Quantcast
Jump to content

  • Join Today, It's Simple and FREE!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 0

Question

I  have just bought an LG Smart Tv and have tuned it in via freeview and the guide shows that i have all the channels installed. However I am a Racing tv subscriber and the guide shows channel 261 as installed but when i try to access it I get a message saying 'Invalid Service' with an animation and a blank screen. I had no issues with my previous tv so am a little baffled by the fact that i cant receive racing tv on my brand new LG tv. Is this a compatibility problem or is that i need a flash player installed to stream racing tv. Can someone please offer a reason and a solution for this as it is driving me batty.

 

Share this post


Link to post
Share on other sites

8 answers to this question

Recommended Posts

  • 0

Hmm same problem here with the UM7400.

Apparantly it is because your ariel signal is far too strong and this will cause interference with the tv, therefore stopping some services/channels/HD channels. LG tv's need between 70-85 signal strength. 

I was also told it was freeview at fault. 

However, my older LG tv (last year's model) runs absolutely fine on vision tv, planet knowledge, channel 261 etc. 

  • Like 1

Share this post


Link to post
Share on other sites


  • 0

Thank you Tinks for your reply and advice. I'm going to try and reduce my signal to your suggested level and have ordered a RF Inline Attenuator to do this. I will try this when I receive it and hope that it resolves my issue. Thanks again for the info.

Share this post


Link to post
Share on other sites
  • 0
11 hours ago, Neversaydie said:

Thank you Tinks for your reply and advice. I'm going to try and reduce my signal to your suggested level and have ordered a RF Inline Attenuator to do this. I will try this when I receive it and hope that it resolves my issue. Thanks again for the info.

No problem. I went out and bought a variable attenuator today but sadly forgot the correct connectors to go with it so will have to sort it another day.  I hope it works for you.  Best of luck. 

Share this post


Link to post
Share on other sites
  • 0
On 11/16/2019 at 1:32 PM, Neversaydie said:

Thank you Tinks for your reply and advice. I'm going to try and reduce my signal to your suggested level and have ordered a RF Inline Attenuator to do this. I will try this when I receive it and hope that it resolves my issue. Thanks again for the info.

Sorry to be the bringer of bad news but attenuating did not work. The ariel engineer came round and even replaced the ariel AGAIN due to this issue (this was advised by LG customer service if attenuating failed) and guess what...it still did not work. So I am now another £65 down. 

He noticed it was ALL the interactive hybrid channels on UHF 25 that had invalid service.  All non interactive channels on UHF 25 work perfectly fine. 

My older LG has NO issues at all. The engineer even took the tv downstairs and hooked it up to old lg tv cables/ariel/internet...still same issue. 

Reset router, reset Tv. He noted that the TV is not updating to new SW version 04.70.20 but is stuck on 04.70.03. 

I also contacted freeview and planet knowledge and it's not their end. 

This crap TV has cost me a lot of unnecessary money in trying to rectify a fault that is obviously LGs end. 

Share this post


Link to post
Share on other sites
  • 0

Hi Tinks,

Really sorry to hear that attenuating didn't work. I'm still waiting for my attenuator to arrive but will let you know if it works with me. Not holding my breath though.  I totally agree with you that it's an LG issue but they don't seem to be able to offer any help or resolution to the problem. I think it's all rather disappointing that you can go and purchase what you consider to be an upgrade in your tv experience only to find that what you have actually done is downgrade. Bit peed off with the whole situation. 

Share this post


Link to post
Share on other sites


  • 0

Apologies if it doesn't work for you either but I was just passing on LG customer services recommendation and 'expertise.

Sadly it failed for me but I hope you have more luck. Can I ask what model you have? And thanks, it would be good to hear if attenuating worked for you or not. 

Share this post


Link to post
Share on other sites
  • 0

Hi Tinks. We can only try attenuators, if it works great, if not.nothing lost .I have the  LG 49UM7390PLC model. I have wrote an email to the LG help & support team asking them to investigate further and telling them how disappointed I am in their product. I can't believe that in this day and age they can't rectify this simple issue. I thought I was buying a brand new super dupa upgraded TV and all I've got is a disappointing downgrade.

Speak again when I've tried the attenuator.

 

Regards 

Share this post


Link to post
Share on other sites
  • 0

I think it's either an issue with the UM models or the WEBOS 4.5. My old set is WEBOS 3.5 and runs the hybrid channels perfectly. 

I have returned and replaced my defective set for UM7000PLA....another defective set and very bad on the eyes. This model still does not have the capability to access the hybrid freeview channels on uhf25.

So yet another return tomorrow. Good luck with them investigating. They informed me they would only programme a new update if they had more complaints! In fact, I don't even think LG staff even knew what I was talking about as they referred me to freeview play and that was a tech engineer who just happened to be in the room at the time! Good luck...I think we need it. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Topics

  • Similar Tagged Content

    • By Anthony Place
      I have a strange problem with freeview play and Iplayer on my 55 E6 I need help first is this the correct place to post 
      The problem started about 2 months ago 
      If i select a BBC program from the past by scrolling through the freeview guide Iplayer starts as usual But when it starts playing there is no picture or sound if subtitles are on you can see the the subtitles going by but no sound of picture.

      if i start iplayer using the app UI to watch the same program it works fine 
      all other catch up works through the freeview guide 
      If i am watching a bbc program and press green to restart the program it works ok also
      I have contacted Freeview they told me to contact BBC 
      I have contacted bbc iplayer help they told me to contact LG 

      I contacted John Lewis they sent an engineer he said he would report the issue to LG 
      I am told LG said they did not see it as a problem and would do nothing 
      I spoke to John Lewis again and was told LG tvs do not support Iplayer any more 

      I also have a 55uh850v that I use in my cinema as a 3d monitor this tv is olso webos3 this tv has exactly the same problem 
      I also have a 49UH610v this works perfectly 
      I also have a OLED55B7V this has the freeview guide disappearing problem that is well documented in "LG TV Freeview Play" forum but when its working the Iplayer works ok
      I have 70mg fibre broad band and the tvs are on wired ethernet 

      I do not know what to do next
    • By Phil D
      I've seen some old posts (over a year) via a google search about the issue I'm having which seemed to be a bug then and apparently still is.
      I have an OLED55B7V with the latest LG Firmware available according to the Update section on my TV which is 04.70.95.
      My issue is that occasionally when I turn on the TV from Standby via the remote, the Freeview channels are no longer tuned and I am required to retune them. I don't experience any issues tuning them and they will stay tuned sometimes for a couple of days.
      There doesn't seem to be anyway of reporting the bug. Is anyone else experiencing this issue or know of a way that I can resolve it?
    • By manus34
      I have a new lg 55uj634v tv and have an annoying issue.I live close to the border of Northern Ireland and the Republic of Ireland
      When I tune in my DTV,I get about 47 odd channels showing up on auto search,but when I go to watch them,The non Irish Channels all show up with Invalid Service with a little animation,so basically all the freeview Channels seem scrambled or something.
      Does anyone know what Invalid Service means or how I could get around this


×
×
  • Create New...