Can't install or update

[lsitongia]

New TV. 55" LED. Plugged into wired network. Settings look good for network.

Cannot update OS, install or update apps.

"Failed to ... Try again later"

What's up with this? Lots of posts about WebOS sucking. But, this is not working much at all.

[George Hofmeister]

8 hours ago, lsitongia said:

New TV. 55" LED. Plugged into wired network. Settings look good for network.

Cannot update OS, install or update apps.

"Failed to ... Try again later"

What's up with this? Lots of posts about WebOS sucking. But, this is not working much at all.

Hi @lsitongia

However, the flip side of lots of posts about webOS sucking there are those that are happy with it, but your mileage may vary from other forum users.

All I can suggest for your problem is if you know how to alter the DNS settings on your modem/router set them to Google's services: 8.8.8.8 and 8.8.4.4

Some ISP DNS servers are known to cause problems with initial setup of webOS so this may help you as well, if Google's DNS setting do not help there are many more to try:

Public DNS Servers

• 1.1.1.1

  1.1.1.1

  1.0.0.1

  2606:4700:4700::1111

  2606:4700:4700::1001
• link hidden, please login to view

  198.101.242.72

  23.253.163.53
• 205.204.88.60

  178.21.23.150
• 91.239.100.100

  89.233.43.71

  2001:67c:28a4::

  2002:d596:2a92:1:71:53::
• 209.59.210.167

  85.214.117.11
• 212.82.225.7

  212.82.226.212
• 8.26.56.26

  8.20.247.20
• 84.200.69.80

  84.200.70.40

  2001:1608:10:25::1c04:b12f

  2001:1608:10:25::9249:d69b
• 104.236.210.29

  45.55.155.25
• 216.146.35.35

  216.146.36.36
• 80.67.169.12

  2001:910:800::12
• 85.214.73.63
• FoolDNS

  87.118.111.215

  213.187.11.62
• 37.235.1.174

  37.235.1.177
• 80.80.80.80

  80.80.81.81
• 87.118.100.175

  94.75.228.29

  85.25.251.254

  62.141.58.13
• 8.8.8.8

  8.8.4.4

  2001:4860:4860::8888

  2001:4860:4860::8844
• 81.218.119.11

  209.88.198.133
• 74.82.42.42

  2001:470:20::2
• 209.244.0.3

  209.244.0.4
• 156.154.70.1

  156.154.71.1
• 5.45.96.220

  185.82.22.133
• 198.153.192.1

  198.153.194.1
• 208.67.222.222

  208.67.220.220

  2620:0:ccc::2

  2620:0:ccd::2
• 58.6.115.42

  58.6.115.43

  119.31.230.42

  200.252.98.162

  217.79.186.148

  81.89.98.6

  78.159.101.37

  203.167.220.153

  82.229.244.191

  216.87.84.211

  66.244.95.20

  207.192.69.155

  72.14.189.120

  2001:470:8388:2:20e:2eff:fe63:d4a9

  2001:470:1f07:38b::1

  2001:470:1f10:c6::2001
• 194.145.226.26

  77.220.232.44
• 9.9.9.9

  2620:fe::fe
• 195.46.39.39

  195.46.39.40
• 193.58.251.251
• 208.76.50.50

  208.76.51.51
• 78.46.89.147

  88.198.75.145
• 64.6.64.6

  64.6.65.6

  2620:74:1b::1:1

  2620:74:1c::2:2
• 77.109.148.136

  77.109.148.137

  2001:1620:2078:136::

  2001:1620:2078:137::
• 77.88.8.88

  77.88.8.2

  2a02:6b8::feed:bad

  2a02:6b8:0:1::feed:bad
• 109.69.8.51

  2a00:1508:0:4::9

[lsitongia]

Thank you for your help and explanations.

Changing the DNS configuration didn't help. From the ISP servers or Google servers, the software update and app installs appear to download successfully (from the progress bar). But, the update or installation fail. My interpretation of this is that WebOS can contact the server, get the software, but cannot install it.

[lsitongia]

I want to add another post to this thread, but since I posted last, it appears that my new "answer" is being appended to the one I last wrote, which was from about four hours ago.

Anyway, the TV suddenly started working right. I don't know why. I turned it on and got an alert that the system had been updated (I had previously enabled auto-update). Now apps are also installing. So, all is now as I expected it to be.

Edited November 10, 2020 by lsitongia
The new answer had the previous answer's text in it, and I didn't know that I had to delete that text before typing my "answer".

[George Hofmeister]

13 hours ago, lsitongia said:

I want to add another post to this thread, but since I posted last, it appears that my new "answer" is being appended to the one I last wrote, which was from about four hours ago.

Anyway, the TV suddenly started working right. I don't know why. I turned it on and got an alert that the system had been updated (I had previously enabled auto-update). Now apps are also installing. So, all is now as I expected it to be.

Hi @lsitongia

Glad things are working for you now, annoying that you cannot pinpoint exactly what the issue was though.