Quantcast
Jump to content

Recommended Posts

Posted

OMG - this just started on my tv 8/7/23 and I've had my tv over a year. I've unplugged my router, my wi-fi but have not unplugged the tv itself.  It's disgusting to watch tv with this flashing off/on. I do not have cable tv.

  • 3 weeks later...
Posted
On 8/9/2023 at 2:52 PM, Suz said:

OMG - this just started on my tv 8/7/23 and I've had my tv over a year. I've unplugged my router, my wi-fi but have not unplugged the tv itself.  It's disgusting to watch tv with this flashing off/on. I do not have cable tv.

I think mine just started around the same time.   Like an above poster for a long while it was just a remote pointer that would not work.   Then started getting the audio pauses when streaming video now getting the wired lan disconnected and connected messages and Wi-Fi turned off an audio freeze is much more frequently for the past few weeks.    I guess I have to check my warranty see if I can get a repair guy I don't know if they got to replace the power supply or the network card or wtf is going on.  My last firmware updated my TV was back in June not sure if that's related or not this feels like a hardware issue to me.

Posted
On 5/26/2020 at 5:46 AM, Daniel Ng said:

I had this issue for a while... it started off with the mouse pointer not working... then youtube video stutter and the popup coming up on and off more and more frequent. I had the TV wired through a 1 Meter cat5e cable to Dlink Gigabit Switch which is then connected through a 10Meter cat5e cable to the Router. I changed the switch to a TPLink unmanaged Pro switch and toggled the port to 100MF and it was alleviating the issue for a while before it get bad again. Then I swap out the 1Meter cable from a CAT5e to CAT6 and surprisingly, the problem goes away. It looks like the cable might have gotten bad over time.

I have the same exact issues and symptoms you describe for months now except that Wi-Fi is even worse than the ethernet.   

Posted

I found half a fix that is a solution for me.     I saw in a youtube video a guy who took apart his tv and fiddles with the ribbon that connects the wifi and IR to the circuit board.   He said to cut off the tape and flatten it out since LG literally tapes the ribbons together and then folds them in half.   So i did just that and now my wifi and magic remote pointer work which for a long while now I could not get to work at all it would keep going in and out randomly.   Unfortunately this did not help the problem with the ethernet going in and out.  That is still a problem so I just unplugged ethernet cable and now I'm using wifi and the remote works.  I'll take it.    We'll see how long this lasts.   Obviously something happened to either the cpu board or the power supply board and I have no idea which is the culprit.   The other things I did was remove the wire connecting them both and reconnecting but I'm leaning it towards being a problem with the main cpu board which has the ethernet jack on it.     

For all I know the remote and wifi not working  are a separate issue from the wired lan not working.   But I've read in this thread others who have both problems this might be a solution for you.    Look up Charles Yamabe on youtube.  With the video titled:   "How to fix the wifi on a LG TV (Wifi is turned off error)"

  • 5 weeks later...
Posted
On 11/3/2019 at 1:16 PM, Tider said:

Has anyone done a hard reset on the tv to see if it helped any?

I've done the requisite hard reset - the problem remains. I have also contacted LG support. They refuse to acknowledge this is an issue.  It stated with a firmware update back in 2018 and remains a problem to THIS day. I will never buy an LG product again, any product.

Posted
6 hours ago, Lord Delacroix said:

I've done the requisite hard reset - the problem remains. I have also contacted LG support. They refuse to acknowledge this is an issue.  It stated with a firmware update back in 2018 and remains a problem to THIS day. I will never buy an LG product again, any product.

see the above method.  I've also seen some other posts in the thread earlier already saying this worked for them.   You have to take your tv apart.   Then you will see the ribbon with the plug lavbeld wifi/IR    unplug it and carefully cut the tape off it and flatten the ribbon out as best you can then plug it back in and put the tv back.   Thats what what fixed my wifi connection,  and my magic remote.  lol..

Posted

I have a 50" LG TV I got second hand. It's great, the apps, etc don't really work, have no manual, it's fine with YouTube, Netflix, Disney+, etc. But it has a severely annoying pop up on the screen that says "wired Lan cable disconnected" I've tried manually adjusting settings, works for a bit, then comes back. Wireless works fine, it's not unplugged (or plugged) into anything other than power and DVD player. Very annoying, how do you fix this? Don't want to spend alot, if anything, and if I do, I'll just go buy another second hand tv, but shouldn't have to. Been reading it's a common problem, so why doesn't LG fix it? I got it second hand, so can't get a technician in on warranty, doesn't matter if it's a DVD movie or YouTube app ( I don't have cable TV service) the pop up still comes up.... Does anything work? I've reset the TV a number of times, that pop up just keeps coming up ! How do you do a firmware update? Don't think that would work, tho, as a few people said they tried that... 

Any suggestions or fixes ??? 

Thanks 😊 

Posted
On 8/17/2019 at 2:44 PM, Tider said:

I called LG customer service and they wanted  me to do a total reset on the tv.   I was  afraid it would wipe out my calibration that was done by a professional calibrator , so I didn’t try it.   

 

There has had to be some solution.   

It doesn't help anyway

... my tv is still doing the. Pop up and I reset everything.  

Posted (edited)

If you read through this entire thread, you will find that the only reliable fix that people have found is opening the TV and moving or just spraying the ribbon cable ends. I did this over a year ago and still is working fine. Admittedly this is an extreme measure for some people, but there are YouTube videos that show how to do it. My original post is: https://www.lgwebos.com/topic/3520-popup-messages-wired-lan-cable-disconnected-wired-network-is-connected/?do=findComment&comment=24874

Read serveral of the posts that just preceed mine and you will see many other people had good results. The only downside is that you have to be willing to risk damaging your TV, but in my case, I was willing to pay for a replacement TV to get rid of the problem, so this solution avoided buying a new TV. 

 

Edited by Philip Heavin
Posted
On 9/30/2023 at 11:16 PM, cooloutac said:

see the above method.  I've also seen some other posts in the thread earlier already saying this worked for them.   You have to take your tv apart.   Then you will see the ribbon with the plug lavbeld wifi/IR    unplug it and carefully cut the tape off it and flatten the ribbon out as best you can then plug it back in and put the tv back.   Thats what what fixed my wifi connection,  and my magic remote.  lol..

Nope - not doing that. And I'm never buying another LG product again.

Posted
9 minutes ago, Lord Delacroix said:

Nope - not doing that. And I'm never buying another LG product again.

well all tvs have similar problems.  but at least there is a posted fix for the LG.   In fact I just tried to take apart my sisters vizio tv,  and the ports and plugs aren't even labeled in there lol.  I felt the same as you though before I fixed the LG.

Posted

I have an LG TV and for the last year at least have always had this problem re the lan cable disconnect / reconnected.  What amazes me is that there has been almost no response from LG itself to either explain the problem and how to fix it or issue a firmware fix. As I also have had many other problems with the T V remote and the webos I certainly will not buy an LG TV again.

Posted
25 minutes ago, Roy Packham said:

I have an LG TV and for the last year at least have always had this problem re the lan cable disconnect / reconnected.  What amazes me is that there has been almost no response from LG itself to either explain the problem and how to fix it or issue a firmware fix. As I also have had many other problems with the T V remote and the webos I certainly will not buy an LG TV again.

I told you how to fix it above.  its amazing you are just ignoring my post and didn't even read the thread.

Posted

You are amazing. how did you know I ignored your post and did not read your thread?  If you read earlier post you will see that others have done what you have done, but the fault remained, as I found out (!!!)

1 hour ago, cooloutac said:

I told you how to fix it above.  its amazing you are just ignoring my post and didn't even read the thread.

 

Posted
9 hours ago, Roy Packham said:

I have an LG TV and for the last year at least have always had this problem re the lan cable disconnect / reconnected.  What amazes me is that there has been almost no response from LG itself to either explain the problem and how to fix it or issue a firmware fix. As I also have had many other problems with the T V remote and the webos I certainly will not buy an LG TV again.

It's only one way, because it's hardware problem, not software. See my earlier post with solution. It's super easy.

Posted
16 hours ago, frenkygo said:

It's only one way, because it's hardware problem, not software. See my earlier post with solution. It's super easy.

oh, you can THINK this is a hardware problem but MY problem with the constant LAN disconnects STARTED after a firmware update!

Posted
On 10/17/2023 at 1:48 PM, cooloutac said:

well all tvs have similar problems.  but at least there is a posted fix for the LG.   In fact I just tried to take apart my sisters vizio tv,  and the ports and plugs aren't even labeled in there lol.  I felt the same as you though before I fixed the LG.

you think so?  My Samsung TV's, 4 of them have NEVER had ANY issues whatsoever. I got this LG TV because I couldn't argue with the price: A 55" model for $129 at BestBuy and it was NEW.

Posted
10 hours ago, Lord Delacroix said:

you think so?  My Samsung TV's, 4 of them have NEVER had ANY issues whatsoever. I got this LG TV because I couldn't argue with the price: A 55" model for $129 at BestBuy and it was NEW.

Sure.  your samsung tv's last forever thats why you bought LG.  I believe ya.  honestly I do.  lmao...

 

10 hours ago, Lord Delacroix said:

oh, you can THINK this is a hardware problem but MY problem with the constant LAN disconnects STARTED after a firmware update!

I thought that too until I tried the above fix.

  • 4 weeks later...
Posted

This “fix’ to add 8.8.8.8 is crap.. I run pi-hole dns on my local network and have for yrs. This wired lan  dis and connect only started after a LG firmware update about yr ago. I am not willing to switch dns or to go to wireless. 

they broke with an update they can fix it for real with another. Don’t want a work around, just want it to do what it should.

  • 2 months later...
Posted (edited)

Finally found something that worked (rather than the usual, reset your tv/router nonsense)

Remove back case of tv and you may well see the problem. Kinked and twisted ribbons leading from the WiFi module. CAREFULLY flatten these out. This fixed the wifi AND the intermittent Lan connection issue.

 

Edited by Richy Ho
Added you tube video
Posted
On 1/16/2024 at 6:28 AM, Richy Ho said:

Finally found something that worked (rather than the usual, reset your tv/router nonsense)

Remove back case of tv and you may well see the problem. Kinked and twisted ribbons leading from the WiFi module. CAREFULLY flatten these out. This fixed the wifi AND the intermittent Lan connection issue.

 

This is indeed the only fix no matter how many stubborn posters are in denial above, But for me it was only temporary.  After 5 months I had to do it again But I also just bought a fire stick to avoid the issue totally in the future.

  • Like 1
Posted

I did this fix almost 2 years ago and posted here back in March 2022. So far the fix is holding and I am next to the ocean where the salt air ruins electronics quickly. Of course I didn't appreciate needing tear apart my TV, but other than that I like everything else about it. 

  • 1 year later...
Posted
On 6/17/2022 at 5:46 PM, George2834 said:

I did the hard reset but it did not help. I also think it is a software issue because my Bluetooth and Wifi is disabled after one of the update and there is no way to turn them back on. 

So for anyone who has had this issue, I just pulled the back of the tv apart and I inspected the cable going from the board to the WiFi it was flattened so I straightened it out the best I could and low and behold the WiFi now works on my tv. You can google a quick video to see what I am talking about I just google how to fix the WiFi on an LG tv 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Popular Now

  • Similar Topics

    • By hjetschko
      Hi, I have a feature request for the sound out setting. I often connect my Bluetooth headphones to the TV. We don't use the internal speaker of the TV, we use the optical sound out setting whenever I don't use Bluetooth. It would make our lives a lot easier if the TV can remember the last sound out setting before connecting to Bluetooth and default back to this setting when the Bluetooth device gets disconnected. At the moment, each time I disconnect the headphones I have to go back into settings and change the sound out setting from internal speaker to optical again. 
      Thanks and regards
      Hubert
    • By ACTX111
      Title says it all.  Install a new 50 inch LG tv.  For every app and App Store it displays that message.  I have a great network and the TV is approx 30 feet from the wifi router.  It will play TV (not sure if that is coming over the air) and the phone app sees and can control the TV but not one app will work?
      Any ideas or just return it?
      Thanks
    • By News Reporter
      In this interview, we delve into the creative process of Fred Scott, the London-based BAFTA-winning filmmaker, as he brings LG’s “Radio Optimism” campaign to life. This campaign aims to strengthen meaningful human connections in a world dominated by superficial interactions on social media.
      What does it mean to genuinely connect in a hyper-connected era, where people paradoxically feel more disconnected than ever? To strengthen meaningful human connections in a world dominated by superficial interactions on social media, LG launched a new brand campaign called “Radio Optimism” last month, expanding its “Life’s Good” philosophy into the digital space through shared musical experiences.
      To create the brand film for the campaign, LG collaborated with Fred Scott, a London-based BAFTA-winning filmmaker known for “London Bridge: Facing Terror.” With a foundation of emotionally grounded, human-centered storytelling, Scott brought his unique creative lens to the project and crafted a short documentary film that highlights the power of music to bridge even the widest emotional and physical distances.
      In this piece, we delve into Scott’s creative process – tracing how he creatively brought the message of “Connecting the Disconnected” to life for the campaign through his distinctive storytelling.

      What do you value most as a filmmaker and a creator? What drives your creative process?
      Authenticity (obviously), intimacy and a clear sense of openness and trust is what I am always seeking when making a film. I believe in the power of narrative to foster empathy and build shared understanding. How can I connect with audiences without authenticity or real people? 
      Whenever I start a project, I actively seek out genuine individuals and stories, whether a reclusive filmmaker reflecting on their art or people searching for redemption after a traumatic event. My aim as a creator is to bring these stories to life authentically – in an environment where the subjects feel protected and supported.

      What did you think when you first heard about “Radio Optimism?” Was there something about the idea that resonated with you creatively or personally?
      The concept of togetherness and connection in the Radio Optimism campaign resonated with me, especially as we live in a world where we’re supposedly never more connected – yet we can often feel disconnected.
      Through this campaign, LG is bridging the gap between technology and emotional connection in a powerful, effective and, most importantly, genuine way. It makes those who feel disconnected feel part of a community.
      What also stood out was the longevity of the platform. It’s not just a fleeting story but a campaign that could grow into a movement. Through the universal language of music, Radio Optimism has the power to be inclusive, creating something that anyone around the world can contribute to.
      How did you choose the subject for the film?
      Finding the right person with an inspiring story to tell and who lives or works for periods away in a remote location was no mean feat. However, when we found Ann Eileen, everything just clicked into place, and I knew she encapsulated everything I wanted the brand film to live and breathe.

      She truly is the beacon of the film. She’s effervescent, relatable, approachable and deeply inspiring. She has sacrificed a lot to pursue her passion in her field of research to protect the planet but at the cost of spending more than three months away from her family. Yet, despite the time apart, they’ve found ways to connect, and it’s truly inspiring to see how Ann Eileen’s values and ethics can be witnessed in her children.

      Through the film, I wanted to capture this genuine, nurturing and intimate feeling of Ann’s family life and highlight the power of meaningful connections.
      Tell us more about your creative process for the short documentary film?
      For this project, my approach leaned into a documentary style with a particular eye on scale, juxtaposing the intimacy of Ann Eileen’s family life with the epic, remote and expansive landscape around her.
      I wanted to find moments of genuine, emotional connection within a story of isolation while keeping the tone soulful rather than sugary.
      The cinematography was designed to feel authentic and beautiful, highlighting both the uniqueness of the setting and the realism of the experience. The story’s authenticity is key to connecting with the audience. Inauthenticity breaks that bond.
      How do you stay connected with your family when you are divided by distance?
      Staying connected with my family while away has always been important to me. I use video calls, voice notes and sometimes even analogue ways, such as leaving notes. Whilst technology offers us ways to communicate, leaving notes is a very personal way of sharing emotional connection.
      I’m fortunate to be a parent, and if I were to make a song using the Radio Optimism platform, I’d make one for my four-year-old son. He is obsessed with the saxophone and discovering language, so this would be a fun way to capture this precious moment of his childhood.

      What do you want audiences to feel when they watch the Radio Optimism documentary film?
      I hope the authenticity of the film resonates with people. Ann Eileen’s life may be unique, but the emotions and relationships at the heart of it are something we all recognize.
      I’d love for the film to encourage people to keep communicating and strengthen their relationships, especially in a world where it’s easy to drift apart.
      Sometimes, we need a little nudge to make a phone call or create something for someone we care about—I want this film to feel like that nudge.
      I also want the audience to see the joy and emotional power of creating a personalized song, even if it’s about something silly and every day like embarrassing knitwear.
      What are your reflections on the production and what does “Life’s Good” mean to you?
      The whole process was incredibly satisfying because it felt genuine, collaborative and driven by a shared purpose to put something meaningful into the world.
      I feel the film captured the kind of optimism and authenticity we hoped to share with audiences.
      To me, “Life’s Good” means having purpose, hope and shared experiences. I feel fortunate that my work allows me to support others and tell stories that matter.
      Watch the film
      link hidden, please login to view and stay tuned for the next interview, where we continue to explore the inspiring stories behind the Radio Optimism campaign. # # #

    • By News Reporter
      Company Builds Sustainable Growth by Empowering Local Talent and
      Advancing Technical Excellence in HVAC

      SEOUL, May 27, 2025 — LG Electronics (LG) is strengthening the competitiveness of its heating, ventilation and air conditioning (HVAC) business by expanding its global training infrastructure. Through its growing network of LG HVAC Academies, the company is establishing new facilities and upgrading existing ones in key markets including Thailand, China, Indonesia and France – each offering specialized training programs designed to meet the specific needs of local professionals and industries.
      In January 2025, LG officially opened a new LG HVAC Academy in Bangkok, Thailand. Relocated from the Thonburi Service Center to the Sathon business district, the upgraded facility is certified by Thailand’s Department of Skill Development and can train up to 1,700 HVAC professionals annually. Its comprehensive curriculum covers a range of areas including heating and cooling system design, installation, maintenance, troubleshooting and safety control. Graduates who pass final assessments receive nationally recognized technical certifications.
      In March, LG launched its second HVAC Academy in China, adding a new facility in Shenzhen to complement the existing Tianjin location, which reopened in 2023. Situated in one of China’s key innovation and industrial hubs, the Shenzhen academy features lecture halls, a product showroom and a Smart Home zone. The site will play a pivotal role in promoting LG’s strategic HVAC offerings and deepening customer engagement in the Chinese market.
      Also in March, LG reopened its newly relocated and expanded HVAC Academy in Jakarta, Indonesia. Now located in the southern part of the city, the two-floor facility includes lecture and practice rooms on the first floor, and a product showroom on the second floor showcasing HVAC solutions for residential, commercial and hospitality applications. The third floor houses Hi-M Solutek, LG’s training partner specializing in maintenance education. This practical, hands-on environment helps local dealers and partners enhance their technical capabilities and service excellence.
      In Europe, LG commenced operations at its new HVAC Academy in Lyon, France, in mid-May 2025. As LG’s second training center in France – following the first academy in Paris – the Lyon facility offers hands-on training zones and a dedicated product showroom. An adjacent LG office will collaborate closely with the academy to support the company’s regional business development.
      LG’s HVAC Academies are vital hubs for technical training and business support, playing a key role in the company’s global B2B strategy. By the end of 2025, LG aims to operate 70 academies worldwide, collectively training approximately 37,000 HVAC professionals each year.
      “Our global education infrastructure is designed to foster mutual growth, supporting local talent to be their best while strengthening LG’s leadership in the global HVAC market,” said James Lee, president of the LG ES Company.
      # # #

      link hidden, please login to view
    • By akhil7j
      I did a refresh of my LG TV 3 days ago. Sold the old LG 47" 3D LED TV and bought new 55" LG Super UltraHD TV with WebOS. I believe, the biggest con of this new TV is WebOS. Its totally frustrating. Sorry for WebOS fans.
      It isn't that smart and functional they way it looks. The problem I having since 3 days and being a network engineer, I am unable to solve a network issue myself which is even more frustrating for me.
      Ok, let me explain the issue. The TV when installed was connected to LAN cable to my router which has direct internet connection. The TV works and none of the apps were working. Basically TV wasn't able to connect to internet via apps. If i open web browser, it was working fine with all webpages showing correctly.
      I'll skip the part of contacting LG support which was useless. All troubleshooting steps like resetting, formatting, changing time zone, location, region was done but no luck. Finally I connected the TV via mobile hotspot and it just worked which gave me the clue that some ports are being blocked by my ISP or router.
      My internet setup is this way. Internet cable from ISP -> ISP Modem (can do NAT and work as router) - WiFi Router (NAT, DHCP, etc) -> all LAN clients. I put my LG TV in DMZ, opened all ports, etc but no luck. Then I converted my ISP modem as router and connected the LG TV directly to it and it started working..!!!
      My WiFi Router is TP-Link Archer C7 and I was using stock firmware. Thought it was creating issues and I installed DD-WRT, Open-WRT but no luck at all. The apps which were installed in TV when TV was connected directly to modem are still working fine. Youtube, Plex, Netflix, etc all are working but when I open LG Content Store, it just refuses to load.
      I am not sure what wrong my TP-Link router is doing. There is something wrong with the LG TV content store. If it requires to open ports, then I would like to know which ones.
      Sorry for the long port, may be my frustration of 3 days with no luck.!!
       

×
×
  • Create New...