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this app will now restart to free up more memory

Pat

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Ang
Ang

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back o

Pat
Pat

Bought a new 65" Smart TV, all the preoaded apps You Tube, Netflix etc  are restarting after couple of minutes with "this app will now restart to free up more memory" message.

ThatboiZee
ThatboiZee

Best solution I have found. Download a screen share app / Tv cast when you sync your phone to Tv and play a movie or tv show via the Tv share app on Tv it dose not crash.  Works 100%

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Jimakris Newbie

Jimakris

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Posted
On 9/8/2018 at 5:43 AM, Ang said:

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

Thank you very much Ang because I believe it was your suggestion that solved mine problem !!!Just in case someone wants to follow my steps resolving this super frustrating situation this is what I did :

My tv model LG OLED55B7V, bought it 2 months ago , started crashing Netflix app again and again ...

 

1) turned off FAST STANDBY/OPEN

2) turned off WIFI , I have only Ethernet

3) did factory reset 

And still the same ....😫😫😫

...but then I did what Ang suggested and voila!!! Problem solved . I watched a full episode of OZARK and Netflix app was fine .

I will report back if anything goes south the rest of the day ...

thanx again Ang!!

 

 

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kengutierrez Newbie

kengutierrez

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I'm having the same issue with version 04.30.70,  LGwebostv uh6035 is the model information that i got off the tv.

For me, it was crashing out when i had an Apple TV connected to the HDMI 1 (i had to resort to watching netflix via the apple tv since when i used the built in app on the tv, it would crash)

But now, even when an app isn't used, and it's just on HDMI1 it crashed with the same error.

I called support and they suggested that i do a reset. i did that and i then tried using it again, and so far i haven't had any issues. The apps take a while to launch, but that's about it. I'm going to keep an eye on it, and call "advanced technical support" if it still doesn't work.

This is SO annoying.

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kengutierrez Newbie

kengutierrez

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I'm having the same issue with version 04.30.70,  LGwebostv uh6035 is the model information that i got off the tv.

For me, it was crashing out when i had an Apple TV connected to the HDMI 1 (i had to resort to watching netflix via the apple tv since when i used the built in app on the tv, it would crash)

But now, even when an app isn't used, and it's just on HDMI1 it crashed with the same error.

I called support and they suggested that i do a reset. i did that and i then tried using it again, and so far i haven't had any issues. The apps take a while to launch, but that's about it. I'm going to keep an eye on it, and call "advanced technical support" if it still doesn't work.

This is SO annoying.

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dalnz Newbie

dalnz

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Just got our 50UH5500 set up yesterday, was looking forward to streaming The Americans straight from FX website.  Gave up after about 5 of these "App will restart" crashes.  And finished  watching on the iPad. Not going to put up with this, will happily return and let Best Buy sell it open box to some other sucker.  Where is the LG support input on this forum?  I'm brand new as of today, but is it just us b****ing at each other (WITH each other??)??

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kengutierrez Newbie

kengutierrez

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14 hours ago, dalnz said:

Just got our 50UH5500 set up yesterday, was looking forward to streaming The Americans straight from FX website.  Gave up after about 5 of these "App will restart" crashes.  And finished  watching on the iPad. Not going to put up with this, will happily return and let Best Buy sell it open box to some other sucker.  Where is the LG support input on this forum?  I'm brand new as of today, but is it just us b****ing at each other (WITH each other??)??

Try doing the reset, so far it hasn't crashed out on me.

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kengutierrez Newbie

kengutierrez

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19 hours ago, Johan Korthout said:

What reset? A factory default reset? How to do the reset? Thanks for the info.

 

1 hour ago, BAZ said:

I'd also like to know this!

Yes, a default factory reset to the TV. Go to the settings button on your control (gear icon)>all settings>general>reset to initial settings.

It's been a few months since my post and i haven't had it crash out on me since.

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Guyeon Jung Newbie

Guyeon Jung

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Posted

I also had this issue with my 65sj850v model. it is brand new 2017 model actually. I turned off Quickstart+(I am not sure the exact name of it), Delete unuse app.

Connect Lan instead Wi-Fi. All solution was not helpful.

My issue was only happened when I was using Web Browsing and watching movie clip.  And I realize that it was happening only few specific web page made by Java. I thought this problem comes from that web page. since I am not using this webpage and not accessing. Problem is not happening again.

 

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HLWeber Newbie

HLWeber

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Posted

I'm having the same issue and I would love to take some of the advice posted by resetting to factory. The problem is I can't keep the settings open long enough to reset. I keep getting that same message "this app will restart to free up more memory". It's very frustrating. I've always been a fan of LG but this isn't making me love the product at all. 

Does anyone have any other ways I can clear my memory. I own a 55UJ6300.

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Martlea Explorer

Martlea

Posted
Posted

I have the same issue with LG 43UJ630V  when playing YouTube via WebOS and it is really annoying. Fortunately I also have a Roku streaming stick with YouTube and all the other apps and this works perfectly so far but it would be good if LG could fix their WebOS or TV software bug. As always with these companies the usual advice to 'reset' never works it just means having to set up the TV all over again.  So far very disappointed with this WebOS , the guide takes forever to load and cannot be clicked to show  genres. Trying to freeze picture just triggers the 'cannot record to this storage device' error even though it does manage to record to USB stick via record button or guide. Even my 5 year old Toshiba could record to USB storage so LG are years behind with this. I have also removed/deleted all the unwanted 'apps' I never use hoping this might 'free up some memory' but it hasn't. Anything else I could try - apart from buying Panasonic?

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