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Den C

Slow Programme Guide

Question

LG50UK6950. The programme guide is slow to load, and has to re-load for each page. My previous LG tv (a 49UK.....) was the same.

Samsung, Panasonic, Toshiba and Sony are almost instantaneous.

Is this a hardware problem, eg lack of memory, or software - in which case is it ever going to be fixed?

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8 hours ago, Den C said:

LG50UK6950. The programme guide is slow to load, and has to re-load for each page. My previous LG tv (a 49UK.....) was the same.

Samsung, Panasonic, Toshiba and Sony are almost instantaneous.

Is this a hardware problem, eg lack of memory, or software - in which case is it ever going to be fixed?

I have the UK6400plf and it's the same as yours. Freeview play uses the internet connection but mine is 56mbs so can't understand why it's so slow too! As you say, reloading with each page....what a drag!

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On 11/24/2019 at 10:01 PM, Tinks said:

I have the UK6400plf and it's the same as yours. Freeview play uses the internet connection but mine is 56mbs so can't understand why it's so slow too! As you say, reloading with each page....what a drag!

I have a 350Mbps internet connection and suffer the same issue with my new 55UM7660PLA .  I never had an issue with lag with my old Samsung smarttv.   The lag is unbearable  so I will send back - shame as I love the TV but having such a slow TV program interface is a deal breaker.

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Just bought an LG 55SM9010PLA as I was told by various people it was a great TV. The picture may be good but I find the programme guide absolutely useless taking a couple of seconds to load and when using page down or up I get a blank page for a couple of seconds. My old Samsung was instant so what's with this awful lag. It's nothing to do with the internet connection as it's just the same if I disconnect the internet, They've put plenty of useless things in like the annoying red pointer on the magic remote but can't get the basic stuff right - it's like going back in time, even before my ancient Samsung. Unfortunately I also bought a 24 inch for the bedroom at the same time and this is just as bad. I always said in the past I would stick with Samsung and I really wish I had.

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I doubt it is ever going to be fixed. I asked a techie this and he reckons they are using JAVA as a programming language.  They'd have to re-code the entire thing to make it work properly.

With every system update (got one today) I am thinking "I hope this fixes the 'loading' message ".   Nope!

Even Kodi has a much better guide - it is very fluid and you can scroll 12 days in advance or back with NO LAG or loading.

Has anyone from LG actually bothered to get back to this issue? 

Just a response along the lines of "We are aware it is an issue but because of the way it is coded, we cannot change it" OR " We are aware of the issue and are working on a fix to be deployed xxx date".

It's the lack of response that is the worst of all. 

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