Quantcast
Jump to content



  • Own an LG TV or webOS device? Join our Forum!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

    • Sign In
    • or
    • Sign Up
    • or
  • 18
Pat

this app will now restart to free up more memory

Asked by Pat

Question

Pat    5

Pat
Posted

Bought a new 65" Smart TV, all the preoaded apps You Tube, Netflix etc  are restarting after couple of minutes with "this app will now restart to free up more memory" message.

  • Like 5

Share this post

Link to post
Share on other sites

74 answers to this question

Recommended Posts

  • 3

Ang    7

Ang
Posted

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

  • Like 2
  • Thanks 6

Share this post

Link to post
Share on other sites
  • 1

Jimakris    0

Jimakris
Posted
On 9/8/2018 at 5:43 AM, Ang said:

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

Thank you very much Ang because I believe it was your suggestion that solved mine problem !!!Just in case someone wants to follow my steps resolving this super frustrating situation this is what I did :

My tv model LG OLED55B7V, bought it 2 months ago , started crashing Netflix app again and again ...

 

1) turned off FAST STANDBY/OPEN

2) turned off WIFI , I have only Ethernet

3) did factory reset 

And still the same ....😫😫😫

...but then I did what Ang suggested and voila!!! Problem solved . I watched a full episode of OZARK and Netflix app was fine .

I will report back if anything goes south the rest of the day ...

thanx again Ang!!

 

 

Share this post

Link to post
Share on other sites
  • 0

Ethan    1

Ethan
Posted

Im Getting the same message too. It may have something to do with a bug in the new update. How long is it before your system says the app needs to restart? For me its a few seconds.

  • Like 1

Share this post

Link to post
Share on other sites
  • 0

kengutierrez    2

kengutierrez
Posted

I'm having the same issue with version 04.30.70,  LGwebostv uh6035 is the model information that i got off the tv.

For me, it was crashing out when i had an Apple TV connected to the HDMI 1 (i had to resort to watching netflix via the apple tv since when i used the built in app on the tv, it would crash)

But now, even when an app isn't used, and it's just on HDMI1 it crashed with the same error.

I called support and they suggested that i do a reset. i did that and i then tried using it again, and so far i haven't had any issues. The apps take a while to launch, but that's about it. I'm going to keep an eye on it, and call "advanced technical support" if it still doesn't work.

This is SO annoying.

  • Like 1

Share this post

Link to post
Share on other sites
  • 0

kengutierrez    2

kengutierrez
Posted

I'm having the same issue with version 04.30.70,  LGwebostv uh6035 is the model information that i got off the tv.

For me, it was crashing out when i had an Apple TV connected to the HDMI 1 (i had to resort to watching netflix via the apple tv since when i used the built in app on the tv, it would crash)

But now, even when an app isn't used, and it's just on HDMI1 it crashed with the same error.

I called support and they suggested that i do a reset. i did that and i then tried using it again, and so far i haven't had any issues. The apps take a while to launch, but that's about it. I'm going to keep an eye on it, and call "advanced technical support" if it still doesn't work.

This is SO annoying.

  • Like 1

Share this post

Link to post
Share on other sites
  • 0

dalnz    0

dalnz
Posted

Just got our 50UH5500 set up yesterday, was looking forward to streaming The Americans straight from FX website.  Gave up after about 5 of these "App will restart" crashes.  And finished  watching on the iPad. Not going to put up with this, will happily return and let Best Buy sell it open box to some other sucker.  Where is the LG support input on this forum?  I'm brand new as of today, but is it just us b****ing at each other (WITH each other??)??

Share this post

Link to post
Share on other sites
  • 0

kengutierrez    2

kengutierrez
Posted
14 hours ago, dalnz said:

Just got our 50UH5500 set up yesterday, was looking forward to streaming The Americans straight from FX website.  Gave up after about 5 of these "App will restart" crashes.  And finished  watching on the iPad. Not going to put up with this, will happily return and let Best Buy sell it open box to some other sucker.  Where is the LG support input on this forum?  I'm brand new as of today, but is it just us b****ing at each other (WITH each other??)??

Try doing the reset, so far it hasn't crashed out on me.

Share this post

Link to post
Share on other sites
  • 0

BAZ    0

BAZ
Posted

My 55UH615 is doing the same thing, 10mins or so in and it states 'this app will now restart to create more memory' 

 

Very frustrating. 

Share this post

Link to post
Share on other sites
  • 0

BAZ    0

BAZ
Posted
18 hours ago, Johan Korthout said:

What reset? A factory default reset? How to do the reset? Thanks for the info.

I'd also like to know this!

Share this post

Link to post
Share on other sites
  • 0

kengutierrez    2

kengutierrez
Posted
19 hours ago, Johan Korthout said:

What reset? A factory default reset? How to do the reset? Thanks for the info.

 

1 hour ago, BAZ said:

I'd also like to know this!

Yes, a default factory reset to the TV. Go to the settings button on your control (gear icon)>all settings>general>reset to initial settings.

It's been a few months since my post and i haven't had it crash out on me since.

Share this post

Link to post
Share on other sites
  • 0

MagicOli    0

MagicOli
Posted

This didn't work for me. Reset did help but not solved the problem when streaming 4k video on up to date YouTube app. LG 40UH630V new in June 2017. Any other advice? LG technicians perhaps?  

Share this post

Link to post
Share on other sites
  • 0

Cloud Lockhart    0

Cloud Lockhart
Posted

 Just got this issue recently and I did all the workaround commented here but nothing worked even the resetting. So frustrating ,  I cant even watched a single episode of anime  using the browser it keeps restarting..

Share this post

Link to post
Share on other sites
  • 0

Guyeon Jung    0

Guyeon Jung
Posted

I also had this issue with my 65sj850v model. it is brand new 2017 model actually. I turned off Quickstart+(I am not sure the exact name of it), Delete unuse app.

Connect Lan instead Wi-Fi. All solution was not helpful.

My issue was only happened when I was using Web Browsing and watching movie clip.  And I realize that it was happening only few specific web page made by Java. I thought this problem comes from that web page. since I am not using this webpage and not accessing. Problem is not happening again.

 

Share this post

Link to post
Share on other sites
  • 0

enriquee    1

enriquee
Posted
On 24/03/2017 at 7:01 AM, kengutierrez said:

Try doing the reset, so far it hasn't crashed out on me.

doesn't work, still crashing, I want an app update from LG, I just made an account to complain about its SO Annoying!

  • Like 1

Share this post

Link to post
Share on other sites
  • 0

HLWeber    1

HLWeber
Posted

I'm having the same issue and I would love to take some of the advice posted by resetting to factory. The problem is I can't keep the settings open long enough to reset. I keep getting that same message "this app will restart to free up more memory". It's very frustrating. I've always been a fan of LG but this isn't making me love the product at all. 

Does anyone have any other ways I can clear my memory. I own a 55UJ6300.

Share this post

Link to post
Share on other sites
  • 0

Martlea    6

Martlea
Posted

I have the same issue with LG 43UJ630V  when playing YouTube via WebOS and it is really annoying. Fortunately I also have a Roku streaming stick with YouTube and all the other apps and this works perfectly so far but it would be good if LG could fix their WebOS or TV software bug. As always with these companies the usual advice to 'reset' never works it just means having to set up the TV all over again.  So far very disappointed with this WebOS , the guide takes forever to load and cannot be clicked to show  genres. Trying to freeze picture just triggers the 'cannot record to this storage device' error even though it does manage to record to USB stick via record button or guide. Even my 5 year old Toshiba could record to USB storage so LG are years behind with this. I have also removed/deleted all the unwanted 'apps' I never use hoping this might 'free up some memory' but it hasn't. Anything else I could try - apart from buying Panasonic?

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
Go To Question Listing

  • Similar Topics

  • Similar Tagged Content

    • Verwijderen aub
      Memory YouTube app
      By Verwijderen aub
      I have a 49UJ634V television. When I install the YouTube app from the content store the app starts to reboot with the pop-up “out of memory app will restart”  but this is then with everything . Live-tv, guide, etc  
      this is a app problem beacause when I delete the app everything else works fine again. 
       
    • ironmonkey
      This app will now restart to free up more memory
      By ironmonkey
      Just bought an LGLED-65UJ630 65INCH TV. Right away I started to get the message "This app will now restart to free up more memory". After searching the internet and forums, I now understand that this problem is huge, it has been going on for years now and it is right across many models of LG TV's.
      I have tried everything to fix this problem. It has the latest firmware. I did the factory reset and that lasted 4 hours before I got the message back. I turn off the TV and leave it for 10 minutes, maybe one hour later I get the message. I delete browsing history, maybe 10 minutes and I get the message..... you get the message.
      As I understand it, the problem is that LG TV's don't have enough internal memory, but they have shipped a ton of their "smart" TV's with this problem.
      My question is, has anybody heard anything from anybody, anywhere about a solution to this problem. I really want to keep this TV, but it is not fit for purpose in this state.     
    • SSM
      New LG TV home menu lag and app restarts
      By SSM
      TV MODEL: LG 43UJ635V
      DATE OF PURCHASE: 21/11/2017 (4 days ago from post date)
      RETAILER: ARGOS UK
      WEBOS VERSION: Can't check right now but after I got the TV I updated straightaway to 4.7.XX
      INTERNET SPEED: 75Mbps Down / 20 Mbps Up
      Hello, I've recently purchased the LG 43UJ635V, as soon as I turned it on and went through first time setup I noticed there was a bit of lag in the animation when I pressed the home button (the moment all the tiles 'bounce' up), however whenever I get off that menu the animation is smooth and everything else is fine. This always happens, I have tried resetting the TV to its initial state and nothing has changed. - Just wondering if anyone else has had that issue?
      At one point I changed some of the image quality settings and the whole OS just started lagging making it difficult to navigate so I had to reset the TV  for the 3rd time.
      Also, occasionally when using apps such as YouTube or the web browser the app will restart with a notification in the top right saying the restart was to clear some memory. Although this isn't too common, I've seen other posts from months ago about people having a similar issue but the apps constantly restart.
      I close all recent apps which doesn't change the lag on the home menu but I haven't seen the restart notification in a while which seems like a good sign but I also have been using the internet browser much.
      With all the negative experiences I've read about, (related to the memory and general lag) I'm not sure whether I should return the TV or not.
      Thank you.
      TL;DR: Lag when pressing the home button and all icons appear but no lag when returning to the current app, occasional app restarts due to a low amount of memory.
       


WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...