Quantcast
Jump to content



  • Own an LG TV or webOS device? Join our Forum!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 1
TMOSteel

LG responds to Disney+ 4K and 5.1 sound issues

Question

If anyone is still experiencing issues with the webOS Disney+ app (and I suspect many if not all of us still are) such as the lack of 4K support, 5.1 audio support, or as in my case with the 86UH9500, both, please see LG's response to my inquiry into these issues:

We appreciate you for patiently coordinating with us regarding the current application status of your LG 86UH9500 TV, Xxxxxxx. It is our goal to ensure that you are able to utilize your LG product at its fullest potential so let us assist you with your inquiry today.

In response to this, according to the specifications of the unit, the LG 86UH9500 TV has been designed with a 4K UHD and Surround Mode feature. However, if the Disney+ app is the only application that does not output surround sound, please be advised that both the content being played on the TV and the applications should also support this feature as well. This case on the capability and support made by the developers of the Disney+ Application needs to be raised directly to them so that they can make the necessary updates on the programming and utilize our TVs 4K UHD and Surround Sound features that are already available in our OLED Television. You can reach Disney+ Support Line at 1-888-905-7888 for additional support and assistance.

So, as expected, LG is pointing the finger at Disney to resolve these issues.  This makes sense as my inquires into the availability of the Disney+ app from LG before the launch directed me to reach out to Disney+ as they, not LG, are responsible for it. 

So if any of you out there have Bob Iger on speed dial, can you give him a ring?

Thanks!

(PS yes, LG incorrectly identified the UH9500 as an OLED model when its an LCD, but I'll let it slide)
 

 

 

  • Thanks 1

Share this post


Link to post
Share on other sites

5 answers to this question

Recommended Posts

  • 0

I have signed up for Disney+ since 11/25/19 and used the Disney+ app for LG WebOS. To my knowlege there are no issues with video (always played in 4K and in HDR/Dolby Vision if program offered it). But there was no Dolby surround sound up until about 12/19/19 (only 2 ch stereo only via Optical cable to my A/V Receiver.  Not sure what happened between 12/19 and 12/20 (app version has not changed since 11/18/19), but I can NOW confirm that as of 12/20/19, the Disney+ app for LG WebOS is now playing back in Dolby Digital 5.1 Surround using the Optical Out feature.  My tv is the OLED65C9AUA.  I confirmed the 5.1 Dolby Surround while watching both The Mandalorian and Star Wars Rebels.   I do not have a ARC capable receiver as of yet, so cannot test this feature.  Thank you Disney!

Share this post


Link to post
Share on other sites


  • 0
52 minutes ago, chinnman said:

I have signed up for Disney+ since 11/25/19 and used the Disney+ app for LG WebOS. To my knowlege there are no issues with video (always played in 4K and in HDR/Dolby Vision if program offered it). But there was no Dolby surround sound up until about 12/19/19 (only 2 ch stereo only via Optical cable to my A/V Receiver.  Not sure what happened between 12/19 and 12/20 (app version has not changed since 11/18/19), but I can NOW confirm that as of 12/20/19, the Disney+ app for LG WebOS is now playing back in Dolby Digital 5.1 Surround using the Optical Out feature.  My tv is the OLED65C9AUA.  I confirmed the 5.1 Dolby Surround while watching both The Mandalorian and Star Wars Rebels.   I do not have a ARC capable receiver as of yet, so cannot test this feature.  Thank you Disney!

The app was updated by Disney to support 5.1 audio, they've tweeted about the update.  The lack of 4K support is not on all models, yours may have supported it from day 1 but mine did not (2019 model vs 2016).  There have been other posts from LG owners here and on AVS forum about the lack of 4K.  I have my 86UH9500 connected to my Denon AVR-X3500H via ARC and can confirm its outputting 5.1 audio without issues.

Share this post


Link to post
Share on other sites
  • 0

FYI, make sure you  have this set on the TV:

Go to Settings > Sound > Sound Out > Optical 
Set it to "Pass Through"

I believe this will make the output to the fiber optic cable be the exact stream from Disney+ (or any other source).

Share this post


Link to post
Share on other sites
  • 0

Looks like Disney finally fixed its app - have not used D+ in months as I purchased an NVIDIA Shield Pro and now stream everything from that (including Movies Anywhere, CBS All Access, HBO Max and Peacock). 

Just for fun loaded the D+ app on my LG, saw a 9/14 update and applied it, and lo and behold the D+ 4K movies now show 4K available and play in 4K.  

Still better with the NVIDIA since I can get ATMOS sound in addition to Dolby Vision (the 2016 models do not have eARC and can only output 5.1 max via HDMI).  

  • Like 2

Share this post


Link to post
Share on other sites
  • 0
On 9/17/2020 at 2:07 AM, TMOSteel said:

Looks like Disney finally fixed its app - have not used D+ in months as I purchased an NVIDIA Shield Pro and now stream everything from that (including Movies Anywhere, CBS All Access, HBO Max and Peacock). 

Just for fun loaded the D+ app on my LG, saw a 9/14 update and applied it, and lo and behold the D+ 4K movies now show 4K available and play in 4K.  

Still better with the NVIDIA since I can get ATMOS sound in addition to Dolby Vision (the 2016 models do not have eARC and can only output 5.1 max via HDMI).  

Good to know that the behemoth that is Disney are actually paying attention to their customers' problems.

Share this post


Link to post
Share on other sites


Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Topics

    • By frank_1985
      Hi everyone,
      I'm interested in the OLED BX. I would like to know if it is compatible with a 5TB HDD (to be connected and fed through one of the TV USB port).
      LG manuals recommend to connect up to 2TB storage HDDs but don't really state that higher capacity devices are not expected to work.
      Then, I'm not sure how are things with DTS support. It seems that DTS decoding is no longer supported on the 2020 tv sets. But LG web page (updated 08/22/2020) titled "Support Video Playback File Type & Codec" still claims that "TV supports DTS audio codec when USB/HDMI video file playback offers it".
      Can any of you shed some light on these ones?
      Thank you so much.
       
    • By Farhan Dabir
      Hotstar i am not getting it in version 05.30.95 and it is not updating also please fix this problem and also the screen share is not working it is showing restart yohr tv everytime
    • By swin
      TV: LG 55UJ630V 
      OS Version: 5.80.50
      Problem: Spotify is laggy, stops occassionally and is basically a sub-prime experience.
      I can play 4K TV with Netflix, Amazon Prime etc absolutely fine, so why should an audio app have problems?
       
       
    • By Arthur Dent
      LG TV feature requests
      1-disable floating pointer 
      2- name hard drives
      3-be able to delete empty folders, not just video files
      4-make pixel refresh automatically on cumulative hours
      5-pixel refresh page confusing needs redescribing.
      6-allow more padding time for recordings, up to 1 hr user defined
      7-allow custom recordings to be given a name to help remember what they are
      8-allow saving of TV settings to a file on a usb pen or HDD.....several named files would be good, then family could chose their favourite settings and load the file from a usb pen / hard drive. Plus could have settings that are in test, in case doesn’t work out
      9+a text file to describe firmware update content is
      10- would like a feature request section on LG website for ideas and allow voting, you would then have an easy access to ideas & their popularity 
      11-Allow setting of recordings manual or through E.P.G. To have ALL options available I.e. Pad time recurring recoding etc. Without having to exit and go back to Edit mode to change the other settings.
    • By fynotfi
      When will the Spotify app be available for webOS?


×
×
  • Create New...