Quantcast
Jump to content

Bugs or wrong use?


Recommended Posts

Hello! I‘m a guy from Germany who bought his first time ever LG TV, the OLED55G19LA. Coming from a Samsung UE49KS7090 I actually expected the LG to be as good as the Samsung in regards of user interface and handling, but it‘s way worse. Well, gotta live with that. But since using it for about two weeks now, I noticed a few things. Since in my job I‘m a software tester (not for TVs, but software for users is software for users), I think I kinda have an eye for things and how they are supposed to be or not. 

Since there is only a wishlist forum and no „report your bugs here“ forum, I‘ll post my bugs directly here in hope some developer will record them on the bug tracking list.

1. Bug: Timers. When gaming on my PS5, the TV suddenly came up with ‚will switching off in 5 minutes‘. So I deactivated that timer which was on by default (why??), just to see the same message appearing again after another 4 hours (yes, on weekends gaming sessions can be long). I think this is a typical software developer flaw. The running timer isn‘t canceled when switching that option off.

2. Bug: Youtube app. When playing videos from a playlist with auto-play activated and commercials come in the middle of a video, after using the „Skip ad“ button it would randomly jump to another video, which isn‘t on the playlist. This only happens when I connect from within thr Youtube app on my iPad to my TV, select videos on the iPad which would put them onto the playlist of the TV. The TV would start playing, a commercial come and zing!, you‘re out of your currently watched video.

3. Unwanted behavior: when starting the TV, it would also wake my NAS. This isn‘t necessary. It should only wake it when I open the media player app.

4. Missing option „Start where you left off last time“: when shutting down the TV while Youtube or Netflix are running, I‘d expect it to come up again the same way. But this only happens randomly or not at all.

5. Bug: HDMI CEC. My A/V receiver is on the HDMI(ARC) port. The LG deteced it as Denon Sound Bar (how??). Switching it on together with the TV only sometimes works. Switching it off doesn‘t work at all. What works nicely is loudness control.

6. Bug: Audio interrupts. When playing a video in the media player, streaming Netflix or gaming on PS5, which is directly  connected to the TV, the audio stream via ARC would randomly be interrupted for about one second while the video continues neatlessly. I never had such with the Samsung TV. Totally new and extremely annoying bug.

7. Controversial topic: DTS audio. I learned that LG doesn‘t decode DTS in files played from the media player. But passing it through is not decoding and I don‘t think that LG would need a DTS licence to just pass it through. Of course the question would be „Why not even passing it through?“. The Samsung I used before could do that. Well, this one’s five years old and I know that current models also don‘t support DTS anymore, but perhaps they pass it through.

Link to comment
Share on other sites

  • 3 weeks later...
  • Replies 2
  • Created
  • Last Reply

Top Posters In This Topic

On 12/5/2021 at 11:15 AM, infiniter said:

7. Controversial topic: DTS audio. I learned that LG doesn‘t decode DTS in files played from the media player. But passing it through is not decoding and I don‘t think that LG would need a DTS licence to just pass it through. Of course the question would be „Why not even passing it through?“. The Samsung I used before could do that. Well, this one’s five years old and I know that current models also don‘t support DTS anymore, but perhaps they pass it through.

I have just found this out because I can't play many films - it's annoying and I agree that passthrough should be ok

Link to comment
Share on other sites

  • 2 months later...

8. Wrong message about audio: when the media player is starting to play a file with two audio tracks of which one is DTS, it will still pop up the message "Die Datei unterstützt kein Audio" which translates "This file supports no audio" which, by the way, is weird English.

About 4 months after reporting the timer bug here and to LG it still hasn't vanished. Are they actually working on webOS or not?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Hblone
      Hallo, I bought a 55un74006LB smart tv in Italy. It seems not to have usb recording capabilities, according to the information on the italian website, but the UK site declare it has. I think it's the same product with the same functions, so how can I turn the live tv and usb recording on? I think I found the options in the service menu but I cannot change the values. Any suggestion?
    • By GiotisCy
      Hello, 
      I have recently purchased an LG C2 Oled TV which I connected with my Samsung HW-Q800B 5.1 soundbar via eArc HDMI. When I select "Passthrough" as a Digital Sound Output on LG TV sound advanced settings, there is an obvious sound response delay around 3 seconds when I pause and unpause the movie on Netflix or Prime video streaming apps on LG TV. For example, when I start the movie, the video starts and sound starts 2-3 secs later. When I pause the movie, the sound continues for 2-3 secs after the video has been stopped. There is no any lip sync issue, just this response delay of the sound from the soundbar. This happens only on LG TV Apps. If I connect to an external HDMI device such as AMAZON Fire Stick 4K, there is no such sound delay issue neither on Netflix neither on Prime Video. 
      Thus, the problem seems to be on LG TV apps.
      If I change the Digital Sound Output to "Auto" instead of "Passthrough" the issue is gone but sound quality is not as good as with Passthrough selected. So I do not want this to be my option.
      I would appreciate if someone could come with a solution on this. 
       
    • By News Reporter
      For LG, 2022 was a defining year for its unwavering journey towards sustainability after the company successfully redirected its focus to collaborations for a greater collective impact through its global innovation challenge, the LIFE’S GOOD AWARD.
      Innovators hailing from all four corners of the globe answered LG’s call with creativity, passion and a drive to make sure Life’s Good, with novel solutions that bring much-needed hope of a brighter future for people and the planet. Among the countless game-changing ideas submitted, the best four were selected to be presented at the LIFE’S GOOD AWARD Conference held in January, in what would be the grand finale.
      (From left to right) Lee Jeong-seok, head of LG Electronics’ Global Marketing Center, CTO Dr. Kim Byoung-hoon and CSO Lee Sam-soo
      With innovation at its core, it was only fitting that LG Sciencepark, the company’s immense innovation hub based in Magok (South Korea), was chosen to host the conference. The four finalists joined the judging panel of respected scholars and LG executives to give their final pitches that would determine which award they would be taking home. But this was by no means a closed event, as the public was warmly invited to tune into the conference’s afternoon events.
      Lee Jeong-seok, head of LG Electronics’ Global Marketing Center
      The day kicked off with a presentation from each team and the judging panel gave valuable feedback and asked questions based on the solution’s impact, innovation and sustainability. And finally, the moment everyone had waited for; the announcement of who would be receiving what prize at the awards ceremony held later that day.

      Public attendees interested in LG’s latest sustainability efforts were greeted to the park by a special exhibition booth providing an interesting overview of each top-four solution, as well as a look into LG’s most notable products promoting environmental sustainability and accessibility.

      The ‘Dot pad,’ Dot Incorporation’s tactile graphic display, was one of them. Featuring 2,400 braille pins/dots which move up and down to convert information, this device gave visitors the opportunity to experience how the visually impaired ‘see’ the world through their fingertips.

      Next up was Day1Lab’s alternative plastic solution which promotes its vision of a green Earth devoid of all harmful microplastic waste. This exhibit was set up to clearly demonstrate how carbohydrate complex materials degrade naturally in freshwater and earth, as to not harm the planet’s beautiful and diverse ecosystems.

      Similarly, SOLUTUM presented an alternative plastic solution which degrades naturally in freshwater without toxic residue. Attendees were eager to see the eco-friendly material close up, especially as it’s expected to be featured in consumer products soon in partnership with a leading beverage brand.

      Water desalination was the key initiative outlined in NONA Technologies’ exhibit. It’s here where onlookers could discover how a desalination solution that removes minerals from raw water completely changes the outlook of agriculture and water-deprived communities over the world.
      Professor Christopher Marquis, a professor at Cambridge Judge Business School
      Following this exclusive tour of the winning solutions, everyone gathered for the long-awaited awards ceremony. But before the awards were handed out, a welcoming address by LG, special lectures from presiding professors and speeches from the winning teams were conducted, a perfect example of how businesses, scholars and innovators can come together as one for a better world.
      (From left to right) Dot Inc.’s Ki Kwang Sung, CSO Lee Sam-soo and Dot Inc.’s Ju Yoon Kim
      The curtains closed on the ceremony with a big round of applause for the winners, with Dot Inc. (South Korea), SOLUTUM (Israel), Day1Lab (South Korea) and NONA Technologies (the United States) claiming the Grand Prix, Gold, Silver and Bronze awards, respectively. The jury lauded the four winners’ amazing dedication and visionary solutions.

      Through a relentless drive for innovation and an unwavering commitment to connecting with some of the brightest minds in the world, LG will continue to foster a Better Life for All. Stay tuned to
      link hidden, please login to view to learn how LG’s latest efforts are putting the world on a more sustainable path. # # #

    • By News Reporter
      Award’s Final Four Teams Joined by Renowned ESG Scholars and Company’s
      Executives at LIFE’S GOOD AWARD Conference in South Korea

      SEOUL, Jan. 17, 2023 — LG Electronics (LG) has announced the final winner of its LIFE’S GOOD AWARD, supporting global innovators taking on challenges to help create a Better Life for All. The Grand Prix was awarded to Dot Inc. from South Korea.
      The jury ranked the final four teams after each of the teams pitched their innovative solutions in the award’s final round, held during the LIFE’S GOOD AWARD Conference at LG Sciencepark in Seoul, Korea, on January 16. LG’s own executives leading the company’s ESG management, CSO Lee Sam-soo and CTO Dr. Kim Byoung-hoon, were present as well.
      The award embodies LG’s ESG vision of a Better Life for All, aiming to foster a brighter future for the planet and people. The company aimed to solicit ideas for environmental sustainability and accessibility, two key focuses of its long-term ESG initiative, the Better Life Plan 2030. The ingenious solutions presented by the four winners illustrate the power and potential of tech-for-good to spread positive impact on the world.
      The winning teams are: Dot Inc. of South Korea (Grand Prix/USD 700,000 in prize money); SOLUTUM of Israel (Gold/USD 200,000); Day1Lab of South Korea (Silver/USD 100,000); and NONA Technologies of the United States (Bronze/USD 50,000).
      LIFE’S GOOD AWARD Winning Solutions
      Dot Inc.: developed an assistive information display device for the visually impaired composed of 2,400 braille pins – or ‘dots’ – which move up and down. ­­The novel device converts images, maps and other diverse digital information from connected devices such as computers and mobile phones into a display for visually impaired users to comprehend. SOLUTUM: developed a novel plastic material that dissolves in water at ambient temperature and then biodegrades leaving no microplastic or toxin residue. Day1Lab: created an organic polymer plastic which completely biodegrades in freshwater after about two weeks, and in the earth after about two months. NONA Technologies: developed a desalination solution leveraging Ion Concentration Polarization (ICP) to remove viruses, bacteria, salt and debris from water. Along with the final four teams, the LIFE’S GOOD AWARD Conference was graced by the esteemed members of the award’s jury, the LG’s Life’s Good Committee, consisting of the company’s executives and respected scholars in the area of responsible business management; Alex Edmans, a professor at London Business School, Christopher Marquis, a professor at Cambridge Judge Business School and Hyun S. Shin, a professor at Hanyang Business School and a director of the Collective Impact Center at Hanyang University.
      The conference saw various attendees – including members of the public and local university students as well as LG employees and partners – and was livestreamed so that audiences from all around the globe could tune into the proceedings. During the morning, all four teams gave a final presentation and participated in a Q&A session, while the jury provided feedback based on the impact, innovation and sustainability of each solution. The afternoon featured an awards ceremony honoring the four teams and announcing their final placings, as well as special lectures delivered by Professor Edmans, Professor Marquis and Professor Shin.
      “We will continue to pursue solutions assisting the visually impaired, and thanks to LG’s support, we will be able to achieve this at a greater scale and in less time than we otherwise would have,” said Ahrum Choi of Dot Inc., Grand Prix winner of the LIFE’S GOOD AWARD. “We are so grateful for this experience and are looking forward to collaborating with LG in the future, a company that really shares our desire to make the world a better place.”
      “We will continue to collaborate with like-minded innovators as we forge ahead on a shared journey to create a sustainable future for all, embracing the company’s Life’s Good vision,” said Lee Sam-soo, Chief Strategy Officer at LG Electronics.
      Meanwhile, LG will carry out ESG efforts spearheaded by the Better Life Plan 2030 and continue to share the initiative with internal employees and external stakeholders in order to bolster the company’s sustainable business practices.
      For all the latest on LG’s ongoing efforts to realize a Better Life for All, stay tuned to
      link hidden, please login to view.  
      # # #

    • By Babybeauty Thomas
      I just reset my TV and it's asking for my time zone, my time zone (Louisiana)isn't one of the opinions what do I need to do?



×
×
  • Create New...