Quantcast
Jump to content



  • Own an LG TV or webOS device? Join our Forum!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 1
TMOSteel

LG responds to Disney+ 4K and 5.1 sound issues

Question

If anyone is still experiencing issues with the webOS Disney+ app (and I suspect many if not all of us still are) such as the lack of 4K support, 5.1 audio support, or as in my case with the 86UH9500, both, please see LG's response to my inquiry into these issues:

We appreciate you for patiently coordinating with us regarding the current application status of your LG 86UH9500 TV, Xxxxxxx. It is our goal to ensure that you are able to utilize your LG product at its fullest potential so let us assist you with your inquiry today.

In response to this, according to the specifications of the unit, the LG 86UH9500 TV has been designed with a 4K UHD and Surround Mode feature. However, if the Disney+ app is the only application that does not output surround sound, please be advised that both the content being played on the TV and the applications should also support this feature as well. This case on the capability and support made by the developers of the Disney+ Application needs to be raised directly to them so that they can make the necessary updates on the programming and utilize our TVs 4K UHD and Surround Sound features that are already available in our OLED Television. You can reach Disney+ Support Line at 1-888-905-7888 for additional support and assistance.

So, as expected, LG is pointing the finger at Disney to resolve these issues.  This makes sense as my inquires into the availability of the Disney+ app from LG before the launch directed me to reach out to Disney+ as they, not LG, are responsible for it. 

So if any of you out there have Bob Iger on speed dial, can you give him a ring?

Thanks!

(PS yes, LG incorrectly identified the UH9500 as an OLED model when its an LCD, but I'll let it slide)
 

 

 

  • Thanks 1

Share this post


Link to post
Share on other sites

4 answers to this question

Recommended Posts

  • 0

I have signed up for Disney+ since 11/25/19 and used the Disney+ app for LG WebOS. To my knowlege there are no issues with video (always played in 4K and in HDR/Dolby Vision if program offered it). But there was no Dolby surround sound up until about 12/19/19 (only 2 ch stereo only via Optical cable to my A/V Receiver.  Not sure what happened between 12/19 and 12/20 (app version has not changed since 11/18/19), but I can NOW confirm that as of 12/20/19, the Disney+ app for LG WebOS is now playing back in Dolby Digital 5.1 Surround using the Optical Out feature.  My tv is the OLED65C9AUA.  I confirmed the 5.1 Dolby Surround while watching both The Mandalorian and Star Wars Rebels.   I do not have a ARC capable receiver as of yet, so cannot test this feature.  Thank you Disney!

Share this post


Link to post
Share on other sites


  • 0
52 minutes ago, chinnman said:

I have signed up for Disney+ since 11/25/19 and used the Disney+ app for LG WebOS. To my knowlege there are no issues with video (always played in 4K and in HDR/Dolby Vision if program offered it). But there was no Dolby surround sound up until about 12/19/19 (only 2 ch stereo only via Optical cable to my A/V Receiver.  Not sure what happened between 12/19 and 12/20 (app version has not changed since 11/18/19), but I can NOW confirm that as of 12/20/19, the Disney+ app for LG WebOS is now playing back in Dolby Digital 5.1 Surround using the Optical Out feature.  My tv is the OLED65C9AUA.  I confirmed the 5.1 Dolby Surround while watching both The Mandalorian and Star Wars Rebels.   I do not have a ARC capable receiver as of yet, so cannot test this feature.  Thank you Disney!

The app was updated by Disney to support 5.1 audio, they've tweeted about the update.  The lack of 4K support is not on all models, yours may have supported it from day 1 but mine did not (2019 model vs 2016).  There have been other posts from LG owners here and on AVS forum about the lack of 4K.  I have my 86UH9500 connected to my Denon AVR-X3500H via ARC and can confirm its outputting 5.1 audio without issues.

Share this post


Link to post
Share on other sites
  • 0

FYI, make sure you  have this set on the TV:

Go to Settings > Sound > Sound Out > Optical 
Set it to "Pass Through"

I believe this will make the output to the fiber optic cable be the exact stream from Disney+ (or any other source).

Share this post


Link to post
Share on other sites
  • 0

Looks like Disney finally fixed its app - have not used D+ in months as I purchased an NVIDIA Shield Pro and now stream everything from that (including Movies Anywhere, CBS All Access, HBO Max and Peacock). 

Just for fun loaded the D+ app on my LG, saw a 9/14 update and applied it, and lo and behold the D+ 4K movies now show 4K available and play in 4K.  

Still better with the NVIDIA since I can get ATMOS sound in addition to Dolby Vision (the 2016 models do not have eARC and can only output 5.1 max via HDMI).  

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Topics

    • By superleccy
      Hi there
      I've had my LG WebOS SmartTV for a couple of months, but in the past week or so I've noticed it's really started eating up all my home's Internet bandwidth, even when I'm just watching FreeSat TV and not running any apps.  It's connected to my router using wired ethernet, so it's not a WiFi problem.
      I can only assume that one the apps I've installed is suddenly decided to download a ton of data in the background.  But which one?
      The only solution I can think of is to install my apps one-by-one until my bandwidth issue improves.  And that's what I'll do.
      But I found this forum, and thought I'd ask you good people if any of you had had a similar experience.
      Here's the apps I've got installed:
      BritBox BBC iPlayer Spotify YouTube Amazon Prime Video NowTV AppleTV Thanks in advance for any tips
      SL
    • By Ravichandran S
      My TV was bought in 2014 55UB850T-TA with WebOS TV version 1.4.0-2337 (afro-ashley). 
      I recently purchased the Disney hotstar subscription. But in the above version the LG content store does not show the Hotstar
      As per the news in this link we are eligible to upgrade to WebOS 2.0. But the automatic updates does not say it as WebOS 2.0 but still WebOS 1.4

      link hidden, please login to view Why this discrimination for old users of LG TV? How will I install new apps in this TV?
      Please help.
      Thanks,
      Ravichandran
    • By Akash Akash
      i want to download jpeg picture from my lg tv browser and  when i click on download  it says file not support ed
    • By nashwan
      I have the following setup:
       
      LG 55EF950V television which is running webOS 2.2.0-1317 (this should be the latest version of the OS).
       
      I have a number of video files on my Synology DiskStation DS413 NAS which I connect to with the TV over DLNA (on the TV this is Smart Share -> Devices -> (NAS))
       
      I can see all the video files and play them etc., however when viewing the list of files I dont see any thumb images even though I have a JPEG image for each file.  For example: "My Video.mkv" has a thumb call "My Video.jpg".  For collections I put a "cover.jpg" image in the directory (this doesnt work either on the LG TV).
       
      Has anyone else out there managed to get a webOS 2 TV to show video thumb nail images for videos over DLNA?
       
       
      BTW: this all works when I use a Samsung TV so I dont think it has anything to do with the way the Synology DiskStation DS413 NAS is setup.
    • By Alex
      LG announced today in its press release that AppleTV+ is coming to LG webOS TVs. In 2020, a new Apple TV app will be released and customers with 2018 and 2019 LG webOS TVs will also be able to download the app:
      LG’s award-winning webOS smart TV platform will bring 2020 LG OLED and LG NanoCell TVs a plethora of programming from the constantly-growing number of top global content providers through apps and services such as Disney+, Netflix and CBS All Access. New for 2020, the Apple TV app allows customers to subscribe and watch Apple TV+ and Apple TV channels as well as access their iTunes video library and buy or rent more than 100,000 films and TV shows. Customers with 2018 and 2019 LG TV models will also be able to enjoy the Apple TV app this year.
       
       


×
×
  • Create New...