Welcome to LG webOS - Smart TV, Phone, Signage, Appliance User to User Support Forum

Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

This message will be removed once you have signed in.

  • 0
paulc

No sound out via HDMI ARC

Question

I have an LG 55SJ810V TV and Philips CSS5530B Surround Sound Speakers. The speakers work fine with everything except my LG ARC, including optical and BT from the LG and the ARC from a JVC TV, but I just can't get them to work off the ARC from my LG TV.  

I have played around for hours with the TV settings. The Sound Out is set to External (Optical/HDMI ARC), although it often returns to default internal speakers. I've tried it with SIMPLINK on and off and the mode as Auto and PCM. Nothing sticks. I say sticks because I've had it working for a few seconds a couple of times, then it just goes off. E.g when switching cables from my JVC ARC to my LG ARC it worked for a few seconds.

I've tried the Device Connector a few times, using either the Soundbar or Home Theatre set up. I've tried this after resetting the TV back to factory settings too. Nothing.

LG customer services didn't seem too helpful and said a technician would call but if they do they're not quick!

Any ideas would be much appreciated, otherwise it's going back for another brand because the twin tuner feature doesn't work as expected either (can't record one and watch another).

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.

3 answers to this question

  • 0

I have a similar LG TV / Phillips surround combo. It's very annoying but I can restart the Phillips and then the two begin cooperating again. I don' t set the input mode on the Phillips as the HDMI-ARC  connection will set itself after restart.

1 person likes this

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.
  • 0

Thanks oldfogey. Before I give it a go, can I just check the exact procedure that works for you? Is it...

1. Both units are on - what is the Philips input set to?

2. Switch TV sound to "Audio Out (Optical/HDMI ARC)"?

3. Remove power to Philips - not just standby?

4. Switch Philips back on. Doesn't it remember the last input setting?

5. Wait for Philips to automatically detect ARC from TV - doesn't the TV switch back to Internal Speakers?

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.
  • 0
5 hours ago, oldfogey said:

I have a similar LG TV / Phillips surround combo. It's very annoying but I can restart the Phillips and then the two begin cooperating again. I don' t set the input mode on the Phillips as the HDMI-ARC  connection will set itself after restart.

I've just tried that in various ways but, still no ARC from TV to speakers.

Share this post


Link to post
Share on other sites
  •  Like what you are reading? Please help us by sharing this content.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

  •  Like what you are reading? Please help us by sharing this content.
  • Similar Content

    • By AnonViewer
      Hi,

      I purchased a new 43" LG 4K TV in India couple of months ago. Model Number is 43UJ652t. I use Dish TV DTH service for watching TV. I connected my Dish TV HD Set Top Box  to the TV through HDMI port (HDMI 1)

      I have couple of questions - 
       
      When I select the HDMI input to watch TV, the following information is displayed on the top-left corner of the TV (See pic 1 below). It says 720p there. What does it mean? I have  HD set top box with HD Channel subscription. Why is it saying 720p there even when I am watching HD channels? There is an Icon in the Web OS launcher called Live TV (see  pic 2 below). It doesn't work with DTH set-top boxes? Does it only work with Antenna and Free to Air channels? The TV guide icon (see pic 3) in the Web OS launcher doesn't doesn't play the TV Guide for my Set-Top Box. It asks me to fine tune the programming first  but Auto-tuning doesn't find any channels? Is the TV Guide functionality available only for the Antenna and  FTA channels? Can I add channels from my set-top box to the My Channels menu (see pic 4)? How do I add shows from Amazon Prime to the "My Content" menu for easy access. Currently, it only allows me to add YouTube content Can I add a specific channel from my Dish TV set top box as a long press shortcut in my LG Magic Remote? In the below LG videos, when the presenter selected  the STB while setting up Live TV, the TV automatically searches for the channels and populates the TV Guide? Is it not possible to do it for Indian DTH set top boxes?
         



      These questions are driving me mad. Please help me in understanding the LG Web OS System better

       



    • By uKER
      I recently purchased a B6, and came to realize my good old AVR (a Denon 1612), featuring HDMI 1.4, won't do HDR pass-through, so intending to keep the Denon, I switched to having the TV in the middle, instead of the AVR as I did until today.  I have managed to get audio sent from the TV to the AVR via both ARC and optical, multichannel working fine, but the problem came when I tried to have multichannel audio from the PC to the TV.
      The problem is, the PC (using a GeForce 1070) sees the TV as accepting only stereo PCM audio, and only allows to select stereo in the device's speaker setup. Needless to say, I need 5.1 PCM to get multichannel audio in PC games.
      I even tried using an EDID override, copying the audio capabilities from the Denon to the TV, which allowed me to have Windows think it can send the TV any of the stuff the Denon takes, but even then any audio from channels other than left front and right front  is lost along the way to the AVR. My guess is that for whatever reason, the TV is decoding the stream and only letting L and R through.
      On the bright side of things, multichannel pass-through does works fine for DD and DTS streams, allowing to watch a movie on the PC and have semi-decent multichannel on the AVR. Dolby TrueHD and DTS HD, though, are a no go, even using ARC (optical obviously doesn't support HD audio).
      So yeah... Any ideas? Suggestions?
      I'd like to think I won't be forced to buy a new AVR just to have it pass through HDR, so any help will be appreciated.
       
    • By V vp
      Hi I Tried to switch my HDMI port from 1 to 3 in my smart tv. The existing port 1 was for Dish connection, when I changed the port I am not getting the sound. Then I switched to the old port 1 then I got the sound. Is there any thing I need to do when i switch HDMI ports. I tagged the port to dish and magic remote is paired with that port 1. 
    • By HarmlessSaucer
      Hey everyone,
      Can someone tell me if I'm going crazy?
      I've had this LG 43UH661V  TV for a while now.  I use it with my  Sony BDV-N5200W surround sound system, connected via HDMI ARC and it's great.

      The LG TV only has 3x HDMI, one of which is used by the surround sound.  The surround sound has 2x HDMI inputs that I can use, and switching to it on the TV, and then switching it's inputs allows me to effectively have 5x HDMI in my system, which is pretty good!

      I'm SURE that at some point when I was setting up the TV and surround sound together, I noticed extra devices in the input menus on the TV - like the TV was "seeing" the devices that the surround sound had on offer.  
      Am I imagining things?  Or is this a possibility?  If so, how the heck do I get it to work again?
       
      Thanks!