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Subtitles option is Disabled


Dor Nissan

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Hello, 

I have a problem enabling my subtitles on my LG UH65 TV.
All my computers are connected to the same network and are in the same HomeGroup (windows 10 feature), my LG-TV is connected to the same network.
My primary computer is working as a media server without any applications (like Plex etc..).
I have been working on it for days and now I got to the point where I can view the videos which located on my primary computer, on the TV.
At this point I wanted to watch the videos with subs so I did the following actions:
1. Pressing on Photos and Movies.
2. Choosing the videos folder, navigated to "All Videos"
3. The video has started
4. Pressed on the "3 points" button and saw there is a button called subtitles but it was grayed out and disabled.

What can I do in order to make it work?

Few things that I think you need to know:

- the subs has the same name
- the files (movie and subs) located at the same directory
- for some reason, I have to put the videos (and the music and the photos) on my library on Windows Media PLayer to be able to see them on "All Videos" directory

Thank you very much !!

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On 21/09/2017 at 11:41 PM, Dor Nissan said:

Hello, 

I have a problem enabling my subtitles on my LG UH65 TV.
All my computers are connected to the same network and are in the same HomeGroup (windows 10 feature), my LG-TV is connected to the same network.
My primary computer is working as a media server without any applications (like Plex etc..).
I have been working on it for days and now I got to the point where I can view the videos which located on my primary computer, on the TV.
At this point I wanted to watch the videos with subs so I did the following actions:
1. Pressing on Photos and Movies.
2. Choosing the videos folder, navigated to "All Videos"
3. The video has started
4. Pressed on the "3 points" button and saw there is a button called subtitles but it was grayed out and disabled.

What can I do in order to make it work?

Few things that I think you need to know:

- the subs has the same name
- the files (movie and subs) located at the same directory
- for some reason, I have to put the videos (and the music and the photos) on my library on Windows Media PLayer to be able to see them on "All Videos" directory

Thank you very much !!

I have tested the same on my UH650V (FW V. 04.30.40) and subtitles are working.  Ensure that the file names of the video & subtitle files are the same, barring the file extension of course.  Many of the subtitle files from my Plex server are formatted with the language version, i.e. A Fish Called Wanda.eng.srt which will not display, removing the .eng allows it to display.

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