instructions,   but problem persists and is very annoying at times.

Someone mentioned problem persists after changing out motherboard,  so his assumption was that it's software related.

Would be great is someone from LG could read this and pass it along to find a fix for it .

 

Mine was worse with the initial  motherboard Now it’s Better it’s very random now could be days And even weeks. I also think there is definitely an app triggering this from the LG content store or LG settings. The fact that multiple models and people reporting the same error is definitely  software /firmware.  Would like someone in LG R&D to acknowledge this issue and supply a fix?

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Cookie
      My LG TV was working fine and the internet was working. I went on a 3 day trip and came back and it now says 'Check Network Connection'
      The internet works fine on my laptop and other devices. When I go into the WiFi options, it shows a loading indicator by my network.
      I click on another internet connection, then go back (so it doesn't show the loading indicator) and I enter the password correctly and click 'Connect' and it says that an issue occurred and that it can't connect to the network.
       
      I can't do anything (like watch YouTube, browse the web, etc)
      I sometimes leave it on the loading indicator for 5-10 min and it doesn't do anything. Please help..

       
      Error Code: -137
       
    • By alebabai
      After updating to the latest web browser with new UI, closed caption subtitles on ALL websites video including Youtube.com disappears every 2-3mins. Video continues to play without subs and subs will re-appear if I move the magic remote but disappears again after 3mins.
      Model - OLED55B8PLA
      WebOS - 4.3.0.9604
      Software version - 05.30.10
      Here is reddit post about this https://www.reddit.com/r/OLED/comments/npud6a/new_updated_web_browser_video_subtitles/
      Update:
      Fixed in the latest update.
    • By fillysun
      Summer Day is coming!! Currently DRmare Software is holding a party to give free gift to all users. Just join and get a free and cool summer gift there. By the way, you can get larger discount in DRmare to buy the tool you want. For more details, please visit: 
      link hidden, please login to view
    • By News Reporter
      In the past 16 months, the face mask has become a necessity – as well as an accessory – worn by billions of people across the globe. While effective, it’s no secret that face masks worn for extended periods of time can get uncomfortable. They fog up eyeglasses, make your jaw sweat more and can restrict airflow when breathing hard, such as during exercise. LG engineers experienced in air purification technologies looked into the challenge of staying safe while minimizing the inconveniences of face masks and have come up with a new personal air solution that is not only more effective than traditional masks, but looks stylish to boot.

      The latest iteration of LG PuriCare Wearable Air Purifier introduces a number of improvements to the earlier beta model. Employing LG’s unique air solution technology, the new PuriCare Wearable delivers enhanced all-around performance with a smaller, lighter, more efficient motor. What hasn’t changed are the reliable LG DUAL fans which control air flow automatically1 by sensing the user’s breathing patterns to make breathing easier and more natural.

      Photo Credit: Instagram (@ratchanokmay ) of Ratchanok Intanon, Thai badminton player
      The new PuriCare Wearable’s lightweight design makes it easier to wear throughout the day. Weighing in at only 94 grams, the device can be worn comfortably up to 8 hours with its 1,000mA which recharges in two hours with the included Easy Charge USB cable.2 The PuriCare Wearable’s sleek, ergonomic design minimizes air leakage around the nose and chin to create a tight but comfortable seal for hours.

      What wearers will appreciate most is the built-in microphone and speaker employing VoiceON technology, no longer requiring users to pull down their mask or raise their voice to carry on a conversation. VoiceON automatically recognizes when users are talking and amplifies their voice through the built-in speaker so listeners don’t have to strain or lean in to hear every word.3

      The newest LG PuriCare Wearable Air Purifier was worn by 120 Thai athletes, coaches and staff as they departed Suvannabhumi Airport Bangkok for the summer games in Tokyo. The device will officially launch in Thailand in August, with other markets to follow once approved by local regulators.

      Improved for better breathing with the most advanced wearable technology in the industry, the lighter, slimmer, more advanced PuriCare Wearable Air Purifier will satisfy the needs of everyone seeking maximum convenience and comfort without compromising style and clean air.
      Take it from the best athletes in Thailand.
      # # #
      1 Certified by Air Cleaning Association and observed by TÜV Rheinland for ability to adjust air flow automatically according to the breathing flow by testing automatic breathing interlock test through a breathing simulator under 10-40 LPM breathing test conditions at LG Electronics Gasan R&D Campus using test model AP551AWFA.
      2 Weight not including accessories. Battery life varies by actual usage, and other external factors.
      3 Certified by Korea Electronics Technology Institute, Next-Generation Sound Industry Support Center (NSSC) for obtaining over 0.75 (Excellent) on the STI (Sound Transmission Index) evaluation under the anechoic chamber and speaker test standards at Next Generation Sound Industry Support Center Test Lab using test model AP551AWFA.

      link hidden, please login to view
    • By News Reporter
      As sports leagues around the world return to playing in front of spectators, global companies and brands are eager to be a part of the action. Well targeted sports marketing is a win for both sides; sports teams can give its fans a sense of belonging in their everyday life with products featuring the team’s logo, and brands can promote the product’s benefits to the fans.To give avid football fans even more to get excited about, LG is introducing a special edition of its true wireless stereo LG TONE Free FN6 in partnership with Germany’s beloved Eintracht Frankfurt football club of the Bundesliga. With the team’s logo prominently displayed on the box and charging cradle, there’s no doubt to the owner’s allegiance. The Eintracht Frankfurt TONE Free will only be available for sale at the club’s to accentuate its exclusivity.

      LG TONE Free is ideal for those who lead active lifestyles without worry about wires and tangles. The earbuds deliver a premium listening experience with tuning and technology by longtime LG partner, Meridian Audio. The realistic soundstage completely immerses listeners so they forget they’re even wearing earbuds at all. And just a simple tap lets in outside sounds for a quick conversation, when crossing the street or to hear a public transportation announcement without having to remove an earbud.

      And when it comes to hygiene, no other TWS earbuds on the market today can match the LG TONE Free FN6. Its innovative UVnano charging case that harnesses the power of ultraviolet-C light to refresh the earbuds’ speaker mesh effectively kills pathogens such as bacteria during the powered charging cycle.1 In just minutes the speaker mesh is germ-free and fully powered for hours of listening pleasure. The eartips are made from soft, medical-grade ear gel that is both non-toxic and hypoallergenic for all-day comfort.2 And because these buds are rated IPX4, there’s no need to worry when working out or running through the rain.Earlier this year LG teamed up with The Football Association to offer limited edition TONE Free (model FA4) for English fans to show their support during the postponed Euro 2020. Through its support of football and its loyal fans, LG is making a name for itself when it comes to premium sound quality with hygienic benefits, features that no other pair of earbuds can claim.
      # # #
      1 Independent testing shows that the UVnano charging case eliminates 99.9 percent of bacteria on the earbud speaker mesh in ten minutes while charging. UV LED operates only when the case is charging.
      2 Base material in silicone ear gel meets ISO 10993 and USP Class VI requirements.
      Disclaimer: Not a medical device, nor for use as or to replace a medical device. Device or any of its parts not intended or implied to prevent or treat any health conditions.

      link hidden, please login to view







×
×
  • Create New...