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SSM

New LG TV home menu lag and app restarts

Question

TV MODEL: LG 43UJ635V

DATE OF PURCHASE: 21/11/2017 (4 days ago from post date)

RETAILER: ARGOS UK

WEBOS VERSION: Can't check right now but after I got the TV I updated straightaway to 4.7.XX

INTERNET SPEED: 75Mbps Down / 20 Mbps Up

Hello, I've recently purchased the LG 43UJ635V, as soon as I turned it on and went through first time setup I noticed there was a bit of lag in the animation when I pressed the home button (the moment all the tiles 'bounce' up), however whenever I get off that menu the animation is smooth and everything else is fine. This always happens, I have tried resetting the TV to its initial state and nothing has changed. - Just wondering if anyone else has had that issue?

At one point I changed some of the image quality settings and the whole OS just started lagging making it difficult to navigate so I had to reset the TV  for the 3rd time.

Also, occasionally when using apps such as YouTube or the web browser the app will restart with a notification in the top right saying the restart was to clear some memory. Although this isn't too common, I've seen other posts from months ago about people having a similar issue but the apps constantly restart.

I close all recent apps which doesn't change the lag on the home menu but I haven't seen the restart notification in a while which seems like a good sign but I also have been using the internet browser much.

With all the negative experiences I've read about, (related to the memory and general lag) I'm not sure whether I should return the TV or not.

Thank you.

TL;DR: Lag when pressing the home button and all icons appear but no lag when returning to the current app, occasional app restarts due to a low amount of memory.

 

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3 answers to this question

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Yes the home menu does lag the first time you press the button, much the same way that Microsoft Office takes a long time to start the first time but subsequently opens faster during the same session.  The home menu, like MS Office, has to be started and loaded in to memory on its initial start up hence the lag, in the case of the LG webOS start menu (on my TV at least) it is may be around a second, how about on yours?  

Apps restarting/freezing/crashing is an issue, but as I have posted elsewhere this is not an issue that is only specific to LG & webOS, the apps are on the whole written by third parties so LG may not be at fault.  If you are getting constant problems then contact LG using the link elsewhere on this site, I have found their response time fairly good.   Make sure you give them all the details of your unit which will aid them in their response.

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Thanks for the reply. I understand what you mean with how the home button would lag but mine does it everytime it's pressed as in, I've never seen a smooth animation from it and just wanted to be cautious seeing how a lot of problems related webOS involving lag have occured in the past.

I'll be sure to contact LG if any more problems arise.

Have a good day.

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Just got off the phone to lg support. I was told the web browser shuts down when attempting to stream video ON PURPOSE! Furthermore, once you stream anything from the internet, the cache fills up, does not clear, and prevents the installed apps from functioning properly.  I was told that the OS is a web browser NOT a web streaming service and if they allow customers access to stream video they will be in breach of their contractual agreement to the companies who have apps on the TV. This clearly doesn't happen on tablets or phones, so their logic for creating a sub par product is utter bollocks. I specifically asked the salesman if I could stream video from the internet and was told absolutely yes. When I pointed this out to Lg customer service they re-iterated that a web browser does not confer the ability to stream video. This is misleading the customer, and effectively censoring and filtering internet content.  This must stop! 

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