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Wifi Connection - password not retained


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I am in the process of moving my WiFi to a 4G carrier. I was testing the 4G modem and needed to move back to the Broadband modem for a day - I found that the BB password was not kept on the LGWEBOS TV.  Similarly when I moved back to the $G modem I had to re-enter that. This TV is the only device that I have which does not remember passwords

Is there a way of placing a support ticket for a change to the OS

Edited by Allan B
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On 8/2/2020 at 7:29 AM, Allan B said:

I am in the process of moving my WiFi to a 4G carrier. I was testing the 4G modem and needed to move back to the Broadband modem for a day - I found that the BB password was not kept on the LGWEBOS TV.  Similarly when I moved back to the $G modem I had to re-enter that. This TV is the only device that I have which does not remember passwords

Is there a way of placing a support ticket for a change to the OS

Hi @Allan B

You would have to go to the LG Customer Support on the website relevant to the country you are in to raise a ticket, this is purely a User-to-User forum.

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