Quantcast
Jump to content

Popup messages: Wired Lan cable disconnected / Wired network is connected


Recommended Posts

I recently updated the firmware on my  LG43UH610V.  Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is connected and using the network while getting these messages. It has always been on a fixed IP address on the LAN.

  • Like 1
Link to comment
Share on other sites

  • 3 weeks later...

We purchased and LG UHD SmartTV with WebOS at end of July 2018.  The following messages continuously alternate re. the Wired Ethernet connection whenever the LAN cable is plugged in, i.e.  "Wired network is connected"  followed immediately by  "Wired Lan cable disconnected".

However, the router is stable and there is a trouble-free, continous Wi-fi connnection to the same Smart TV.  There are also no failures for other devices connected via a Wired Ethernet connection to the same router.

Dear LG ... is this a WebOS software issue or is it a SmartTV network card issue ?  If this is not resolved very quickly we will dump this TV and buy SAMSUNG instead.

  • Like 1
Link to comment
Share on other sites

Dear John,

 

I suspect that you are enjoying the use of a wireless connection.  Whereas, if you disconnect from the wireless connection (ensure you have the password on hand for re-connection) you may see that you have no internet connection (via Wired Ethernet) whatsoever.  If in addition, you unplug the LAN cable (at the SmartTV socket's end) you will note that the repeat message re. Wired Ethernet disappears.

There is an outside chance that your Wired Ethernet connection distribution point (opposite to the end of the LAN cable connected to your Smart TV) may be faulty.  To check this, connect some other device e.g. a laptop computer (perhaps even using a replacement Ethernet Cable) and observe whether that device can establish a trouble-free internet connection, or not as the case may be.  If you find a trouble free internet connection this way, the problem is narrowed to the LG Smart TV, and it may be either a software or hardware issue, or both of these.

Link to comment
Share on other sites

  • 11 months later...

I have the same problem. It is very annoying.

I have wireless disconnected and only ethernet connected. 

Already switched cable to other ports in the router, switched physical cable,  and the problem remains.

I wonder if this is a hardware fault (ethernet board on tv) or is this a webos (software) problem?

LG, please resolve this as it seems that more people have the same issue.

 

Link to comment
Share on other sites

  • 1 month later...
  • 2 months later...

Similar problem with the annoying pop up messages for my 43 UJ6200 .

Messages most often that an unknown device is disconnected,  followed immedietly with unknown device is connected and it's repeated many times,  then stops for a short or long time, and then happens again with varying frequency.

Occasionally,  I get the pop up that my Lan connection is disconnected followed by Lan connection is connected.

By the way,   I only connect via an ethernet cable to my router so wifi isn't even set up for my tv.    The only other device connected is my cable box via an HDMI cable.

All connections have been checked and tv has been power cycled in a specific way as per LG support advice and tv dusted in back also per support instructions,   but problem persists and is very annoying at times.

Someone mentioned problem persists after changing out motherboard,  so his assumption was that it's software related.

Would be great is someone from LG could read this and pass it along to find a fix for it .

 

Link to comment
Share on other sites

18 minutes ago, ken 43 said:

Similar problem with the annoying pop up messages for my 43 UJ6200 .

Messages most often that an unknown device is disconnected,  followed immedietly with unknown device is connected and it's repeated many times,  then stops for a short or long time, and then happens again with varying frequency.

Occasionally,  I get the pop up that my Lan connection is disconnected followed by Lan connection is connected.

By the way,   I only connect via an ethernet cable to my router so wifi isn't even set up for my tv.    The only other device connected is my cable box via an HDMI cable.

All connections have been checked and tv has been power cycled in a specific way as per LG support advice and tv dusted in back also per support instructions,   but problem persists and is very annoying at times.

Someone mentioned problem persists after changing out motherboard,  so his assumption was that it's software related.

Would be great is someone from LG could read this and pass it along to find a fix for it .

 

Mine was worse with the initial  motherboard Now it’s Better it’s very random now could be days And even weeks. I also think there is definitely an app triggering this from the LG content store or LG settings. The fact that multiple models and people reporting the same error is definitely  software /firmware.  Would like someone in LG R&D to acknowledge this issue and supply a fix?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Kieran Bryons
      I'm looking to buy an LG AI Thin Q TV, how do the sports alerts work - 
      link hidden, please login to view I literally watch loads of sports, does it update you on only certain sports or all sports?
    • By Costin Angelescu
      Good afternoon,
      I have a 49UB850V-ZD smart TV and has the issues below. Can't understand if its a software issue or components issues:
      1. Can't reset using meniu. I can access the meniu, I inserted pin 0000 and if I try to click Confirm it just flashes the button with no success. If I click Cancel then the meniu closes
      2. The Live TV channels are not working. There is no issue with the provider. It just not plays any channel
      3. If I connect the usb or hard-disk driver to play some movies I can navigate thru folder but I can t play any
      4. When I connect to Netflix or youtube I can navigate but if i try to play it does not load.
      5. The remote TV does not work anymore -> Only the Power Off/On button
      6. I have a magic remote TV for LG and works to navigate with the indicator
      7. The button of the TV (under the TV led) works only to open the TV -> the menu does not work anymore
      8. In the advanced menu, the Channel settings is not active among other options that are disabled. 
      9. When I try to access the LG STORE it says: loading unsuccessful (82) because the hour of the TV is not the correct one. I tryed to change time to something different and also changed location and removed the location. This change did not had any effect 
      What do you think? What do I need to do?
       

    • By ShiVam MishRa
      Please add feature to support view on playback speed 1.5x, 1.75x & 2x for all apps.
      Also, if possible give us chrome browser so that one can watch on browser with 2x playback speed support.
    • By News Reporter
      Multinational Tech Company’s USD 1 Million Innovation Challenge Invites
      Innovative Minds Worldwide to Step Forward with Ideas for People and the Planet

      SEOUL, Sep. 6, 2022 — LG Electronics (LG) announces that its first LIFE’S GOOD AWARD is now under way. The entry period is open from Sep. 6 through Oct. 10. Announced at CES® 2022, the LIFE’S GOOD AWARD seeks to uncover innovative solutions aligned with LG’s goal of creating a Better Life for All. A total of USD 1 million will be granted to help accelerate the development of the winning submissions.
      Envisioning a sustainable world where Life’s Good for the planet and all its inhabitants, LG continues to pursue eco-minded solutions and ideas for a greener environment and develop user-centric products and services that provide access to convenient, valuable and novel experiences for everyone.
      The LIFE’S GOOD AWARD marks a significant step in LG’s sustainability journey, helping to spread the company’s Life’s Good message around the world. In addition to carrying out its own sustainable practices, the company is now inviting like-minded individuals and groups to step forward with their unique ideas to help build a Better Life for All.
      The LIFE’S GOOD AWARD asks entrants to submit their original and marketable solutions relating to Innovation for the Planet, which targets solutions for environmental health, or Innovation for People, which centers on ideas that can enrich daily life through prioritizing safety, usability and accessibility. True to its philosophy of open collaboration, LG looks forward to working closely with budding innovators. Submissions can be made at the
      link hidden, please login to view, where applicants can also find full details and conditions for entry. “The LIFE’S GOOD AWARD encapsulates our philosophy of innovation and our belief that the road to a better future can only be paved if we all come together,” said William Cho, CEO of LG Electronics. “We look forward to seeing people’s innovative ideas for a better society and healthier environment, and to provide our support and encouragement in their realization.”
      LG is bringing together respected academics from a diverse range of environment and social industries to support its own executives on the award’s judging panel, which has been dubbed the Life’s Good Committee. Judging panel members include Alex Edmans, a professor at London Business School who won the Financial Times Best Business Books of 2020 and the Financial Times award for Excellence in Sustainable Finance Education, Christopher Marquis, a professor at Cambridge Judge Business School and the 2021 Axiom Business Book Awards gold medalist in the Business Ethics Category, and Hyun S. Shin, a professor at the Hanyang Business School and a director of Collective Impact Center at Hanyang University.
      “Application of knowledge for the alleviation of real-world problems is what every scholar aims for,” said Marquis. “LG has given us a powerful platform to do that. The LIFE’S GOOD AWARD leverages LG’s resources to gather round budding innovators, entrepreneurs, academics and business professionals and is a compelling example of how a company can make a genuine impact to better lives.”
      LG has joined hands with B Lab Korea, a non-profit with expertise in measuring and certifying the social impact of businesses to ensure that all entries submitted for the LIFE’S GOOD AWARD are evaluated using relevant impact metrics.
      The entries will be thoroughly evaluated in the first screening, and those with the highest marks will go through a second screening carried out by a judging panel composed of selected LG executives and renowned scholars presiding in leading academic institutions. The three finalists will be announced at CES® 2023, and will present to the judging panel in a final pitch session in January. The first-place winner (Grand Prix) will be awarded USD 700,000 in prize money, and the second (Silver) and third place (Bronze) will receive USD 200,000 and USD 100,000, respectively.
      Innovators worldwide can refer to the for more details. To keep up with the latest news and developments from LG’s inaugural innovation challenge, stay tuned to .
      # # #

    • By PureChaosX
      As the title sort of says, whenever I rename the HDMI inputs on my new TV, they seem to reset at random. Sometime's they've reset when the TV is put on standby mode for several hours. Other times, I've noticed they've reset while the TV is still being used. I always end up renaming them in the morning, and eventually, they've reset themselves back to HDMI 1 (Xbox One X) and HDMI 2 (Elgato Capture). 
      Sometimes, only 1 of the names reset. Other times, they both reset.
      Does anyone have any ideas as to why the names keep resetting? TV off or on, it doesn't seem to matter. Any help would be great!
      Please and thank you!
  • Similar Tagged Content

×
×
  • Create New...