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conrad

HDMI/ARC completely dead after update to

Question

After my LGOLED55C7 updated to 04.70.85 I have l;ost all sound through ARC.

I have an Arcam AVR550 receiver which works for everything else and used to work perfectly (even with the latest Arcam update that provided Dolby Digital +).

Unfortunately after the TV updated to 04.70.85 I have lost all sound over ARC. The reciever switches to RC as normal when, for example, Netflix is started, It shows Dolby Digital + is being transmitted, but there is NO SOUND.

Any clues?

I have factory reset both the TV and the receiver :-(

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Exactly the same situation here 😒

Model 55E7N, also factory reset and nothing works through arc

Before the update everything was fine

Now just tv speaker and no sound bar 😢

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Today i called with LG customer service

09006533543

from the netherlands so not sure if it works outside the netherlands

I told him wat my problem was, and i had to email him pictures of all the data stored onder about my tv

such as software etc

Here i use a teufel c11bs soundbar and works through 3.5 jack and works through Fiber

but not under hdmi what ever i try

He is coming back to me

we also checked that 04.70.85 is the latest software avalaible

Even on the website as ota now newer avalaible

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