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@Petar FYI: 1) LG TV's use WebOS, NOT Android, that is why the name of this peer-to-peer forum is LGWebOS). 2) This forum may have the name LG in it, but it is used just to identify the subject matter for enthusiasts to help other users. It has NO affiliation with LG at all, and they do NOT participate in any support issues, or comments made here. Your last post seemed to be assuming that this site IS part of LG, and that "we" could help in some way. Sorry that is not the case, but some users on here may be able to suggest workarounds for issues, and provide technical expertise, but that is the limit of what we can do. By the way, are you saying that you had an Android TV, and it DOES provide external speech driven Close Captions to the Neflix Player, provided "on-the-fly" via an internet connection?

@Petar I have never heard of that sort of functionality existing outside of the player app in use at the time. Have you contacted Netflix support to ask when your language will be supported?

@frpatte Unless you have a USB stick with the previous working firmware on it,there is no way to get back to the working level. Have you reported this issue to your local country LG support? The more that report it, the better chance you have of (eventually) getting a fix. By the way, in case they have changed some DLNA protocols for technical/security reasons, check that your DLNA devices have the latest firmware and software layers (apps) installed.

@Francis Mondal Both app and content availability will vary from country to country, because of licencing deals/restrictions. See: https://www.cbr.com/disney-plus-content-varies-internationally/

@teyassi Hi, thanks for that screen shot. Can you choose "More", and post a picture of that please, because if that DOES show the LG Store there, this may help the OP @dibbie camacho and others with a similar query.

@teyassi Can you post a screen shot of how the apps list appears on your TV?

@Danny Cruz You CANNOT download apps into your TV using the built-in browser. You can ONLY get apps designed to work on your TV from the LG STORE app.

@dibbie camacho It should be there by default, you do NOT need to "download it", as extra apps have to COME from there, as THAT is your LG download centre! Maybe it is not in view, and just needs the app ribbon to be scrolled right to see it (often by clicking on the 3 lines icon one side or the other). See this for an example: https://www.tomsguide.com/us/lg-tv-settings-guide,review-5624-3.html

@kostas.7 No, any ONE TV firmware release/update build, is designed and written to support a specific range of models only. The internal hardware components dictate available features, and therefore restrict what capabilities the Firmware can use. Think of it like a car engine ECU, you cannot just upload Porsche Cayenne ECU code into a Porsche 911.

@Filippo Antonio Capizzi No, I am NOT saying that those useful functions SHOULD work on any file, I am just trying to get a technical "feel" for the problem you are describing, and if it INITIALLY worked when you got the TV (i.e. was the problem caused by the new firmware). Those functions will ALL depend greatly on the capabilities of the SPECIFIC player app you are using, and the good (or bad) integration of the required CODECS within it, to handle the different file types. The YOUTUBE app's job in life IS to do those things that you are trying, BUT it was designed to do just that. General basic player APPS (particularly those "standard" in-built ones in so-called "smart" TV's), might be just too basic to do that. What is the player app actually called?

@Kai Hendry Before you take that drastic decision (that might not fix the issue), please consider this technical post I spotted on an Apple forum below, as I beleive that is DOES cover your error scenario, as I think the issue IS on the Airplay side, not the receivng (TV) side. Just because you get a good basic "connection" between the iPhone and the TV, does NOT mean that a complex APP protocol will fully function. Please read the quote below: "The symptoms you describe are as if the multicast airplay discovery packets are being blocked. Some routers don't route these between wifi and ethernet, even on the same router. Other routers handle this and it's not an issue. You should never need bluetooth to make the AirPlay connection. The "Use AirPlay to wirelessly stream content from your iPhone, iPad, or iPod touch - Apple Support" Apple help document doesn't even mention ethernet, only wifi. When the ATV is wired, AirPlay from iPad may work intermittently, as you describe. It appears to "work", which is surprising, but then it just fails totally. Using bluetooth as you describe may get you past initial discovery, but there are still internal packets that expect to go direct over the wifi. I hope you can resolve at least some of these problems by switching the Apple TV [or the TV in your case] to wifi [from the current wired Etehernet LAN]." By the way, you might STILL need to check your WiFi SSID name, and see if the 2.4GHZ and 5GHz have DIFFERENT SSID names for each, or if they are merged into 1 name. You will be fine if the 5GHz signal is strong and has a good signal quality, but can "flap" (disconnect/reconnect) between the bands if the name is merged, and the quality drops. Some complex apps can be sensitive to this. "So I was having this same issue described in this thread and I believe I resolved the issue by making a change to my wireless network. My wireless access controller (enterprise cisco network however same applies even for home routers) was advertising one SSID for both 2.4 & 5.1 GHz wireless networks. There is a feature in most new wireless access points called band steering. If you only create one SSID for your wireless network and it rides both your 2.4GHz and 5GHz network than your device will switch bands [flap] based on many factors including interference / congestion / signal strength. This explains the randomness of the connectivity as a microwave, or passing car, cell phone, or neighbour [on the same channel] can generate wireless interference very easily. The issue resides with the sending device however, because the issue was still happening on Apple TV's [and your TV scenario] that were not configured for wireless and actually plugged in via ethernet. So my solution was to create a separate 2.4GHz and 5GHz wireless network SSID (wireless2.4 & wireless5.1 for example) and then configure my laptops and other APPLE devices on the network to only connect to the 5GHz network, and not allow them to switch based on the algorithm it uses to determine what the best connection is."

@Blackorchid From what I read on a couple of forums, there is a BIG issues on the industry generally, with ARC/eARC implementations (as the standard is fluid, and keeps changing). Some LG firmware updates fix some things, and break others, notably ARC stuff. LG local countries are aware of some problems, but LG Korea are ignoring pleas. I spotted this workaround for certain LG models, try it on your TV if it has these settings: " GO TO LG MENU AND GO TO PICTURE, NOW GO TO ADDITIONAL ,AND HIGHLIGHT DEEP COLOUR AND THEN TOGGLE THE DEEP COLOUR ON DOT TO OFF . Wait a second and your AUDIO WILL COME BACK!" I noticed that in desperation, some users have resorted to connecting the TV via an optical TOSLINK cable to get around this, which is ridiculous IMHO.

@Kai Hendry Thanks for confirming that, I would NOT have known that fact until you posted it! What about "Check what your smart phone is using (2.4GHz WiFi band, or the 5GHz band), and make sure that the TV is using the SAME BAND."?? If the WiFi is strong, why did you choose to use a wired LAN cable, as that limits you to 100Mbps, and the 2.4GHz WiFi can be 150 - 300MBPS, with the 5GHz around 600 - 900Mbps or more depending on your router model? With the connectivity being intermittent, It might be worth disconnecting the TV LAN cable, and trying to see if connecting up the WiFi side stops the issue, BUT use the same band that the phone is using.

@lIlIl lI lIlIl Have you checked first if you have the latest firmware on this TV? The latest one fixes a problem where some apps are not loading: "[03.21.10] 1. Improved the inability to launch or install apps on the TV in certain conditions" Check here: https://www.lg.com/sa_en/support/product/lg-55UN7240PVG and download it on to a USB stick (NOT into a folder, on the root of the drive letter, e.g. F:\) then follow the firmware install notes from that LG site

@Blackorchid The Integra DRX 3.3 looks nice, I am jealous! 😊 Do you have the Main/ARC HDMI (DRX Output) connected to the ARC/eARC HDMI on the TV, and Sound settings for all sound to go out via the HDMI? That way, even if the DRX is in standby, the sound SHOULD come from the TV channels AND APPS (it does on my Yamaha anyway - but I think I can turn off the standby input for TV sound, but I left it on anyway - as CEC turns my unit on anyways). Do ALL APPS do the same, or do some work? Do all your other inputs (DVD player, set-top-boxes) work OK for sound? These should ALL go into the DRX first, unless you have technical HDMI-CEC compatibility issues.

@Arthur Dent This is just a standard "notification", from the Time Machine recording app,that gives you chance to cancel it, in case you decide to watch it on LIVETV instead. Just ignore it (it goes away after 1 minute), or click the OK.

@Kai Hendry Make sure that the room where the TV is, has a good/strong WiFi signal. Check what your smart phone is using (2.4GHz WiFi band, or the 5GHz band), and make sure that the TV is using the SAME BAND. NOTE: do not confuse the WiFi 5GHz band with 5G phone capability, that just means "Fifth Generation"..... 😊 Also, check the WiFi strength "bars" icon, on the smart phone, in the same room as the TV to gauge its strength. If you have a laptop, it is much better to check the WiFi signal strength and quality with a nice utility from Nirsoft, called "WiFiInfoView". It is free, check here: https://www.nirsoft.net/utils/wifi_information_view.html Just download that, unzip it into its own folder, and run the .EXE executable from that new folder (you can right click and creat a shortcut to it on the desktop wallpaper, for later use). By the way, if you can log into your router, go to the Settings, WiFi (both bands), and go to advanced, check the channels in use, try 36 or 44 for the 5GHz, or 8 for the 2.4GHz, AND ensure that the SSID names for both are not longer than 8 characters, and do not have any special characters in them (like BigAls'WiFi!~ or similar), as some LG TV sets do not like that.

@Jeff Stevens Which LG TV model please?

@Jeff Stevens Your LG TV model is not mentioned. It is often very useful to post this, as functions, APP availabilty, and WebOS/Firmware levels vary a lot. Plus APP availabilty varies greatly from 2016 to 2017, and 2019/2020 TV's. As the internal hardware (CPU type/capability/cores, memory amount) varies, so does the ability to handle complex APP needs. With the above in mind, I suspect that what you are seeing is the APP crashing at the Advert transitions. It is very common in older sets (like my 2014 LG), to see this either at the start or end of an advert, a hang or rotating wait graphic (circling dots). I see it a lot on the Catch-up APPS, or TENPLAY, or the SBS apps, ABC iView and a few others in our Australian TV region. I understand that Pluto TV relies heavily on Ads' for revenue, so I am not surprised, but it must be frustrating to get frequent issues. Is always when watching CNN? If you get a pattern to the issue, try contacting Pluto TV support. I saw this on the Cord Cutters website: "Pluto TV announced today a global distribution deal with LG Electronics, bringing the free streaming service to LG TV Smart TVs. Pluto TV is now available on 2020 LG Smart TV models, with rollouts on 2016-2019 models set to begin in Fall 2020." Of course, this does NOT mean that it will be available on all models in all countries, as with many things that start in LG USA... 😊

@Jeff Stevens You did not post what LG TV you have. I understand that this function has gradually been reduced in functionality, dumbed down, or removed completely in some sets. I saw an interesting post from @Tim on this forum: "Answer from LG was they want to check if more customers need this function. Now I have 3 OLEDs at home. C8 HDMI + HDMI possible C9 TV + HDMI possible CX no multiview integrated i think it’s a dead end for this function after the evolution from C8 to CX." In any event, if you can get 1 HDTV + another HDTV channel, it seems you are lucky! I think the channels have to support this too, so maybe the SD channels do not, or have dropped support? Is what you are doing part of the MultiView app function?

@yippie_kiyay Did you follow this guide? The other thing is that some home automation only works well if it is on the SAME WiFi (2.4GHz or 5GHz band) as the TV is on. I see a note to that effect on the article. https://support.quanticapps.com/hc/en-us/articles/115005985729-How-to-turn-on-my-LG-Smart-TV-using-the-App-WebOS-

@Yeeva C What is the exact model of your LG TV, and what country are you using it in? Also, have you checked if there is a new firmware update for it? I have seen this posted elsewhere, and I see that Amazon Prime and Netflix are bad for this, pushing out 4:3 instead of offering 16:9, that most users now need.

@Filippo Antonio Capizzi Has this ever worked before on the previous TV? Did it work n the NEW TV before you updated the firmware? Also, are you able to test with different resolution movies, and different formats other than MKV? Does MP4 or MOV work? If all formats exhibit this issue, and ESPECIALLY if this happened after the firmware update, then raise a support ticket with your local LG country support.

@Alex Thanks for the link. Indeed it does state "All LG WebOS models from 2015 to 2019", BUT, as the OP @lecouvie states, it is "about 5 years old". So, as the OP is unsure, what if it is 6 years old? The fact that DAZN was launched in Canada in 2017, and the USA in 2018, does not mean that ALL TV sets purchased in 2015 would have it available in the LG STORE, particularly if they were an old stock or end-of-line 2014 models (and the older WebOS version is not updateable for example, and cannot support it). If the OP really wants to use DAZN, and it is NOT in the LG store, then the alternative might be to consider one of the other options mentioned here: https://www.dazn.com/en-US/news/about-us "DAZN is available on a variety of platforms, including Roku, Apple TV, Google Chromecast, iOS, Android, Xbox, Playstation, as well as Chrome, Firefox, Internet Explorer and Safari browsers via DAZN.com."

@lecouvie The browsers on many older "smart" TV's do NOT get updated to cover newer Internet standards and protocols. They are tied into the TV OS (in this case WebOS), that will not have been updated either. You can ONLY install apps that are present in your LG STORE in your country/region. If DAZN is not there, then you cannot install it. For new account setups, I ALWAYS use the PC/Laptop browser (Firefox is very good, it has an excellent password manager built in), then once the new account is ready, sign in on the TV.