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Pat

this app will now restart to free up more memory

Asked by Pat

Question

Pat    4

Pat
Posted

Bought a new 65" Smart TV, all the preoaded apps You Tube, Netflix etc  are restarting after couple of minutes with "this app will now restart to free up more memory" message.

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Ang    3

Ang
Posted

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

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Jimakris    0

Jimakris
Posted
On 9/8/2018 at 5:43 AM, Ang said:

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

Thank you very much Ang because I believe it was your suggestion that solved mine problem !!!Just in case someone wants to follow my steps resolving this super frustrating situation this is what I did :

My tv model LG OLED55B7V, bought it 2 months ago , started crashing Netflix app again and again ...

 

1) turned off FAST STANDBY/OPEN

2) turned off WIFI , I have only Ethernet

3) did factory reset 

And still the same ....😫😫😫

...but then I did what Ang suggested and voila!!! Problem solved . I watched a full episode of OZARK and Netflix app was fine .

I will report back if anything goes south the rest of the day ...

thanx again Ang!!

 

 

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Ethan    1

Ethan
Posted

Im Getting the same message too. It may have something to do with a bug in the new update. How long is it before your system says the app needs to restart? For me its a few seconds.

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kengutierrez    2

kengutierrez
Posted

I'm having the same issue with version 04.30.70,  LGwebostv uh6035 is the model information that i got off the tv.

For me, it was crashing out when i had an Apple TV connected to the HDMI 1 (i had to resort to watching netflix via the apple tv since when i used the built in app on the tv, it would crash)

But now, even when an app isn't used, and it's just on HDMI1 it crashed with the same error.

I called support and they suggested that i do a reset. i did that and i then tried using it again, and so far i haven't had any issues. The apps take a while to launch, but that's about it. I'm going to keep an eye on it, and call "advanced technical support" if it still doesn't work.

This is SO annoying.

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kengutierrez    2

kengutierrez
Posted

I'm having the same issue with version 04.30.70,  LGwebostv uh6035 is the model information that i got off the tv.

For me, it was crashing out when i had an Apple TV connected to the HDMI 1 (i had to resort to watching netflix via the apple tv since when i used the built in app on the tv, it would crash)

But now, even when an app isn't used, and it's just on HDMI1 it crashed with the same error.

I called support and they suggested that i do a reset. i did that and i then tried using it again, and so far i haven't had any issues. The apps take a while to launch, but that's about it. I'm going to keep an eye on it, and call "advanced technical support" if it still doesn't work.

This is SO annoying.

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dalnz    0

dalnz
Posted

Just got our 50UH5500 set up yesterday, was looking forward to streaming The Americans straight from FX website.  Gave up after about 5 of these "App will restart" crashes.  And finished  watching on the iPad. Not going to put up with this, will happily return and let Best Buy sell it open box to some other sucker.  Where is the LG support input on this forum?  I'm brand new as of today, but is it just us b****ing at each other (WITH each other??)??

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kengutierrez    2

kengutierrez
Posted
14 hours ago, dalnz said:

Just got our 50UH5500 set up yesterday, was looking forward to streaming The Americans straight from FX website.  Gave up after about 5 of these "App will restart" crashes.  And finished  watching on the iPad. Not going to put up with this, will happily return and let Best Buy sell it open box to some other sucker.  Where is the LG support input on this forum?  I'm brand new as of today, but is it just us b****ing at each other (WITH each other??)??

Try doing the reset, so far it hasn't crashed out on me.

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BAZ    0

BAZ
Posted

My 55UH615 is doing the same thing, 10mins or so in and it states 'this app will now restart to create more memory' 

 

Very frustrating. 

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BAZ    0

BAZ
Posted
18 hours ago, Johan Korthout said:

What reset? A factory default reset? How to do the reset? Thanks for the info.

I'd also like to know this!

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kengutierrez    2

kengutierrez
Posted
19 hours ago, Johan Korthout said:

What reset? A factory default reset? How to do the reset? Thanks for the info.

 

1 hour ago, BAZ said:

I'd also like to know this!

Yes, a default factory reset to the TV. Go to the settings button on your control (gear icon)>all settings>general>reset to initial settings.

It's been a few months since my post and i haven't had it crash out on me since.

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MagicOli    0

MagicOli
Posted

This didn't work for me. Reset did help but not solved the problem when streaming 4k video on up to date YouTube app. LG 40UH630V new in June 2017. Any other advice? LG technicians perhaps?  

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Cloud Lockhart    0

Cloud Lockhart
Posted

 Just got this issue recently and I did all the workaround commented here but nothing worked even the resetting. So frustrating ,  I cant even watched a single episode of anime  using the browser it keeps restarting..

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Guyeon Jung    0

Guyeon Jung
Posted

I also had this issue with my 65sj850v model. it is brand new 2017 model actually. I turned off Quickstart+(I am not sure the exact name of it), Delete unuse app.

Connect Lan instead Wi-Fi. All solution was not helpful.

My issue was only happened when I was using Web Browsing and watching movie clip.  And I realize that it was happening only few specific web page made by Java. I thought this problem comes from that web page. since I am not using this webpage and not accessing. Problem is not happening again.

 

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enriquee    1

enriquee
Posted
On 24/03/2017 at 7:01 AM, kengutierrez said:

Try doing the reset, so far it hasn't crashed out on me.

doesn't work, still crashing, I want an app update from LG, I just made an account to complain about its SO Annoying!

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HLWeber    1

HLWeber
Posted

I'm having the same issue and I would love to take some of the advice posted by resetting to factory. The problem is I can't keep the settings open long enough to reset. I keep getting that same message "this app will restart to free up more memory". It's very frustrating. I've always been a fan of LG but this isn't making me love the product at all. 

Does anyone have any other ways I can clear my memory. I own a 55UJ6300.

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Martlea    6

Martlea
Posted

I have the same issue with LG 43UJ630V  when playing YouTube via WebOS and it is really annoying. Fortunately I also have a Roku streaming stick with YouTube and all the other apps and this works perfectly so far but it would be good if LG could fix their WebOS or TV software bug. As always with these companies the usual advice to 'reset' never works it just means having to set up the TV all over again.  So far very disappointed with this WebOS , the guide takes forever to load and cannot be clicked to show  genres. Trying to freeze picture just triggers the 'cannot record to this storage device' error even though it does manage to record to USB stick via record button or guide. Even my 5 year old Toshiba could record to USB storage so LG are years behind with this. I have also removed/deleted all the unwanted 'apps' I never use hoping this might 'free up some memory' but it hasn't. Anything else I could try - apart from buying Panasonic?

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jayp    0

jayp
Posted

I had this same behavior when the TV would try to update to the latest firmware (This app will now restart...).  The issue was that my home firewall was blocking access to the LG servers.  Temporarily turning off the web filter/firewall allowed the update to progress without issue.  I'd suggest that LG check to see if the download servers are available and print out an appropriate message in there next update.  

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Leigh    6

Leigh
Posted

Just got off the phone to lg support. I was told the web browser shuts down when attempting to stream video ON PURPOSE! Furthermore, once you stream anything from the internet, the cache fills up, does not clear, and prevents the installed apps from functioning properly.  I was told that the OS is a web browser NOT a web streaming service and if they allow customers access to stream video they will be in breach of their contractual agreement to the companies who have apps on the TV. This clearly doesn't happen on tablets or phones, so their logic for creating a sub par product is utter bollocks. I specifically asked the salesman if I could stream video from the internet and was told absolutely yes. When I pointed this out to Lg customer service they re-iterated that a web browser does not confir the ability to stream video. This is misleading the customer, and effectively censoring and filtering internet content.  This must stop! 

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Martlea    6

Martlea
Posted

Inbloomwithyou:

LG136Aug17

No solution as far as I know - other than buying a reliable TV of course - LG support are useless on this issue, suggestions to disable Quick Start+ don't work. Neither does holding Home, Close App etc. From my correspondence with these 'support' people I believe there is no solution while LG use this old WebOs phone app. Seems that LG are OK with screen tech but rubbish with the software to make TV's 'smart'.  Send it back & get a refund because it does not do what they advertise it as being able to do. 

By the way just got another YouTube update for my WebOs TV and it just makes the 'restart' problem worse - so clearly no tech liaison with Google about this either which indicates LG just don't care.

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