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HDMI/ARC completely dead after update to

conrad

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conrad Newbie

conrad

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After my LGOLED55C7 updated to 04.70.85 I have l;ost all sound through ARC.

I have an Arcam AVR550 receiver which works for everything else and used to work perfectly (even with the latest Arcam update that provided Dolby Digital +).

Unfortunately after the TV updated to 04.70.85 I have lost all sound over ARC. The reciever switches to RC as normal when, for example, Netflix is started, It shows Dolby Digital + is being transmitted, but there is NO SOUND.

Any clues?

I have factory reset both the TV and the receiver :-(

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LG-Ernie Newbie

LG-Ernie

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Today i called with LG customer service

09006533543

from the netherlands so not sure if it works outside the netherlands

I told him wat my problem was, and i had to email him pictures of all the data stored onder about my tv

such as software etc

Here i use a teufel c11bs soundbar and works through 3.5 jack and works through Fiber

but not under hdmi what ever i try

He is coming back to me

we also checked that 04.70.85 is the latest software avalaible

Even on the website as ota now newer avalaible

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Ebrehe Newbie

Ebrehe

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I can also confirm this issue with my LG 86SJ957V. I was using Denon AVR-X1400H and my ARC was working without any problem.

After the 04.70.85 firmware update, no sound whatsoever. When I select the ARC/Hdmi in the TV it doesn't even turn on the receiver.

Should I wait for the next firmware or should I buy a media player?

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LG-Ernie Newbie

LG-Ernie

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On 7/23/2018 at 7:00 PM, Ebrehe said:

......Should I wait for the next firmware or should I buy a media player?

I am waiting for software update, becasuse they now about the problem, and on special occaisons i turn on the soundbar manually and use the jack plug connection

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