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Cannot open settings or streaming apps


LG user1

Question

I can't open settings on my LG B9 55" either from the remote (results in black screen) or from menu system (same). Also, when I click on any streaming app, nothing happens although the buttons on the remote otherwise work. I would like to try a factory reset, but can't do this without accessing the system menu. If you know how to factory reset without the menu or otherwise know a fix, please let me know!

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