This app will now restart to free up more memory

[ironmonkey]

Just bought an LGLED-65UJ630 65INCH TV. Right away I started to get the message "This app will now restart to free up more memory". After searching the internet and forums, I now understand that this problem is huge, it has been going on for years now and it is right across many models of LG TV's.

I have tried everything to fix this problem. It has the latest firmware. I did the factory reset and that lasted 4 hours before I got the message back. I turn off the TV and leave it for 10 minutes, maybe one hour later I get the message. I delete browsing history, maybe 10 minutes and I get the message..... you get the message.

As I understand it, the problem is that LG TV's don't have enough internal memory, but they have shipped a ton of their "smart" TV's with this problem.

My question is, has anybody heard anything from anybody, anywhere about a solution to this problem. I really want to keep this TV, but it is not fit for purpose in this state.     

[ironmonkey]

On 2/16/2018 at 6:03 PM, Martlea said:

Had the same problem, LG support were useless only advising TV's are not like smart phones so customers who purchased them thinking the smart TV features would actually work were mistaken so there!

Anyway after trying all the 'fixes' people suggested such as turning off Quick Start and other 'features' and finding this made no difference I saw another solution a member found. This member like me had both Ethernet and WiFi connections enabled and by turning off the WiFi everywhere it is enabled this fixed the YouTube restarting error. I tried this and it has worked for me as well, no more annoying YouTube restarting errors - so far!

Now if I can just get this pile of doo doo TV to stop reformatting my recording hard drive I might have an OK set.

Sorry for the late reply. Its great that you seem to have a positive result. I tried pretty much anything and everything, including the tips that you talk about, but for me, there was no difference. I would be interested in knowing if you still dont get the error message after a few months.

[Jerry Butler]

53 minutes ago, ironmonkey said:

I have had my TV going through an Ethernet cable for my internet from day one and i have had these problems from the start. I have even changed the Ethernet cable on advice from LG (at my cost) and nothing changed. I have 300 Mbps download speed so i am quite sure its not the internet that is the problem. There have been quite a few times where i have messed about with the TV and changed the settings and deleted everything, turned off all the settings in the setup, deleted all the apps and i got a little more delay in the time i got the error message, then it was back again. I hope that you are correct and your TV is working better for you. 

It is, in fact, working better as i have had no issues since i plugged my ethernet in.

[ironmonkey]

22 hours ago, Jerry Butler said:

It is, in fact, working better as i have had no issues since i plugged my ethernet in.

Thats great news that you are not having issues. So you say that you had the error message and then you plugged in your ethernet cable and that was it, no more errors? 

You were using Wifi before and you did not need to change any other settings, or turn the TV off to delete the cookies and free up the cache. Because like i daid before i have been using an ethernat cable from day one and i did not fix anything, so this just makes me think that my TV, and everybody else's TV has a manufacturing fault, if it can be fixed with just an ethernat cable.

Anyway thanks for the update, its good that you seem to have fixed your problem.

 

[Jerry Butler]

57 minutes ago, ironmonkey said:

So you say that you had the error message and then you plugged in your ethernet cable and that was it, no more errors? 

Correct. I was thinking about the "deaf wifi" idea and I thought I would try ethernet rather than use wifi. One other thing, make sure you turn on the ethernet connection in the settings so the tv will recognize your connection. (Disclaimer: I can't promise the same result for everyone but it's worth a shot).

[ironmonkey]

On 8/31/2020 at 12:03 PM, Jerry Butler said:

Correct. I was thinking about the "deaf wifi" idea and I thought I would try ethernet rather than use wifi. One other thing, make sure you turn on the ethernet connection in the settings so the tv will recognize your connection. (Disclaimer: I can't promise the same result for everyone but it's worth a shot).

Thats actually confused me even more Jerry haha. I have always had my TV set up with Ethernet and never with the Wifi. I did see another post where they were sugesting that you need to turn of the option for Wifi in the TV settings, so that both options are not checked, but i have covered that also and i still have the error message.

At the moment i dont really use the internet option for the TV, because it is rubbish, when i do use it, i am forced to use an app, because LG seem to be cutting back on their support for anything that is not app based. Now i use an Andriod TV box and i stream through that, i can pretty much pick and choose what i want and download anything i want, its also got 16Gigs of memory istead of the 500 megabytes the TV has, when i use the Android box, i never get the message.

Anyway thanks for the heads up, i am honestly happy that you have a solution for your problem.

 

 

[[email protected]]

I have the same "Memory" problems, I run of Ethernet because the wifi is blanked out, I emptied the cashe  and set for Private viewing, that seemed to work for a while but back to the same, having to switch off the app for the memory, also get the Network cable not connected, Network cable connected, that no one seems to have got fixed either!

I have come to the conclusion LG are just crap!  This is my second LG tv , the one I had a few years ago was lcd, it had a good picture, but took 20 minuets to start, 13 months after buying! The sound was crap, I had new speakers and a new motherboard fitted, I stopped at £220 and binned it, looks like this piece of junk will go the same way, expensive lesson, So NOT buy LG! 

[ironmonkey]

12 hours ago, [email protected] said:

I have the same "Memory" problems, I run of Ethernet because the wifi is blanked out, I emptied the cashe  and set for Private viewing, that seemed to work for a while but back to the same, having to switch off the app for the memory, also get the Network cable not connected, Network cable connected, that no one seems to have got fixed either!

I have come to the conclusion LG are just crap!  This is my second LG tv , the one I had a few years ago was lcd, it had a good picture, but took 20 minuets to start, 13 months after buying! The sound was crap, I had new speakers and a new motherboard fitted, I stopped at £220 and binned it, looks like this piece of junk will go the same way, expensive lesson, So NOT buy LG! 

Yes its crazy really. When i bought this TV, i did quite a bit of research and really asked a lot of people in quite a few different shops about "Smart TV's" and the shop staff in pretty much ever shop really pushed this LG TV. Looking back that should have sounded alarm bells.

As i have discussed here with other people, i have had my TV running the internet through an Ethernet cable from day one, i have never use the Wifi for the internet, so its very confusing when i hear other people say that using an Ethernet cable fixed this problem for them, because it certainly has not fixed my problem. I have talked to quite a few people and even had some "LG qualified" technicians out to look at the TV. They just parrot the same BS, "they have never seen this problem before" or "close the TV down every 20 minutes to delete the cache" "uninstall the apps" "reset to factory default" "stand in a corner on your head with your arse painted blue"...... actually that lasy one i have not tried, but who knows?

Too be honest this is only one of the many problems that i have with this TV. I am also starting to get randem shut downs and restarts, somtimes the screen with go black and i can hear the program in the backround, but not see the picture, when this happens i can not use any of the buttons on the "magic" remote. Pages not loading because of not enough memory, The TV not starting properly because it tells me that i am not signed in ect ect

LG are rubbish, not only are their product rubbish, but their customer service is the worst, they seriously dont give a toss what they sell to you and after they have your money... well we all know what happens then.

[martinr36]

I was having this problem on a newly purchased 32LM63 & following advice in here stuck an ethernet cable in to and my sky Q box and all now seems good.

I was having  this problem when using Prime Video

[[email protected]]

I have used cat6 for a long time still didn't work 

I have now binned the lg and bought a new Sony vowed never buy a lg product again 

[ironmonkey]

7 hours ago, martinr36 said:

I was having this problem on a newly purchased 32LM63 & following advice in here stuck an ethernet cable in to and my sky Q box and all now seems good.

I was having  this problem when using Prime Video

Thats good news. I think that some people have better results with the same methods than others. I also think that these better results seem to work when bypassing the Ethernet cable directly into TV. Through a Set top TV box, or some other media device and then into the TV seems to work best, because the LG simply can not handle a direct input.

Its a shame that people who buy this brand of TV then have to go and also buy another media product, just to get this product to do what they say it can do.

 

[ironmonkey]

4 hours ago, [email protected] said:

I have used cat6 for a long time still didn't work 

I have now binned the lg and bought a new Sony vowed never buy a lg product again 

Yes LG are about the worst. I am on the same page as you, i will also never buy another LG product. Just wait until they impliment their system into driverless cars.......

[vladtheodor]

Swap partition?

Ramdisk ?

Overlay File System? 

Virtual RAM on a memory-stick or SD-card? 

43um7100plb

[ironmonkey]

14 hours ago, vladtheodor said:

Swap partition?

Ramdisk ?

Overlay File System? 

Virtual RAM on a memory-stick or SD-card? 

43um7100plb

I have tried to use a USB stick as an external memory for my "Smart" TV. No luck at all with that, this "Smart" TV is not smart enough to do that.

I dont see any option to swap partition either, so thats also out of the question.

Upgrading the memory by installing another Ramdisk is also something that is far beyond what LG "Smart" TV's can do (My $200 mobile phone is better and faster than my $2,000 TV).  

The only solution i have found is to add an external TV (Android) box and bypass the disgracefully inept LG TV.

[[email protected]]

On 10/12/2020 at 8:59 AM, ironmonkey said:

I have tried to use a USB stick as an external memory for my "Smart" TV. No luck at all with that, this "Smart" TV is not smart enough to do that.

I dont see any option to swap partition either, so thats also out of the question.

Upgrading the memory by installing another Ramdisk is also something that is far beyond what LG "Smart" TV's can do (My $200 mobile phone is better and faster than my $2,000 TV).  

The only solution i have found is to add an external TV (Android) box and bypass the disgracefully inept LG TV.

The thing is this even happens with the sky box? So the tv is basically a monitor and this still happens

[[email protected]]

I have dumped the lg although problems with the new Bravia smòthing and fast movement blurring 

But the memory problem on the lg, I even got this when I was using the sky box, meaning the tv was actually just a monitor?

So many New TVs seem to have problems shouldn't need to pay £2k to get a half decent tv.

[ironmonkey]

On 12/5/2020 at 10:51 PM, [email protected] said:

I have dumped the lg although problems with the new Bravia smòthing and fast movement blurring 

But the memory problem on the lg, I even got this when I was using the sky box, meaning the tv was actually just a monitor?

So many New TVs seem to have problems shouldn't need to pay £2k to get a half decent tv.

I totally agree with you, these products are not fit for purpose. Its amazing how these companies get away with selling a product that only does about 20% of what they claim the product can do. 

I am old enough to remember when you bought a product, you actually got what you paid for, no BS and no controlled obsolescence.

How is controlled obsolescence even allowed? That's consumerism for you.

I purchased my TV through a shop that claimed that they were LG dealers. They really hyped this TV up and i asked them several times about its streaming abilities "can it stream movies, can it stream through paid subscription apps, what about YouTube ?" Every one of these LG dealers swore that this TV can do that and a lot more..... Basically they are either all stupid idiots who don't know a thing about their products, or they are a bunch of liars , who get paid by LG to scam their customers.

[John Stevenson]

This happened to me 20 minutes into the first thing I tried to play with a brand-new LG telly, bought for me as a Christmas present by my partner. Subsequent attempts to use it were characterised by constant buffering. It's going back and being replaced by a Samsung.

[ironmonkey]

On 1/1/2021 at 3:14 AM, John Stevenson said:

This happened to me 20 minutes into the first thing I tried to play with a brand-new LG telly, bought for me as a Christmas present by my partner. Subsequent attempts to use it were characterised by constant buffering. It's going back and being replaced by a Samsung.

Really sorry to hear about that, especially when it was a Christmas gift.

Honestly you are doing the right thing, i was really unlucky when i bought my LG brick. I had a problem with the shop that i bought it from and they would not refund, so if you can get your money back, you should do that and buy an Android TV instead.  

[Avi]

have the same memory issue for a long time now (years), it is crazy that LG did not sort out how to repair this until now.

i beleive i found a work around, so when the app is trying to connect (when you retry and clear the memory issue message), open the accesability menu under the home button, this apparently initializes the app, this is the only way i can bypass this issue.

 

hope this helps.

[ironmonkey]

On 4/3/2021 at 5:38 AM, Avi said:

have the same memory issue for a long time now (years), it is crazy that LG did not sort out how to repair this until now.

i beleive i found a work around, so when the app is trying to connect (when you retry and clear the memory issue message), open the accesability menu under the home button, this apparently initializes the app, this is the only way i can bypass this issue.

 

hope this helps.

Sorry that you also have this problem. Actually this is not a random issue that only affects certain % of people. This problem is something that affects every single LG TV owner, its baked into their products and its a hardware issue.

The real problem is the miniscule onboard memory that LG have in their "Smart TV's" they seem to think that 500 megabytes is enough to run a "Smart TV" and their OS, plus some pretty demanding Apps, that's laughable. Also the other hardware that they use is sub standard and extremely basic, so no amount of refreshing the apps or deleting the memory cache is going to fix hardware issues.

LG recommends that you close the TV down and this clears the internal memory and clears the cache, leave the TV off for 10 minutes. Again this is clearly nonsense and is insulting. The fact is that the only real solution to this problem is to not buy LG TV's in the first place.