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Resolving the Major Issues with LG TVs: A Comprehensive Guide

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Resolving the Major Issues with LG TVs: A Comprehensive Guide


LG has gained a reputation for producing high-quality televisions that combine cutting-edge technology with sleek designs. However, like any other electronic device, LG TVs can experience issues that may affect their performance and user experience. In this article, we will explore some of the most common problems encountered with LG TVs and provide practical solutions to address them effectively.

1. Poor Picture Quality:

One of the most frustrating issues faced by LG TV owners is poor picture quality. To enhance your viewing experience, consider the following steps:

  1. Adjust picture settings: LG TVs offer various pre-set picture modes like Standard, Cinema, or Sports. Experiment with these modes to find one that suits your preferences. Additionally, fine-tune settings such as brightness, contrast, color temperature, and backlight intensity to optimize picture quality for your viewing environment.
  2. Update firmware: Regularly check for firmware updates on LG's official website or through the TV's settings menu. Firmware updates often include performance improvements and bug fixes that can enhance picture quality.
  3. Check input source: Sometimes, the picture quality issue may be due to a poor quality input signal. Ensure that your cable, satellite, or streaming device is connected securely and functioning properly. Consider using high-quality HDMI cables for optimal performance.

2. Sound Issues:

Sound problems can detract from the immersive experience that LG TVs aim to provide. To tackle sound-related issues, try the following:

  1. Adjust audio settings: LG TVs offer various sound modes, including Standard, Cinema, Music, and Sports. Experiment with these modes to find the one that suits your audio preferences. Additionally, adjust settings like bass, treble, balance, and surround sound to optimize your audio experience.
  2. External speakers or soundbar: If you are dissatisfied with the built-in speakers' performance, consider connecting external speakers or a soundbar to your LG TV. This can significantly enhance the audio quality and immersion.
  3. Check audio output settings: Ensure that the TV's audio output settings are correctly configured. Verify that the correct audio output, such as HDMI ARC, optical, or Bluetooth, is selected based on your audio setup.

3. Connectivity and Network Issues:

LG TVs rely heavily on connectivity features for streaming content and accessing smart features. If you encounter connectivity or network problems, try the following solutions:

  1. Network troubleshooting: Make sure your TV is connected to a stable Wi-Fi network. Restart your router, update its firmware, or try connecting your TV using an Ethernet cable for a more stable connection.
  2. Software updates: Keep your TV's firmware and applications up to date. Regularly check for system updates in the TV's settings menu. These updates often include bug fixes and improvements that can resolve connectivity issues.
  3. Factory reset: If all else fails, performing a factory reset can help resolve persistent network issues. However, be aware that this will reset all settings and erase stored data, so make sure to back up important information beforehand.


While LG TVs are known for their exceptional quality, they can experience certain issues that may impact their performance. By following the solutions provided above, you can troubleshoot and resolve some of the most common issues with LG TVs, including poor picture quality, sound problems, and connectivity/network issues. Remember to consult the TV's user manual or LG's support website for specific instructions tailored to your model. With these steps, you can optimize your LG TV experience and enjoy uninterrupted entertainment.

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You should also add that all OLED TV's have an embedded "screen saver" that cannot be turned off. It is there to prevent image retention or "burn-in" but that prevention method interferes with a lot of apps, especially Plex.

Whenever I use Plex to play music from my central media server either via Fire TV or directly in the LG WebOS software, it will time-out after about 20-30 minutes, When that happens, it disconnects Plex from it's source (my central NAS) and creates an error that can only be corrected by rebooting the device.

It does not happen on regular LED TV's which makes sense since they are not susceptible to image retention or burn-in. Usually the remedy is to make sure the image on the screen changes or refreshes after a period of time and with Plex music, that happens about every 3-5 minutes when the song finishes playing and the next one loads. So I really don't understand why LG keeps this onerous screen saver in place. Please remove it or allow the use or the Plex app to disable it.

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If you already have image retention or OLED burn-in, there's nothing you can do to remove it. As prevention, you can run the pixel refresher periodically, make sure screen shift is on and keep the logo luminance setting to low. But if you already have image retention then you should contact LG Customer Service and seek a solution for a replacement TV through them. Their email is [email protected]. Years ago, I had a LG OLED 55E6P TV and the CNN logo started to burn in. They were great about it and offered me a pro-rated discount towards a replacement TV. Give it a try. 

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