Jump to content

  • 0

new tv, having problems straight away



I recently bought an 50LB650V-ZN and as they have been out for a while i assumed it woukd need updating straight away.

ive connected it to the internet and when i click check for update i get the message 'Unable to check for updates'


i also bought a magic remote and after about 5 minutes of using it a pop up will appear saying 'failed to update magic remote' then the magic remote will turn off and stop working until i remove the batteries and put them back in again.


ive asked at the shop where i bought it and they say the TV should need updating straight away as its been available for about 8 months and that the magic remote doesnt actually update, only the software on the tv will update to support the magic remote.


ive tried to download the software update from the lg website but cant get the files to unzip so my tv doesnt recognise the files.


anyone come accross this problem before or know how to fix it? any help would be appreciated


  • Like 1
Link to comment
Share on other sites

Recommended Posts

  • 0


I have the same problem with a 55UB950.

That is, message "failed to update magic remote..."

After this message the magic remote button's stop working until I restart the TV or pull out the batteries from the magic remote.

I have tried to re-register the magic remote but the problem persists.

Any solution?

Link to comment
Share on other sites

  • 0

ive just noticed on mine that the software version on my tv is 04.33.22 and the latest software on the LG website is 04.32.20 but the TV has not been updated from when i got it out of the box.

i dont understand how my brand nw tv straight out of the box has a higher software version than the latest software update on the website. Surely a brand new TV would need updating when i first get it out of the box.


anyone know what software version my TV should be on when i get it out of the box and what the latest software version is?

Link to comment
Share on other sites

  • 0

New to this forum but i have been having the same issues since i got my 65UB950V 


I started having the Magic remote upgrade issues after the TV upgraded to 04.40.34 firmware that was automatically downloaded from LG servers this version was never available on the web site only 04.30.18


I have just downgraded the firmware to 04.30.18 and it fixed the issue the upgrading magic remote, it popped up for 3 seconds and i have not seen it again.


I have noticed a new version 04.36.32 on LG website published on the 31/12/14 just installed this version and everything seems ok still 


Just going to try 04.40.34 again to see what happens

Link to comment
Share on other sites

  • 0

All the info you need is here


link hidden, please login to view


be care full for my TV 65UB950V their is a step missing I had to modify the CheckSWManualUpdate.laf file with the <MODEL_NM> from the in_dump.txt


This is the step i took to fix it


1. Downgrade software to 04.30.18

2. Used TV util magic remote updates ok

3. Upgrade to 04.36.32 <-- this step my not be needed

4. Upgrade back to 04.40.34 via webos


Good luck

Link to comment
Share on other sites

  • 0

Hi I have just recently bought a LG 42LB 630V and with this I bought the Magic Remote as part of the deal from my retailer so after setting up within 5mins I get a pop up stating failed to update magic remote do you wish to continue yes or no then my remote won't function until I remove the battery's . I have been in contact with LG about this first they said unpair the remote and pair again so I did this and still same problem so I emailed LG again and the replie I got was to send my Remote back for Testing or exchange it with your retailer. So iv exchanged it for another but still same problem . I did have a second email from LG saying I need to buy there wifi/Bluetooth dongle for this remote to work correctly then I think why well the tv has built in wifi so why do I want a additional wifi dongle ? The current software I'm running is 04.33.22 can anyone help or has any ideas please . Thanks

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Jibun no Kage
      Asking this hear, since I could not seem to find a better place... Wake on LAN only works for a few minutes after TV is turned off?  If I turn of LG TV (WebOS 8.x) and then send a Wake on LAN (WoL) packet, it works.  If turn off the LG TV, then I wait about 15 minutes or so, then send the same WoL sequence, using the same code, script, etc., it fails, the LG TV never turns on.  THe LG TV is configured both for wired ethernet (preferred) and WiFi.  Any idea why this behavior?  It almost seems like the LG TV goes into standby, via phone app, remote, even CEC, etc., then drops from the network?  Mobile is enabled on the TV, hence the phone app works.  Why would the LG TV stop responding to WoL packets?
    • By Jibun no Kage
      Brand new LG TV (WebOS 8x) WILL NOT stay off when turned off with the remote?  Out of the box, connected to internet, seems to have been updated, and working fine.  But when I hit the power off with the remote, the TV reports 'Life is Good' seems to turn off, i.e. go into standby, and then a few seconds later, turns back on.  If the device connected to the TV on the last active HDMI port is OFF, I get the No Signal warning.  So I know the active HDMI input is not generating any signal.  I want to believe that any other device on any other HDMI port might be an issue? But then the TV would switch to that HDMI port, no?  This is really an issue!  If I use the phone app I can turn off the TV and it seems to stay off, at least does not come back on in a few seconds like the remote?  If I send 'standby' via HDMI-CEC, that seems to work as well, the TV seems to stay in standby mode.  This a bug?
    • By Richard Hill
      I keep getting the same error message when try to install any new app.  The message is L/AM.001/999/AM.0091
    • By Mike_S
      Smart remote constantly disconnects. I’ve pushed home and back button and when trying to setup remote receive error message “Bluetooth service needs to be inialized”
      Ive tried everything suggested on the internet to include turning off tv waiting 15,30,60 seconds and trying again. Eventually it will reset up but then will will disconnect. Extremely frustrating and tv is really unusable when this happens. The worst is getting into a streaming app and the remote fails and can’t get out without turning tv off. I would list tv model # but since I started this message remote has disconnected again. Help very much appreciated 
    • Get More For Your Device
    • By 65Nano816
      Hello I got Xiaomi mi box for android TV use and I want to connect it to magic remote into the list, mibox also, but impossible to command the mibox with magic remote.
      Can you have a solution to connect it correctly ?
  • Similar Tagged Content

  • Create New...