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nolan1985

new tv, having problems straight away

Question

I recently bought an 50LB650V-ZN and as they have been out for a while i assumed it woukd need updating straight away.

ive connected it to the internet and when i click check for update i get the message 'Unable to check for updates'

 

i also bought a magic remote and after about 5 minutes of using it a pop up will appear saying 'failed to update magic remote' then the magic remote will turn off and stop working until i remove the batteries and put them back in again.

 

ive asked at the shop where i bought it and they say the TV should need updating straight away as its been available for about 8 months and that the magic remote doesnt actually update, only the software on the tv will update to support the magic remote.

 

ive tried to download the software update from the lg website but cant get the files to unzip so my tv doesnt recognise the files.

 

anyone come accross this problem before or know how to fix it? any help would be appreciated

thanks

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25 answers to this question

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Hi

I have the same problem with a 55UB950.

That is, message "failed to update magic remote..."

After this message the magic remote button's stop working until I restart the TV or pull out the batteries from the magic remote.

I have tried to re-register the magic remote but the problem persists.

Any solution?

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I purchased 55LB7200 thru amazon.com. Since I updated WebOS, it keeps saying "Failed to update your magic remote..".

It is very annoying because it happens every single hour.

I might return this freaking TV. This sucks!

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ive just noticed on mine that the software version on my tv is 04.33.22 and the latest software on the LG website is 04.32.20 but the TV has not been updated from when i got it out of the box.

i dont understand how my brand nw tv straight out of the box has a higher software version than the latest software update on the website. Surely a brand new TV would need updating when i first get it out of the box.

 

anyone know what software version my TV should be on when i get it out of the box and what the latest software version is?

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i have the same problem with my 42lb650. Failed to update your magic remote.." show every time i start my tv. solution or advice?

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Received an email from customer support.

They will replace my magic remote.

Hope this will solve the problem.

I keep you informed.

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Ruud,

I have contacted to lg thru lg.com, however they have not emailed or called me yet.

I am used to Amazon customer service. LG's customer service does not look good.

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I have the same problem - it can't update my Magic Remote after a firmware upgrade and remote stops working until a battery pull is done. Very annoying.

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New to this forum but i have been having the same issues since i got my 65UB950V 

 

I started having the Magic remote upgrade issues after the TV upgraded to 04.40.34 firmware that was automatically downloaded from LG servers this version was never available on the web site only 04.30.18

 

I have just downgraded the firmware to 04.30.18 and it fixed the issue the upgrading magic remote, it popped up for 3 seconds and i have not seen it again.

 

I have noticed a new version 04.36.32 on LG website published on the 31/12/14 just installed this version and everything seems ok still 

 

Just going to try 04.40.34 again to see what happens

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Hi Uklad

 

Can you tell me how you downgrade?

 

Best regards,

Ruud

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All the info you need is here

 

http://blog.techflaws.org/2014/05/26/firmware-downgrade-for-lg-smart-tvs/

 

be care full for my TV 65UB950V their is a step missing I had to modify the CheckSWManualUpdate.laf file with the <MODEL_NM> from the in_dump.txt

 

This is the step i took to fix it

 

1. Downgrade software to 04.30.18

2. Used TV util magic remote updates ok

3. Upgrade to 04.36.32 <-- this step my not be needed

4. Upgrade back to 04.40.34 via webos

 

Good luck

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Thnx, I'll take a look at it.

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Had no need to downgrade :-)

I received an upgrade today, just loaded version 04.51.44 and problem is solved ;)

Magic remote works !!

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Fantastic I believe 04.51.44 has been available since last week but only in Germany will check it out tonight

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I live in the Netherlands.

Checked update yesterday but was not available.

Checked again today and yes... 

Didn't check other changes yet but Magic Remote problem is solved :-)

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I live in Spain and I have the same problem.

I Checked yesterday the updates but was not available 04.51.44 in my country :(

Someone know if i can update my TV 55UB950V with the German versión of the firmware ?

Thanks.

 

 

 

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Hi I have just recently bought a LG 42LB 630V and with this I bought the Magic Remote as part of the deal from my retailer so after setting up within 5mins I get a pop up stating failed to update magic remote do you wish to continue yes or no then my remote won't function until I remove the battery's . I have been in contact with LG about this first they said unpair the remote and pair again so I did this and still same problem so I emailed LG again and the replie I got was to send my Remote back for Testing or exchange it with your retailer. So iv exchanged it for another but still same problem . I did have a second email from LG saying I need to buy there wifi/Bluetooth dongle for this remote to work correctly then I think why well the tv has built in wifi so why do I want a additional wifi dongle ? The current software I'm running is 04.33.22 can anyone help or has any ideas please . Thanks

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Change you TV region to DE Germany and check for updates should give you a new build that might help once upgraded change back BTW its a software bug on the TV that lg Tech's in the uk at least don't seem to know about

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Hi uklad ok thanks for the info I will try this and see if this works , where abouts would I change the region would this come under location in general under settings would you know ? Thanks

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I can confirm it worked.

 

Changed to Germany.  Updated rebooted. Updated to UK (TV Rebooted its self this time)  waiting for the magic remote to time out and then next time I used it the message said in the corner updating magic remote software...... about 10 secs later said it was successful :D

 

No more problems :D

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Like Brian, I have just carried out the procedure on a 49JL9000 TV purchased from John Lewis last week. Now works correctly, so I will let both JL and LG Customer Services know!

 

Edited: P.S. Although the magic remote now seems to operate correctly, having updated its (the TV's) software successfully, clicking on 'Check For Updates' in Settings still results in 'Unable to check for updates', which indicates that the updated software/firmware hasn't improved everything!

Edited by PlymouthExpat

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I've got the same problem on the John Lewis TV, but the German work around doesn't seem to be working for me. Can you tell me what version you updated to, mine is running 04.40.28 out of the box but I'm getting fed up with the magic remote failing to update. Even thinking about returning the set!

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I've got the same problem on the John Lewis TV, but the German work around doesn't seem to be working for me. Can you tell me what version you updated to, mine is running 04.40.28 out of the box but I'm getting fed up with the magic remote failing to update. Even thinking about returning the set!

My TV updated itself to 4.41.32 some time ago and we have had no problems with the magic remote since then. Force an update and things should then work.

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How do a force an update?? Tried loading the file on to a USB stick, but it didn't autorun. I have a old LG TV in my bed and managed to do that using the expert mode, but not too sure if this works on the new smart TVs..

Also, don't really know the right LG model for the John Lewis set, if anyone can help on that front.

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Sorted it now, apparently the John Lewis 49JL9000 is the equivalent to the LG 42LB650V, which gives a firmware version of 04.45.04

Updated by USB and all seems well... So far

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