Quantcast
Jump to content

  • Join Today, It's Simple and FREE!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

John Bizeray

Popup messages: Wired Lan cable disconnected / Wired network is connected

Recommended Posts

I recently updated the firmware on my  LG43UH610V.  Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is connected and using the network while getting these messages. It has always been on a fixed IP address on the LAN.

Share this post


Link to post
Share on other sites


We purchased and LG UHD SmartTV with WebOS at end of July 2018.  The following messages continuously alternate re. the Wired Ethernet connection whenever the LAN cable is plugged in, i.e.  "Wired network is connected"  followed immediately by  "Wired Lan cable disconnected".

However, the router is stable and there is a trouble-free, continous Wi-fi connnection to the same Smart TV.  There are also no failures for other devices connected via a Wired Ethernet connection to the same router.

Dear LG ... is this a WebOS software issue or is it a SmartTV network card issue ?  If this is not resolved very quickly we will dump this TV and buy SAMSUNG instead.

Share this post


Link to post
Share on other sites

Dear John,

 

I suspect that you are enjoying the use of a wireless connection.  Whereas, if you disconnect from the wireless connection (ensure you have the password on hand for re-connection) you may see that you have no internet connection (via Wired Ethernet) whatsoever.  If in addition, you unplug the LAN cable (at the SmartTV socket's end) you will note that the repeat message re. Wired Ethernet disappears.

There is an outside chance that your Wired Ethernet connection distribution point (opposite to the end of the LAN cable connected to your Smart TV) may be faulty.  To check this, connect some other device e.g. a laptop computer (perhaps even using a replacement Ethernet Cable) and observe whether that device can establish a trouble-free internet connection, or not as the case may be.  If you find a trouble free internet connection this way, the problem is narrowed to the LG Smart TV, and it may be either a software or hardware issue, or both of these.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Forum Topics

    • Question: Annoying pop-up messages on my lg 49sj800v smart tv

      I have owned this tv for a year and pleased with it ... until about a month ago. I now have constant repetitive messages in top right hand corner of screen saying 'Unknown device disconnected' or 'wired network is connected' or wired lan cable is connected' and it's driving me crazy. I have tried the lg live chat technical support and they were not aware of the issue but I've seen the same problem discussed on US forums and here too. Nobody seems to be able to have a solution. I have unplugged all external stuff - Virgin V6 box, Wii, wired internet, etc and it still happens. Help!!

      in LG webOS Smart TV Questions

    • Question: downgrade firmware

      Ciao, possiedo un tv lg 55uh650v era impostato su posizione Russia e dopo all'aggiornamento del firmware versione 05.30.45 non riesco più ad usare le app in quanto non riesco a accettare i termini contrattuali. Ho provato a cambiare il DNS e a collegarmi tramite cellulare ma non ho ottenuto nessun risultato. Ho provato più volte ad eseguire il reset di fabbrica ma nessun risultato. Inoltre ho notato che la versione del mio firmware non è presente sul sito LG Italia mi chiedevo se fosse possibile tornare ad un versione firmware inferiore, potresti aiutarmi? Hello, I own a TV lg 55uh650v was set to Russia position and after the firmware update version 05.30.45 I can not use the app anymore because I can not accept the terms of the contract. I tried to change the DNS and connect via mobile but I did not get any results. I have tried several times to perform a factory reset but no results. Also I noticed that the version of my firmware is not on the site LG Italy I wondered if it was possible to return to a lower firmware version, could you help me?

      in LG webOS Smart TV App Questions

    • WebOS TV Firmware version

      Please post here firmware number for your WebOS set including your country or the country where you downloaded the firmware and the model of your tv set: - 3.23.24 - Romania- 47LB730v - 3.23.34 - Romania -47LB730v - 21.08.2014 by USB - 4.30.09 - Romania - 47LB730v - 29.08.2014 - OTA

      in LG webOS Smart TV Discussion

    • Cutting the Cord - Dropping Cable TV Discussion

      So for everyone that has a smart TV, do you still have cable service with a cable box? I'm in the US, so mostly interested to see if people are migrating away from Comcast, Verizon Fios, and services like that with a cable box to streaming services like Direct TV Now, Hulu, Youtube TV, Sling, etc.  I have Verizon Fios currently and need to use their equipment. I'm noticing more and more that we aren't watching scheduled tv anymore and just "whenever" watching. My two young children mostly watch youtube these days.  So I'm thinking of youtube TV maybe? Not sure. 

      in The Lounge - Off Topic

    • Question: Why hardly any smart TV apps for American cable networks?

      I see a constant flood of new apps, and since the addition of Starz, and Showtime, there has been nothing added.  Samsung has almost all of the American cable network apps, and LG has almost none.  What gives?

      in LG webOS Smart TV App Questions



×