Quantcast
Jump to content
  • 0

Slow Programme Guide


Den C

Question

LG50UK6950. The programme guide is slow to load, and has to re-load for each page. My previous LG tv (a 49UK.....) was the same.

Samsung, Panasonic, Toshiba and Sony are almost instantaneous.

Is this a hardware problem, eg lack of memory, or software - in which case is it ever going to be fixed?

Link to comment
Share on other sites

18 answers to this question

Recommended Posts

  • 0
8 hours ago, Den C said:

LG50UK6950. The programme guide is slow to load, and has to re-load for each page. My previous LG tv (a 49UK.....) was the same.

Samsung, Panasonic, Toshiba and Sony are almost instantaneous.

Is this a hardware problem, eg lack of memory, or software - in which case is it ever going to be fixed?

I have the UK6400plf and it's the same as yours. Freeview play uses the internet connection but mine is 56mbs so can't understand why it's so slow too! As you say, reloading with each page....what a drag!

Link to comment
Share on other sites

  • 0
On 11/24/2019 at 10:01 PM, Tinks said:

I have the UK6400plf and it's the same as yours. Freeview play uses the internet connection but mine is 56mbs so can't understand why it's so slow too! As you say, reloading with each page....what a drag!

I have a 350Mbps internet connection and suffer the same issue with my new 55UM7660PLA .  I never had an issue with lag with my old Samsung smarttv.   The lag is unbearable  so I will send back - shame as I love the TV but having such a slow TV program interface is a deal breaker.

Link to comment
Share on other sites

  • 0

Just bought an LG 55SM9010PLA as I was told by various people it was a great TV. The picture may be good but I find the programme guide absolutely useless taking a couple of seconds to load and when using page down or up I get a blank page for a couple of seconds. My old Samsung was instant so what's with this awful lag. It's nothing to do with the internet connection as it's just the same if I disconnect the internet, They've put plenty of useless things in like the annoying red pointer on the magic remote but can't get the basic stuff right - it's like going back in time, even before my ancient Samsung. Unfortunately I also bought a 24 inch for the bedroom at the same time and this is just as bad. I always said in the past I would stick with Samsung and I really wish I had.

Link to comment
Share on other sites

  • 0

I doubt it is ever going to be fixed. I asked a techie this and he reckons they are using JAVA as a programming language.  They'd have to re-code the entire thing to make it work properly.

With every system update (got one today) I am thinking "I hope this fixes the 'loading' message ".   Nope!

Even Kodi has a much better guide - it is very fluid and you can scroll 12 days in advance or back with NO LAG or loading.

Has anyone from LG actually bothered to get back to this issue? 

Just a response along the lines of "We are aware it is an issue but because of the way it is coded, we cannot change it" OR " We are aware of the issue and are working on a fix to be deployed xxx date".

It's the lack of response that is the worst of all. 

Link to comment
Share on other sites

  • 0
On 4/2/2020 at 10:13 AM, adeski said:

I doubt it is ever going to be fixed. I asked a techie this and he reckons they are using JAVA as a programming language.  They'd have to re-code the entire thing to make it work properly.

With every system update (got one today) I am thinking "I hope this fixes the 'loading' message ".   Nope!

Even Kodi has a much better guide - it is very fluid and you can scroll 12 days in advance or back with NO LAG or loading.

Has anyone from LG actually bothered to get back to this issue? 

Just a response along the lines of "We are aware it is an issue but because of the way it is coded, we cannot change it" OR " We are aware of the issue and are working on a fix to be deployed xxx date".

It's the lack of response that is the worst of all. 

I see no one from LG has the couteousy to even bother to answer this issue . Won't be buying an  LG TV again. Zero customer service. Plus, this forum is full of spam ads. The whole experience sucks. I have complained to Which magazine, the consumer guardians, so that they factor this poor customer experience in when they review LG TV's in future.

  • Thanks 1
Link to comment
Share on other sites

  • 0

I'd have thought recoding the programme guide would not be a major job for the world's largest TV manufacturer.

Anyway I got rid of my LG and bought a set from it's biggest competitor.  Instantaneous programme guide.

To be fair to LG it has a far better signal diagnostic. The competitor only shows "signal quality" whereas the LG diagnostic shows signal strength as well. It also shows a list of the TV channels on each Mux . Good signal diagnostics are essential for pointing your aerial, especially in weak signal locations.

I also complained to Which, who consistently rates this TV as a best-buy. It has actually mentioned the slow programme guide for some sets, but it doesn't reduce the number of 'stars'. They said they would pass my complaint on to the reviewing team, but no change in recent ratings.

  • Thanks 1
Link to comment
Share on other sites

  • 0

I am really disaapointed to read that this is a long standing problem that LG are clearly aware of.  I had hoped to find a quick solution to fix a basic feature of the TV.  I think I will do the same as Den C and share my views with Which as I was influened by their review in making  my choice of TV,  which made no mention of this frustrating flaw

Link to comment
Share on other sites

  • 0

Me neither. My old (pretty ancient and not smart) Samsung was instant with the EPG and the picture quality on HD channels was excellent. Only chose LG as I thought Freeview Play would be a good idea but that is pretty [email protected] too, it's far easier to use the catchup apps. Luckily I paid far less than you but still too much to replace it.

Link to comment
Share on other sites

  • 0

My old Non Smart Panasonic had a brilliant TV guide, instant, seems technology has eve added LG in certain areas, thank God the picture is awesome.....wish it had an option to save the TV picture / Audio setting like it does with channel favourites , think there are 14 save slots for this....crazy or what

Link to comment
Share on other sites

  • 0
On 11/24/2019 at 8:17 AM, Den C said:

The slowness is so bad we have grown to adapt by saying we are going to warm the tv up, which implies turning the tv on,  moving to the right a few apps and launching youtube tv. That sequence takes about 2 minutes. I will never buy another LG tv again. How did this every get through  quality control?

 

Link to comment
Share on other sites

  • 0

It’s a real pity, great picture, crap TV, had this just over a year and the writing is coming off the remote control, LG do t want to know, took out 6 year cover with richer sounds, but they only cover if it’s broken, class it as an accessory , ACCESSORY Not Amy more, you can’t operate the TV without one.....expensive mistake. None of the reviews mentioned the slow EPG.... 

Link to comment
Share on other sites

  • 0

I found mine got really slow a few months back. Before that it was just slow (few seconds per page), now it’s as much as a minute. 
It’s a great TG otherwise and I rarely watch anything off live Freeview anyway but still bewildering why it’s so appallingly poorly designed. My other TVs are more or less instant on the epg. 

Link to comment
Share on other sites

  • 0
On 4/24/2021 at 9:41 PM, Adrian M said:

I found mine got really slow a few months back. Before that it was just slow (few seconds per page), now it’s as much as a minute. 
It’s a great TG otherwise and I rarely watch anything off live Freeview anyway but still bewildering why it’s so appallingly poorly designed. My other TVs are more or less instant on the epg. 

Exactly  this, I will never buy another LG TV.

I wonder what it will take for @LGElectronics to care enough to fix this?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Alex
      For anyone that has browsed the LG website, you may have noticed random links to LG's feedback form which is powered by CVENT. The direct link is below:


      link hidden, please login to view
    • By News Reporter
      LG Continues to Push the Limits of Future Mobility with Advanced ADAS Technology

      SEOUL, Nov. 25, 2021 — LG Electronics (LG) and Mercedes-Benz AG were named joint winners this week at the annual AutoSens Awards, a global celebration of autonomous driving and advanced driver assistance systems (ADAS).
      Every year the AutoSens conference recognizes companies for innovations in six categories of which LG was nominated in two: 2020 Vision Award and Hardware Development of the Year. The 2020 Vision Award was bestowed to LG and Mercedes-Benz in recognition of their influence, sustainability, contribution to the industry and inspiration to future technologies. The Hardware Development of the Year award was given to LG for successfully commercializing its front multipurpose camera technology beyond the concept stage. LG and Mercedes-Benz have been on ADAS camera technology for the past seven years, seeing the fruits of their labor commercialized in the new sedan which launched last month.
      First started in 2015, the AutoSens Awards celebrates the best innovations and innovators in ADAS and autonomous vehicle technology. Every year, representatives from automakers, suppliers, research labs and academia take part in AutoSens online communities, conferences and training modules, exhibition events and workshops to better understand the fast-growing autonomous vehicle industry, which could not exist without ADAS technology.
      Dr. Park Young-kyung, a Vision AI expert at LG, and Dr. Benjamin Marx of Mercedes-Benz’ multi-purpose camera team accepted the award and delivered a speech where they described the rewarding experience of working together for many years to develop a camera solution that improved real-life safety and met the strict European NCAP safety requirements. The state-of-the-art technology developed by the two companies is capable of taking advantage of deep learning and multi radar sensors to deliver significantly more environmental data to the central processing unit for analysis. More data results in better analysis and greater safety.
      “Demonstration value to our automotive customers is the ultimate reward for LG,” said Dr. Kim Jin-yong, president of the LG Vehicle component Solutions Company. “Being honored together with Mercedes-Benz is very meaningful to LG as we strive to contribute toward innovation in future mobility.”
      # # #

      link hidden, please login to view
    • By Jasmin Rašljanin
      I recently bought a UHD tv 65UP75003. I'm not sure, but I think there was a problem after the software upgrade. The TV is connected via an HDMI cable to a DTV receiver that sends 1080i resolution and the problem is in the horizontal line that travels from top to bottom. The line is not visible at progressive resolution. What I did: Reset the TV, receiver, bought a new high speed HDMI cable ...
      Please help and what to try next?

      link hidden, please login to view  
    • By News Reporter
      In a unique initiative to address food insecurity and spread kindness across the United States, LG is working with global nonprofit Lasagna Love to positively impact communities by connecting neighbors through homemade lasagnas.
      LG USA enlisted the help of celebrity chefs and foodies to kick off the . They will be pitching in to bake lasagnas and posting their experience across their social media channels to inspire others to volunteer and keep the cooking challenge going.

      The campaign, which launched on Nov. 8 in time for the season of giving, has a goal of delivering 15,000 meals and connecting people in their communities throughout the USA. The social media campaign encourages others to join Lasagna Love’s mission of addressing the incredible rise in food insecurity among families and providing a simple act of kindness to those in need of a helping hand.

      LG believes in empowering home cooks and providing them with the innovative tools they need to make the most of their time in the kitchen. Through the partnership with Lasagna Love, LG will be sharing recipes and cooking tips for LG’s InstaView ranges to motivate consumers to get involved and give them all the tools they need to make and gift the perfect lasagna.

      “We’ve all been in a place of needing support, whether it’s a family struggling with food insecurity, a neighbor feeling isolated, or a friend who could use a little encouragement, we hope to inspire others this holiday season to spread Lasagna Love’s mission and connect people in their communities,” says Gail Conroy, senior director of marketing, LG Electronics USA.

      Lasagna Love’s mission is simple: feed families, spread kindness and strengthen communities. According to CEO and Founder Rhiannon Menn, “Lasagna Love was created through the simple act of one family making a home-cooked meal for another family in need. As we continue to scale our mission of spreading kindness, what’s most inspiring is how we’re making life a little better not only for the families receiving a meal, but also for the volunteers who are cooking.
      “We’re thrilled to be partnering with an innovative company like LG that truly understands the power in this one simple act of kindness and wants to help us reach even further,” she says.
      # # #

      link hidden, please login to view
  • Similar Tagged Content

    • By Den C
      The guide is slow to load. This is not the case with other TVs like Panasonic and Samsung, where the guide comes up instantly.
    • By Martlea
      Noticed UK Freesat Satellite TV Guide does have a filter to view by Genre but the antenna Freeview  guide does not have this feature/function - why not?
       
    • By AnonViewer
      Hi,

      I purchased a new 43" LG 4K TV in India couple of months ago. Model Number is 43UJ652t. I use Dish TV DTH service for watching TV. I connected my Dish TV HD Set Top Box  to the TV through HDMI port (HDMI 1)

      I have couple of questions - 
       
      When I select the HDMI input to watch TV, the following information is displayed on the top-left corner of the TV (See pic 1 below). It says 720p there. What does it mean? I have  HD set top box with HD Channel subscription. Why is it saying 720p there even when I am watching HD channels? There is an Icon in the Web OS launcher called Live TV (see  pic 2 below). It doesn't work with DTH set-top boxes? Does it only work with Antenna and Free to Air channels? The TV guide icon (see pic 3) in the Web OS launcher doesn't doesn't play the TV Guide for my Set-Top Box. It asks me to fine tune the programming first  but Auto-tuning doesn't find any channels? Is the TV Guide functionality available only for the Antenna and  FTA channels? Can I add channels from my set-top box to the My Channels menu (see pic 4)? How do I add shows from Amazon Prime to the "My Content" menu for easy access. Currently, it only allows me to add YouTube content Can I add a specific channel from my Dish TV set top box as a long press shortcut in my LG Magic Remote? In the below LG videos, when the presenter selected  the STB while setting up Live TV, the TV automatically searches for the channels and populates the TV Guide? Is it not possible to do it for Indian DTH set top boxes?
         



      These questions are driving me mad. Please help me in understanding the LG Web OS System better

       



×
×
  • Create New...