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Neversaydie

Invalid Service

Asked by Neversaydie

Question

Neversaydie    0

Neversaydie
Posted

I  have just bought an LG Smart Tv and have tuned it in via freeview and the guide shows that i have all the channels installed. However I am a Racing tv subscriber and the guide shows channel 261 as installed but when i try to access it I get a message saying 'Invalid Service' with an animation and a blank screen. I had no issues with my previous tv so am a little baffled by the fact that i cant receive racing tv on my brand new LG tv. Is this a compatibility problem or is that i need a flash player installed to stream racing tv. Can someone please offer a reason and a solution for this as it is driving me batty.

 

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Tinks    1

Tinks
Posted

Hmm same problem here with the UM7400.

Apparantly it is because your ariel signal is far too strong and this will cause interference with the tv, therefore stopping some services/channels/HD channels. LG tv's need between 70-85 signal strength. 

I was also told it was freeview at fault. 

However, my older LG tv (last year's model) runs absolutely fine on vision tv, planet knowledge, channel 261 etc. 

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Neversaydie    0

Neversaydie
Posted

Thank you Tinks for your reply and advice. I'm going to try and reduce my signal to your suggested level and have ordered a RF Inline Attenuator to do this. I will try this when I receive it and hope that it resolves my issue. Thanks again for the info.

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Tinks    1

Tinks
Posted
11 hours ago, Neversaydie said:

Thank you Tinks for your reply and advice. I'm going to try and reduce my signal to your suggested level and have ordered a RF Inline Attenuator to do this. I will try this when I receive it and hope that it resolves my issue. Thanks again for the info.

No problem. I went out and bought a variable attenuator today but sadly forgot the correct connectors to go with it so will have to sort it another day.  I hope it works for you.  Best of luck. 

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Tinks    1

Tinks
Posted
On 11/16/2019 at 1:32 PM, Neversaydie said:

Thank you Tinks for your reply and advice. I'm going to try and reduce my signal to your suggested level and have ordered a RF Inline Attenuator to do this. I will try this when I receive it and hope that it resolves my issue. Thanks again for the info.

Sorry to be the bringer of bad news but attenuating did not work. The ariel engineer came round and even replaced the ariel AGAIN due to this issue (this was advised by LG customer service if attenuating failed) and guess what...it still did not work. So I am now another £65 down. 

He noticed it was ALL the interactive hybrid channels on UHF 25 that had invalid service.  All non interactive channels on UHF 25 work perfectly fine. 

My older LG has NO issues at all. The engineer even took the tv downstairs and hooked it up to old lg tv cables/ariel/internet...still same issue. 

Reset router, reset Tv. He noted that the TV is not updating to new SW version 04.70.20 but is stuck on 04.70.03. 

I also contacted freeview and planet knowledge and it's not their end. 

This crap TV has cost me a lot of unnecessary money in trying to rectify a fault that is obviously LGs end. 

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Neversaydie    0

Neversaydie
Posted

Hi Tinks,

Really sorry to hear that attenuating didn't work. I'm still waiting for my attenuator to arrive but will let you know if it works with me. Not holding my breath though.  I totally agree with you that it's an LG issue but they don't seem to be able to offer any help or resolution to the problem. I think it's all rather disappointing that you can go and purchase what you consider to be an upgrade in your tv experience only to find that what you have actually done is downgrade. Bit peed off with the whole situation. 

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Tinks    1

Tinks
Posted

Apologies if it doesn't work for you either but I was just passing on LG customer services recommendation and 'expertise.

Sadly it failed for me but I hope you have more luck. Can I ask what model you have? And thanks, it would be good to hear if attenuating worked for you or not. 

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Neversaydie    0

Neversaydie
Posted

Hi Tinks. We can only try attenuators, if it works great, if not.nothing lost .I have the  LG 49UM7390PLC model. I have wrote an email to the LG help & support team asking them to investigate further and telling them how disappointed I am in their product. I can't believe that in this day and age they can't rectify this simple issue. I thought I was buying a brand new super dupa upgraded TV and all I've got is a disappointing downgrade.

Speak again when I've tried the attenuator.

 

Regards 

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Tinks    1

Tinks
Posted

I think it's either an issue with the UM models or the WEBOS 4.5. My old set is WEBOS 3.5 and runs the hybrid channels perfectly. 

I have returned and replaced my defective set for UM7000PLA....another defective set and very bad on the eyes. This model still does not have the capability to access the hybrid freeview channels on uhf25.

So yet another return tomorrow. Good luck with them investigating. They informed me they would only programme a new update if they had more complaints! In fact, I don't even think LG staff even knew what I was talking about as they referred me to freeview play and that was a tech engineer who just happened to be in the room at the time! Good luck...I think we need it. 

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