ABC iView app has repeated momentary interruptions when streaming

[Nick Payne]

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

[Noel Walker]

On 1/12/2022 at 7:56 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

Yes. I've noticed this also...

[Emanuel Raniolo]

On 1/12/2022 at 8:26 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

Yes I have this problem too, although I do not get picture breakup, just the momentary sound interruption. I timed this not long ago and it was regularly at 60 second intervals. I emailed both ABC Audience Support and the LG content store. Both told me to uninstall and then re-install the ABC iView app. The ABC went further and requested that I also turn the modem and TV off at the wall for a few minutes, switch back on again (to reboot both) and complete a factory reset of the TV, then relaunch the app. I did everything other than factory reset the TV, as it is not a trivial exercise to re enter changes made to the default TV and  program settings. Needless to say that this did not fix the problem.

Interestingly I also noted that the currently installed version of ABC iView on my LG E8 is 4.8.3 and that the LG content store on the TV indicates that 5.4.0 is the latest version available. However when I uninstall and re-install the App, it is  version 4.8.3 that downloads and installs once again. Consequently I can never get the latest version, as there may be a good possibility that our momentary sound issue interruption problem may not be manifest in 5.4.0. I have asked LG why this is the case and I have had no reply. I also know that my son has an older LG TV than mine and his has correctly updated to the new version 5.4.0. So what gives?

I would be interested to know if others have experienced the same inability to update to the latest version issue as me. It would appear that there is a bug on two fronts that LG (in conjunction with the ABC) needs to acknowledge and address promptly.

[Noel Walker]

14 minutes ago, Emanuel Raniolo said:

Interestingly I also noted that the currently installed version of ABC iView on my LG E8 is 4.8.3 and that the LG content store on the TV indicates that 5.4.0 is the latest version available

My iView app updated to 5.4.0 on (15/3/21) my TV is the LG OLED65C8PTA. 

I also mostly get sound breakup occuring, although I have seen the screen blink on the odd occasion.

[Emanuel Raniolo]

1 hour ago, Noel Walker said:

My iView app updated to 5.4.0 on (15/3/21) my TV is the LG OLED65C8PTA. 

I also mostly get sound breakup occuring, although I have seen the screen blink on the odd occasion.

Thanks Noel for your reply.

I see that same information as you in the LG content store when I search and select to view the particulars about the ABCiView app. It clearly says version 5.4.0 updated 15/3/21.

Unless I am interpreting this incorrectly, that refers to the latest app version available in the store. However if you open the installed App and log in normally, once in the "Home" screen go to the right hand side menu and select "My Account" (this is your user profile picture icon). On the "My Account" page at the bottom, mine clearly says Web Version 4.8.3, Config-LGWEBOS4. I take that to be the web version of ABCiView installed on the TV. This cannot be referring to the webOS TV version installed as this is 4.4.0-9 (goldilocks-gorce) as found in the "about this TV" menu in settings/general.

Could you check to see what your ABC iView App "My Account" web version is showing?

For the record I am on the latest TV Software version 05.40.09

[Noel Walker]

9 minutes ago, Emanuel Raniolo said:

Web Version 4.8.3, Config-LGWEBOS4

Mine says the same thing on the "My Account" page.  4.8.3.     My TV about version is also 5.40.09

The only thing I can think is the Web version may not be the same as the App version. IE, The current app 5.4.0 may be based on some old web version of the app 4.8.3. 

[Emanuel Raniolo]

37 minutes ago, Noel Walker said:

Mine says the same thing on the "My Account" page.  4.8.3.     My TV about version is also 5.40.09

The only thing I can think is the Web version may not be the same as the App version. IE, The current app 5.4.0 may be based on some old web version of the app 4.8.3. 

Thank you. We can only speculate. I feel that something is not right however.

I will check my Son's TV as I think that I remember that 5.4.0 was also shown on the ABC iView App My Account page after his update.

I will report back when I am able.

[Emanuel Raniolo]

 

On 1/17/2022 at 3:18 PM, Noel Walker said:

Mine says the same thing on the "My Account" page.  4.8.3.     My TV about version is also 5.40.09

The only thing I can think is the Web version may not be the same as the App version. IE, The current app 5.4.0 may be based on some old web version of the app 4.8.3. 

On 1/17/2022 at 4:03 PM, Emanuel Raniolo said:

Thank you. We can only speculate. I feel that something is not right however.

I will check my Son's TV as I think that I remember that 5.4.0 was also shown on the ABC iView App My Account page after his update.

I will report back when I am able.

Yes you are correct Noel, the Web versions displayed in My Account and for the App itself are unrelated.

My son's My Account displays 4.9.0. Incidentally mine has now changed from 4.8.3 to 4.9.0 as well.

I did contact the LG Content store to follow up on their advice to uninstall then re-install the App to tell them that it did not remedy the problem.

They have since replied and now want me to perform  a TV factory reset. I guess this is generic advice and part of the routine process needed in the investigation. However at this point, I don't believe that they have taken the issue seriously. I have also made them aware of this discussion on this LG Web OS user forum.

I am not prepared to do a TV Factory reset however, as I would have to start from scratch after the reset and it would be as if I took the TV home for the first time.

For me the pain is bigger than the remote probability of gain, so I will put up with the momentary sound interruption which affects the ABC iView App only.

Would be interested of course if someone else followed through with their advice, and also interested to see whether a new App version in future my resolve the issue as well.

 

[JasonM]

On 1/12/2022 at 8:56 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65"

link hidden, please login to view

, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Prime, etc) do not show the same problem.

 

[Emanuel Raniolo]

I would like to report that the problem of repeated momentary interruptions whilst streaming has been resolved on my LG OLED E8 TV.

I watched ABC iView last week and again last night and there are no more problems with sound (sound was the only issue for me as there was no picture interruption).

There was no intervention on my part and I would suggest that either the ABC or LG have fixed the issue.

The ABC iView app version installed from the Content store remains at 5.4.0, however the Web version as listed in the APP is now 4.12.0, an update from 4.9.0 in February.

There has also been a TV software update since this discussion was started in January. LG OS 05.40.26 is now the current version, however this version has been in place since late January and did not impact on the problem also experienced with the previous version 05.40.09.

So all in all a pleasant if not mysterious surprise.

[Noel Walker]

8 minutes ago, Emanuel Raniolo said:

Web version as listed in the APP is now 4.12.0, an update from 4.9.0 in February

Yes, I can confirm the above. iView appears to be stutter free...

[Nick Payne]

On our set (G1 OLED) it still stutters. I started watching Van Der Valk with the iView app on the TV last night, but after the first couple of stutters switched to iView on my Chromecast, where I don't get the stutter. There was no notification either when powering on the TV or starting the iView app that an update was available.

[Emanuel Raniolo]

8 hours ago, Nick Payne said:

On our set (G1 OLED) it still stutters. I started watching Van Der Valk with the iView app on the TV last night, but after the first couple of stutters switched to iView on my Chromecast, where I don't get the stutter. There was no notification either when powering on the TV or starting the iView app that an update was available.

Sorry to hear Nick. There was no notification on my TV either. I can only assume that the within App web TV version updates in the background without giving notification. It is only if there is an updated app version in the LG Content store that a notification will be provided. As our TV models are not the same, I would hope that a similar fix may roll out to you in due course. 

[Joanne A]

I'm also having issues wth playback stuttering and various error codes - codes this far 1003, 6007, 3916. This has been happening for approximately 10 days; no issues previously 

Rebooted modem,  which temporarily works but then problem re-presents.  Re-linked TV to app with no success on eliminating errors. 

 

[Karin A]

On 1/12/2022 at 8:56 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

Seems it’s my turn to have this problem except the sound drops out and the picture freezes for a fraction of a second very frequently - like once every 10 seconds!  My tv is LG NANO86TNA and the ABC iView app is version 5.4.0, updated 15/3/21.  I just tried deleting the app and reinstalling it and there is no change.  I can watch the iView app on my iPad without any issues, and I can cast from the iPad to the tv as well.  This is an annoying workaround to have to use.  It’s been a while since everyone posted here so I hope there is a solution that I just haven’t found yet.  Anyone else experiencing this problem now?

[Emanuel Raniolo]

On 8/7/2022 at 11:38 PM, Karin A said:

Seems it’s my turn to have this problem except the sound drops out and the picture freezes for a fraction of a second very frequently - like once every 10 seconds!  My tv is LG NANO86TNA and the ABC iView app is version 5.4.0, updated 15/3/21.  I just tried deleting the app and reinstalling it and there is no change.  I can watch the iView app on my iPad without any issues, and I can cast from the iPad to the tv as well.  This is an annoying workaround to have to use.  It’s been a while since everyone posted here so I hope there is a solution that I just haven’t found yet.  Anyone else experiencing this problem now?

Hello Karin. Sorry to hear that you are experiencing this problem. In April I posted that my similar issue had spontaneously resolved. Unfortunately about 2 weeks ago the sound drop out started up again. Until that time the ABC iView up had been performing faultlessly. I am hoping that just as the first time, this will again resolve in due course.  The ABC and LG provide no joy with their standard and generic responses. You may be asked to return your TV to the default factory settings and then relaunch the App. I did not go down that path, but you may try. The App also has not been updated for quite some time. Good luck and I hope that you have some success in resolving this matter.

[Karin A]

On 8/9/2022 at 8:32 AM, Emanuel Raniolo said:

Hello Karin. Sorry to hear that you are experiencing this problem. In April I posted that my similar issue had spontaneously resolved. Unfortunately about 2 weeks ago the sound drop out started up again. Until that time the ABC iView up had been performing faultlessly. I am hoping that just as the first time, this will again resolve in due course.  The ABC and LG provide no joy with their standard and generic responses. You may be asked to return your TV to the default factory settings and then relaunch the App. I did not go down that path, but you may try. The App also has not been updated for quite some time. Good luck and I hope that you have some success in resolving this matter.

Thanks for your response, Emanuel, and I’m sorry the bug has returned for you too!  For me it occurs every 10 seconds exactly and in the same place each time (like right on the punchline of a joke, grrr) and it is the only app that does anything remotely like this.  I looked at what I would need to do after a reset of the tv and it would mess up too many other apps for me to consider doing that.  I’m going to start nagging the ABC as the fault seems to be entirely within their app.  Hopefully there’s a ton of other people doing the same and just not posting in forums that I could find.  And I’ll work out how to use my PVR again, I’ve been relying on iView for catch-up tv for years now.  Good luck with your relapsing issue too, fingers crossed for some good news soon!

[ChrisW]

Adding to the chorus of people having the same issue. Just with ABC iView, no other apps. 

[chekarino]

Hi! Also having this very annoying issue. Kids are having a hard time trying to watch Bluey. I tried deleted and reinstalling the app and it didn’t work. Hoping it’ll just solve itself but it’s pretty poor to begin with. 

[Peter05]

I'm also experiencing momentary interruptions in iView that occur every 10 seconds.  I don't have problems with any other app.  My TV is an LG 43 Inch UN73 Series 4K UHD Smart LED TV 43UN7300PTC.

As suggested by LG Support I connected the TV to my mobile phone rather than my home NBN but still the problem persisted.  I then did a factory reset of the TV but this did NOT resolve the issue.  So I guess it's an issue with the iView app rather than the TV.

I found it so annoying that in desperation I bought an Apple TV 4K box.  And now iView works fine.  It's a costly workaround ($240) but at least iView now works.

[Karin A]

16 hours ago, Peter05 said:

I'm also experiencing momentary interruptions in iView that occur every 10 seconds.  I don't have problems with any other app.  My TV is an LG 43 Inch UN73 Series 4K UHD Smart LED TV 43UN7300PTC.

As suggested by LG Support I connected the TV to my mobile phone rather than my home NBN but still the problem persisted.  I then did a factory reset of the TV but this did NOT resolve the issue.  So I guess it's an issue with the iView app rather than the TV.

I found it so annoying that in desperation I bought an Apple TV 4K box.  And now iView works fine.  It's a costly workaround ($240) but at least iView now works.

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.