ABC iView app has repeated momentary interruptions when streaming

[Nick Payne]

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

[Peter05]

On 8/17/2022 at 1:12 PM, Karin A said:

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.

Hi Karin

On Thursday, September 1 ABC audience support sent me the following message:

"We have released an update today, version 6.2.0.  Can you please ensure you have this version installed and advise if the problem persists?"

The update has resolved the issue for me.  Hopefully it will also resolve your issue.

Regards,

Peter

[Peter05]

On 8/17/2022 at 1:12 PM, Karin A said:

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.

I forgot to mention that there is no iView app update to 6.2.0.  My LG TV says that the current version is still 5.4.  But the problem does seem to have disappeared.

[Ian_AW]

If you are streaming live, then it can be caused by buffering. I have had this happen with streaming on Kayo Sports.

What I do is press the left arrow which takes me back 15 seconds from the live feed, and then no more hiccups.

Doing this also stopped the dropping of resolution periodically.

Worth a try.

[Nigel Tocher]

Yes, it works for me now as well – no more glitching. It shows as being version 6.2.0.