Quantcast
Jump to content
  • 0

Is my television broken?


BananaBender

Question

I have a 42LB650V purchased in the last 6 weeks. After about an hour of use the television becomes completely unresponsive. A change in volume takes about 10 seconds to register. Changing channel takes 5-10 seconds to respond. Switching between inputs can take up to 30 seconds. The settings page can take up to 30 seconds to respond too. It becomes almost impossible to page through the guide. 

 

Is this normal, are other folks experiencing this? I'm sure this shouldn't be happening. 

 

I got a firmware update at the end of October and that has not made much difference. 

 

From a software perspective, it feels like a memory leak and the resulting poor performance is the OS itself trying to survive the resulting memory pressure. 

 

Any guidance is most welcome.

Link to comment
Share on other sites

Recommended Posts

  • 0

I talked to an operative at LG today on the telephone. 

 

They gave me a number of diagnostics to try. Initially it was suggested that it was the remote control rather than the television. I.e. check the batteries. They're okay.

 

The useful test seems to be using the little joystick underneath the screen. So when the tv has become sluggish, try adjusting the volume by moving the joystick left and right. If it fails to respond then it's not the remote (which I know I'm certain it isn't).

 

I shall do that test this evening and report back, although I suspect the result will be the same as if I was using the remote.

Link to comment
Share on other sites

  • 0

Bought an LG55LB730V noticed this delay on the first day amongst other things such as explicitly enabling some ports through my internet firewall.

 

I have noticed the delay not just on the volume control but accessing the input menus and the app launcher bar at the bottom.

 

In addition i have had problems when the TV has been on for some time and has switched to another input source. Also has anyone had issues watching a full HD film streamed via a DLNA device.

 

I can watch a full length full HD movie streamed via the smart share app when the tv has just been turned on. If however it try to watch the same movie on the tv after its been in use for some time then i get the "Out of memory" error displayed and the smart share app will restart. try to play the film again you get the "Out of memory" error, Turn it off completely then turn it back on i can watch the film again.

 

By the way cable and my DLNA source are all cabled and within 2M (2 times 1 meter cables) of each other.

 

My previous TV was an LG 55LM760T must say never an issue. allways worked.

 

My kids TVs both LG 22" SMART and connected via WIFI both work flawlessly with the same full length movies.

 

Anyone have any ideas on any tests to perform or settings which can be changed.

Link to comment
Share on other sites

  • 0

You say cabled, so I'm assuming that you've connected the TV to your network via ethernet rather than WiFi?

 

If you're using ethernet, I suggest you try WiFi. My TV is much more responsive since only connecting via WiFi.

 

I've been asking myself how this can be. And the only answer I've come up with is that WebOS wouldn't originally have had an ethernet driver as it was intended to run on mobile devices. So I'm guessing that LG added an ethernet driver and they've botched it. 

 

Either way, I'm sending my TV back and buying an alternative brand. It's still pretty terrible (but less so since I'm on Wifi).

Link to comment
Share on other sites

  • 0

You say cabled, so I'm assuming that you've connected the TV to your network via ethernet rather than WiFi?

 

If you're using ethernet, I suggest you try WiFi. My TV is much more responsive since only connecting via WiFi.

 

I've been asking myself how this can be. And the only answer I've come up with is that WebOS wouldn't originally have had an ethernet driver as it was intended to run on mobile devices. So I'm guessing that LG added an ethernet driver and they've botched it. 

 

I have the same TV and it works fine connected to the network thru the LAN cable.

Link to comment
Share on other sites

  • 0

Bought an LG55LB730V noticed this delay on the first day amongst other things such as explicitly enabling some ports through my internet firewall.

 

I have noticed the delay not just on the volume control but accessing the input menus and the app launcher bar at the bottom.

 

In addition i have had problems when the TV has been on for some time and has switched to another input source. Also has anyone had issues watching a full HD film streamed via a DLNA device.

 

I can watch a full length full HD movie streamed via the smart share app when the tv has just been turned on. If however it try to watch the same movie on the tv after its been in use for some time then i get the "Out of memory" error displayed and the smart share app will restart. try to play the film again you get the "Out of memory" error, Turn it off completely then turn it back on i can watch the film again.

 

By the way cable and my DLNA source are all cabled and within 2M (2 times 1 meter cables) of each other.

 

My previous TV was an LG 55LM760T must say never an issue. allways worked.

 

My kids TVs both LG 22" SMART and connected via WIFI both work flawlessly with the same full length movies.

 

Anyone have any ideas on any tests to perform or settings which can be changed.

 

I have not noticed any slowdowns in performance, but  I have exactly same issues with HD movies over DLNA with 55lb63(0v). It used to be fine, but after a week of usage all these problems began. DLNA source is connected to router by wifi, LGTV is connected to router with cable.

 

Please let me know if you was able to find solution. I bought TV for 1 simple reason: DLNA for hd movies, and LG SUCKS from the very beginning. 

Link to comment
Share on other sites

  • 0

Hi all,

 

I have noticed the delay in turning up or down the volume also exists on the joystick button underneath the TV.

 

I have tried a WIFI connection as well as a brand new gigabit Ethernet switch. I reverted back to an Ethernet cable connection to my switch and therefore the rest of my network.

 

I had contacted LG and they wanted me to open some ports on my firewall. Which I have done. Only to humour them. There was no change. The ports are 2, 18, 44, 80 and 88. By default all outbound traffic is unblocked. e.g. tv to internet unblocked. Otherway round it is blocked unless it is a response to outbound activity.

 

IT gets really really annoying watching a dlna video only to crash and spend as long getting back to where you left off.

 

My older LG TV sadly now gone was many times better then this one.

 

Soft it out soon LG.

 

By the way I never got my issues resolved. To this day they still persist.

Link to comment
Share on other sites

  • 0

Ok, it looks that there is a way around "out if memory. app is closed" message from SmartShare app.

It has been 3hrs non stop full hd movie via DLNA without any crash, here is what i did:

 

 - Fully restart media servers, I use Serviio and plex mostly), re-connect them through 'device connector' app.

 - Play the movies/media directly from 'device connector' app which directly leads to folders on media server (not the sort of compiled list of all movie/etc as SmartShare does).

 

I assume this might be a temporary solution, because when i ran SmartShare for the 1st time (6days ago) it was all fine for a couple of days and then the problems began (out of memory). Since now all is kinda newly reconnected -I'im just guessing - the TV just dumped some used memory and lets wait for couple of days to see if it stays fine.

 

55lb630v-za, fw 04.30.16

Link to comment
Share on other sites

  • 0

Hi,

 

i bought a 55LB650V a few weeks ago, and after a few days i also started to notice the tv getting slower and slower. After contacting LG support, they suggested a "factory reset" using the menu. That did not help of course. I contacted them again, and planned a service mechanic right away. When he came, he used a "special" remote to do an IN-STOP reset (thats more then a factory reset), and after that, the tv was amazingly fast!

Some menu's are just slow, but the overall performance is superb now. Changing the volume before was sometimes 10 seconds or more, now its immediately, even after playing for hours!

 

Just google for IN-START and IN-STOP and how to to it yourself (with a logitech harmony or PSP 1000 for example). But be careful, read all warnings first so you know what you are doing!!!

Link to comment
Share on other sites

  • 0

I bought a lg lb650v, it worked fine but 1 day i updated it, than it had a lot of problems like out of memory and it became very very slow, the best solution for lg's webOS powered smart tv is never update it, because th store where i bought the tv , they replaced my tv with another of the same model, i didn't updated and it's good!

Link to comment
Share on other sites

  • 0

With 2 recent LG webOS tv's ( 55UB850v and 55EC930V ) I had these problems as well. After an hour, both tv's remotes were responding  much slower. Changing volume resulted 5-10 seconds in actually changing the volume. After a few hours it is even slower or no reaction at all.

But...., I found the cause in my situation. Someone mentioned turning Simplelink off and that might work as well but for me the problems are gone when I disconnect my HDMI cable from my Raspberry Pi which can be controlled by HDMI-CEC / Simplelink as well. This combination worked fine on an older Samsung tv.

I hope someone else can be helped with this information but in the first place LG should seriously take a look at their "standard" Simplelink / HDMI-CEC implementation !!!

  • Like 1
Link to comment
Share on other sites

  • 0

Hi,

Just registered to share that on my lb670v i was getting the same problem and after disabling CEC or Simplink the tv got back to normal...

I also have a raspberry pi and i noticed that the CEC service on it somehow interferes with the tv CEC... So i disable it.

Hope this helps.

Link to comment
Share on other sites

  • 0

Hi,

Just registered to share that on my lb670v i was getting the same problem and after disabling CEC or Simplink the tv got back to normal...

I also have a raspberry pi and i noticed that the CEC service on it somehow interferes with the tv CEC... So i disable it.

Hope this helps.

I had similar issues with the 47LB650V, Magic Remote & new Sky HD 2TB and Samsung amp but no issues with old Sky HD box and that combination. I finally discovered that the new Sky Box has an HDMI control option that appeared to be to clashing with Simplink, turned this off and now am able to control TV, amp and Sky HD 2Tb box via remote and Simplink with no freezing or slowing down of control.

Link to comment
Share on other sites

  • 0

I had similar issues with the 47LB650V, Magic Remote & new Sky HD 2TB and Samsung amp but no issues with old Sky HD box and that combination. I finally discovered that the new Sky Box has an HDMI control option that appeared to be to clashing with Simplink, turned this off and now am able to control TV, amp and Sky HD 2Tb box via remote and Simplink with no freezing or slowing down of control.

 

Yep it appears LG did mess up their CEC code or something with their Simplink...  After disabling it (curious it does not disables CEC...) no more OS slow response.

Link to comment
Share on other sites

  • 0

Thank goodness I found this post, I have been having this delayed sound and issues with slow smart features for the past 5 months! i have just tried switching simplink off and so far so good. I was tearing my hair out and about to demand a replacement. Will turning simplink off affect anything else or is it not needed?

Link to comment
Share on other sites

  • 0

Thank goodness I found this post, I have been having this delayed sound and issues with slow smart features for the past 5 months! i have just tried switching simplink off and so far so good. I was tearing my hair out and about to demand a replacement. Will turning simplink off affect anything else or is it not needed?

 

Well SimpLink is the "modified (at least it appears modified)" version of CEC that LG uses for their devices to communicate to each other. I have a home theater from LG plus Blu Ray player and after disabling Simplink, power off/on synchronization stopped working... but controlling volume on the amplifier still work via CEC. 

In theorie disabling SimpLink should disable CEC functions altogether but as i experienced it does not... simple CEC commands like volume control or input change or even pause/play on LG Blu Ray player still work. 

 

So the only thing you are loosing is LG devices interconnectivity that requires SimpLink... For people like me that have all this things LG the only thing i loss was power on/off sync.

 

And the TV is now operating as it was supposed to. Fast, responsive and overall very good :)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Xuancong Wang
      I have two LG TVs, 65SM8600PTA and OLED48A1PTA respectively. Both are connected to the same NAS router via LAN cable. Both can enter the NAS folder containing my Chinese drama series collection.
      65SM8600PTA can play everything smoothly. OLED48A1PTA always stucks at loading the drama series folder (which contains ~60 video files, each video is in the size range 400MB-2GB) for very long time, >3 minutes. Upon clicking into the last layer folder, the spinner spins for very long time while attempting to regenerate previews for this and parent folders. So if there is an option to skip generating video/image previews, then listing folder content can complete much faster, and then that will solve the problem.
      I would like request this additional option for OLED48A1PTA to skip generating preview so that NAS video list can show up quickly.
      OLED48A1PTA is bought from Shopee recently under 15-day-free-return policy, if you can push an update before 2022-02-10 that solves this problem, I will accept the product. Otherwise I will raise a return-and-refund request because the OLED screen also has vertical strip issue when displaying grey background.
      Thanks for your notification!
    • By Bgundling
      Anyone else experiencing this? With an app open, if I hit the home button and return to the Home Screen that app relaunches on its own within a few seconds. The two that I have experienced this with so far are Disney+ and LG Channels. I saw a post where users were experiencing this with Sling and had no resolution to the problem. WebOS version number 03.25.11. It is very annoying and makes the experience using WebOS horrible.
    • By Richard Stewart
      After I complete developing lg tv app,  how other man  test  app?
    • By TimtheToolMan
      We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
      TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to  Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
      Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute,  resetting TV multiple times, setting up remote again, ...
      Error message: Unable to Load User Agreements  A server error has occurred while downloading  the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements  Sorry, but the User Agreements  can't be downloaded at this time…Please check your internet connection and try again later.    No change when trying over five days.
      Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
      Anyone have any ideas.
       
    • By Mohammed Ghareeb
      Can any one give me a method to search about a specific channel in LG smart tv. It is the most stupid tv app. 
×
×
  • Create New...