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4K YouTube video memory crash

Zorac Dev
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Zorac Dev Apprentice

Zorac Dev

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So you buy a LG 4k ready TV,  you load the YouTube app that came pre installed and that you have updated to the latest version so you can see 4K quality. Then you try to watch ANY 4K video and the you get the app "out of memory" crash. WTF why is the TV free memory not large enough to play 4K videos via the app? What needs to be done to make this work? Add more memory, free up memory, uninstall everything?  Most apps including the LG browser crash consistently with this memory message. Don't you test this stuff before releasing it?
Come on LG give some feedback on the real issue and more importantly what can be done to fix it?

43UJ670V TV with WebOS 04.70.45

George Hofmeister Mentor

George Hofmeister

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Posted
1 hour ago, Zorac Dev said:

So you buy a LG 4k ready TV,  you load the YouTube app that came pre installed and that you have updated to the latest version so you can see 4K quality. Then you try to watch ANY 4K video and the you get the app "out of memory" crash. WTF why is the TV free memory not large enough to play 4K videos via the app? What needs to be done to make this work? Add more memory, free up memory, uninstall everything?  Most apps including the LG browser crash consistently with this memory message. Don't you test this stuff before releasing it?
Come on LG give some feedback on the real issue and more importantly what can be done to fix it?

43UJ670V TV with WebOS 04.70.45

As a rule of thumb LG do not develop the apps for webOS, that is the purview of the content providers.

Plus this a user to user forum and there is no guarantee that LG even looks at forum such as this one, although if they have any sense they will.

There is a sticky post with a link to the LG portal where you can detail the problems you are having.  Add in to your communication with them all the relevant details of your TV, firmware and the release version of any relevant apps.  Make it clear you are a member of this forum and that you will detail what responses you get from them here.  That way at least it is made clear that you are not one person alone who they can ignore.

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