We have ProCentric 400 with V version, and 400+ Smart Hospitality TVs.
The following is the topology (attached).
We had issue lately: in random TVs have blank the channels with No Signal message. This occurs in some TVs, other TVs are just blank screen and there is no "No Signal" Message. After doing factory reset and reconfiguration then all is working normal. However this case then occurs to other TVs.
I was assuming this is network issues: switch configuration or else, but I am now very sure there is no configuration change.
TV No signal Issue.mp4
I want to control my C1 with my Google Home speakers, but my Android LG ThinQ app is not sending the correct info to my Android Google Home app to link the ThinQ service.
When I try, the error message says "No devices were found in your LG ThinQ account". However, the ThinQ app is signed into my account and successfully controlling my C1.
Google Home support and I think the issue is with the ThinQ app.
link hidden, please login to view says this should work. My LG support agent told me it's not supported; I'm guessing she was new.
Hello, the wifi of my smart TV is broken since the last update.
The remote control from my phone too when i use an opérational ethernet connection.
Full setting reset
After the power reset and unplugged during at least 10 min, the WiFi networks was at new listed but impossible to connect, it says WiFi network not found.
After a new power off, the searching of wifi networks didn't end without result.
The remote control also lag a lot each 10 seconds and during 3 or 4 seconds.
TV Informations :
Model : 49SJ800V-ZB
Devide Name : [LG] webOS TV SJ800V
Serial Number : 711MAVDM8903
webOS TV Version : 3.9.0-62709 (dreadlocks2-dudhwa)
MAC Wired : 38:8C:50:F3:2B:5D
MAC Wireless : 7C:1C:4E:A0:E8:C7
ESN : LGTV20171=11002626448
VSN : 5DBF066A
Widevine : LGTV17CLGE005126094
Is there a way to downgrade by putting the firmware on a USB Key with a FAT 32 filesystem on to be sure it could be read by the TV ?
Thank you in advance for your help.
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