Quantcast
Jump to content

Recommended Posts

Posted

Hello!

My parents' LG webOS TV had this issue where their Magic Remote has gone insane and every button thinks it is the mute button.

I have tried changing the batteries to brand new ones, letting it fully "de-charge" for 10 minutes, de-pairing it, etc. accordingly to the troubleshooting guide. Not even the power button blinks as it should. Oddly enough, the motion cursor works fine.

I have attached a video to show how it looks.

Any suggestions to fix this?

Posted

Try physically turning off the TV by pulling the power cord to the TV, wait a few minutes, then plug it back in and start the TV again.

 

If this fixes the problem initially with the remote control, then go to Settings / Picture / Energy Saving and make sure this is turned OFF.

 

I had similar problems with my remote control which would bog down and become unresponsive, until I changed this setting.  

Posted
22 minutes ago, Noel Walker said:

Try physically turning off the TV by pulling the power cord to the TV, wait a few minutes, then plug it back in and start the TV again.

 

If this fixes the problem initially with the remote control, then go to Settings / Picture / Energy Saving and make sure this is turned OFF.

 

I had similar problems with my remote control which would bog down and become unresponsive, until I changed this setting.  

Hey! Thank you for the response.

I unplugged the TV for 10 minutes and after plugging it back I couldn't turn it on with the Magic Remote, had to do it with an external remote. The behavior of the Magic Remote is still the same as the video I posted above. Issue still goes on. 😞

Posted (edited)

First, I would check for any stuck buttons on the remote itself, and look for any evidence of anything spilled on it, or in it, and check if anything feels sticky in between or near any of the buttons. If there IS anything sticky etc, (or if any of the keys stay down) remove the batteries, and use a mild solvent like Isopropyl Alcohol around and between the buttons (cotton buds can be used for this), until they feel better/free-er. Check the operation of EACH button to ensure none feels as if it is sticky or staying depressed, repeat the solvent if yes.  Allow to dry in the open for 30 minutes, re-check the feel of the keys, if OK, put the batteries back in and try it again.

Edited by td47
clarification
Posted
6 hours ago, td47 said:

First, I would check for any stuck buttons on the remote itself, and look for any evidence of anything spilled on it, or in it, and check if anything feels sticky in between or near any of the buttons. If there IS anything sticky etc, (or if any of the keys stay down) remove the batteries, and use a mild solvent like Isopropyl Alcohol around and between the buttons (cotton buds can be used for this), until they feel better/free-er. Check the operation of EACH button to ensure none feels as if it is sticky or staying depressed, repeat the solvent if yes.  Allow to dry in the open for 30 minutes, re-check the feel of the keys, if OK, put the batteries back in and try it again.

Hey, thanks for the reply!

I just went to the controller and tested every single button. Each one feels exactly the same, they all make the same "click" noise and none of them feel jammed or sticky. So I don't know...

Posted (edited)

OK, you have eliminated the keys (maybe), so the keys use Infra-Red, the "blob" pointer uses BlueTooth. It might be just "broken" electronics in the remote, so needs a replacement.

Interference IS a possibility, but rare, so check if yous folks use any Infra-Red "remote extender" devices for any other stuff (hifi, amps, dvd-players, set-top-box etc). Check if any OTHER remotes are near the TV (say stuck down a sofa with a button continually pressed). BLUETOOTH - check if there is a device (bluetooth speakers, notebook/laptop book reader) that might have a dodgy set-up. Turn them off if you can, or remove them to another room, and retest.  My gut-feel is that the remote is just electronically faulty inside though.

Edited by td47
typo
Posted (edited)

Hi, I forgot to ask an obvious question: has there been any evidence of leaking batteries left in the remote? It is a common occurrence, and if run-down batteries are left in any device like this, the leaking chemicals can play havoc with the printed circuit tracks and components inside them. They are often alkaline, and can cause bad corrosion that can lead to partial shorts (low resistance paths) for signals to go to the wrong place, and can seep into the press-button contacts too. Look out for what looks like a "green rust"  around the battery contacts in the remote (if you can see any of the circuit tracks, check those too). Bad corrosion often leaves things like remotes, calculators, toys etc. irreparable, but if you have caught it quickly enough, you MIGHT be able to salvage it, IF you know how to take the case apart (defeating the snap-in latches of the two halves can be a pain), AND you know about removing corrosion from PCB tracks and components. You might get lucky if it is only the button contact pads gone bad, try wiping with Isopropyl Alcohol and cotton-buds.

Edited by td47
Typo

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By leader6234
      Hey guys !!!
      I have a UHD UJ634v  LG webos Tv  that lately an error message pops on the screen staying : Tv signal has been lost due to the satellite LNB short.Check LNB connection"
      This is really getting on my nerves because I can't get any signal even after resetting the TV or even updating to the last  software version.
      I check my cable line and fixed every possible problem. The error message keeps showing up even after disconnecting cable line from the back of TV just as if a short circuit or something has happened inside the Tv.
      Do you think that'd be software or hardware failure or something else??? How to fix it?
      Please help me out with this cuz all my lovely satellite TV channels are gone 😐
      Here is the actual error message on the right top o the screen 
      Thanks in advance !!!
    • By delos
      Hey everyone,
      I'm new here, so first of all, hello I'm delos.
      I own two LG OLED55G19 TVs, one at home and one elsewhere. At home, I have a QNAP NAS (TS451) with DLNA functionality. Accessing it at home works great.
      The "Home" and "External" networks are connected via VPN. Thus, both networks have different network addresses.
      Now I want to access the home network from the external network with the LG via VPN in order to integrate the DLNA server. The LG doesn't "see" the external server because it's not in the same network. However, I wonder why you can't just enter the IP address of the server in the LG.
      Does anyone have a solution?
       
      Many greetings
      delos
    • By tarakdave
      I have noted that TV WebOS is very slow and when you start TV it taking long time to go to any menu.
       
      Is there any way to make it fast ? 
      Is there any way that it will update program guide quickly ?
      Is it possble to change Change font size ?
      Does magic remote cofigurable ? Is it possible to change remote scroll wheel to sound insted of changing channel ?
      If you connect to any HDMI device it taking long time to switch back to normal TV mode some time it requied to switch off an switch on. 
      This is dumb OS. I should have check before buying it. Please any one has answer to make it fast ?
      Is it is possible to change OS if I dont want to use WebOS ? 
      New buyer please check before you jump to WebOS 
    • By Cody LUEN
      Hi!
      Is there anyone experiencing the failure to connect your desktop PC using the Google Chrome remote desktop application in the webOS? This just happened after I installed a recent webOS update.
      Are the any solutions? Thanks.
       
      Version: 23.20.36

       
    • Solution For That Pollution
    • By Nick Payne
      On our LG G1 OLED, when watching a program on Binge, the Binge app restarts itself every 20 minutes or so with a message about needing to restart to free up memory. Power-cycling the TV doesn't fix the problem, nor does running the "Memory Optimiser" function from system settings. None of the other streaming service apps we have on the TV have this problem - Prime Video, Stan, Netflix, Disney+, Britbox, ABC iView, SBS On Demand, Youtube. Those are the only other apps installed on the TV. I've checked the LG WebOS version and checked for app updates, and everything is latest version.
      If I run the Binge Android app on my Chromecast with Google TV, it works without any problems when streaming the same programs.
  • Similar Tagged Content

×
×
  • Create New...