Agooner

I only had the problem using the web browser to view streamed TV on BT Sport. I have watched 4K videos on Youtube with no problems. I have watched programs, including 4K (Worldcup), using the BBC iPlayer with no problems. My suspicion is that the streamed TV from BT Sport has metatdata which the Web Browser app does not support and doesn't know what to do with it, so crashes. BBC's iPlayer, Netflix, Now TV and the ITV Hub have apps which support the corresponding channels and presumably will manage any metadata correctly, but there is no app (afaik) for BT Sport.

Mine is OLED55B7V. I'm UK based so there maybe different country versions, ie between DVB and ATSC.

Mine has 04.70.85., dated 04/04/18. The update was started Wednesday night 10/4/18. Not sure if it comes via internet or a Satellite download

Update on my story so far. Mine also did an upgrade today, but still has the same problem. I did a couple of simple checks to isolate the issue. Logged in bt.com as normal and TV displayed the webpage as expected with no issues. Then went to BT Sport 2 channel but did not start watching any program. Again displayed the webpage correctly with no issues. This proves it's not a specific issue with the BT webpages. Once I started to watch BT Sport 2 then in one minute the app crashed with the expected message. From testing on Saturday, the TV played a Youtube 4K video successfully, so that seems to suggest it was managing the higher data OK. I'm wondering if there is some data in the BT Sports stream that the webOS does not like specifically as its a secure service (ie you have to be logged in and authorised to receive it). Spoke with John Lewis today about refund. Whilst there is no issue in returning it, they do charge £29.99 as a collection and return fee. I queried this as I shouldn't have to pay to return something that's faulty. In the end I have decided to take it back to a local store that has it's own large car park (High Wycombe). Spoke to the store and they have told me the best place to park for returning a 55" TV.

Spoke with John Lewis this morning and they have offered me a full refund or an exchange with cash adjustment for any price difference. Spoke on the phone with their technical support line and the agent was prepared to go through alternative 55" OLED Smart TVs to swap to. Agreed instead to visit the store where TV was purchased to discuss, and possible try to verify, they will play BT Sport via a web browser. My issue was logged and a reference number provided to confirm I had reported the issue inside their returns policy guidelines.

Bought a OLED55B7V, got delivered today. Trying to watch the Liverpool v Man City game using the web browser to show BT Sport 2. Get the same message every minute. I tried the Reset suggestion, stopped the Quick Start option and still get the problem. Since this thread was opened over a year ago, I had hoped LG would have a fix for the issue by now. Also only using the Wifi option, no LAN connection. Got the TV through John Lewis, so will have a word with them in the morning re-returning it.