Hi I'm trying to find out if a problem I have is a problem of my LG 49U67V TV or my modem's problem.
Some times ( irregular pattern) when I try to connect to some kind of web service (browser, YouTube, Netflix), I can't connect or the speed is too slow. My TV is connected via Wi-Fi.
When check the Wi-Fi and internet connection trough the settings Evey thing looks OK. At the same time my Android phones connect superbly and if I measure my internet speed via fast.com from phone or PC everything is OK. I found 2 solution for this
A. either restarting the modem and then everything is OK the connection superb etc.
B. Going to settings, disconnect from my router and reconnect (you know adding again the router password). Then everything is back to normal.
The TV does not seem to have any other issue.
I've tried to go back to factory settings. I've noticed the problem again. In irregular pattern it appears no standard time or pattern of appearance.
Could it be that my modem router is the problem? I have this modem for over 3 years.
I will try another to be sure. LG here said "we can check your TV but if we don't find anything you (me that is) will have to pay for pick up and delivery expenses.
The TV seems to be connected during this problem. Just it does not stream data from the internet or it does in low speeds. Netflix speed test shows it at really low speeds or disconnected while in settings it seems connected. Strength of Wi-Fi signal, superb
By JB Atw
When trying to use apps that need an internet connection I get an error (-106) saying that there is no connection. When I go to settings -> Network -> Wifi it says that wifi is turned off and I need to turn it on to see available networks. Well there's no switch or option to turn wifi on. I've had it connected to wifi before. Also sometimes it disconnects and then I have to go back in and tell it to connect again. This is the first time its said the wifi was off.
I did a google search and the results that came up were for WebOs 1.0, even though it was written in 2017, and I have WebOs 3.0. It said hold the settings button until a box appears in the top right of the screen and input 0 0 0 0 then adjust the baud rate. First no box shows up on the 3.0 and two its not the baud rate I'm trying to adjust.
I tried calling customer support to get to technical support. The automated system is garbage by the way. Then I found out they are only open Monday through Friday as if customers never have a problem on the weekend.
This is my third stop looking for an answer. This problem is causing my dislike of LG products to grow even more. So if anyone has had this problem and figured it out I would greatly appreciate your help and thanks in advance for your time and help.
Product - from Settings -> General -> About this Tv
Software version = 05.30.02
TV Information = [LG] webOS TV OLED55C6P
By John Bizeray
I recently updated the firmware on my LG43UH610V. Now I constantly get "Wired Lan cable disconnected" / "Wired network is connected" messages even while watching a video file from my NAS. The TV is connected and using the network while getting these messages. It has always been on a fixed IP address on the LAN.
By Carolyn Steinberg
For the past few months I am getting intermittent pop up messages on my TV.
1st one says Wired LAN disconnected, then another message pops up and says Network connected. I have been calling my cable carrier Spectrum and Techs have been here and can't find problem. Also I went to check my wifi on my TV and my user name and connections aren't showing up all of a sudden. This TV was just purchased May 2017. What is going on and how to resolve!!
I have setup a home network in Windows 10, I think it uses DLNA. I can play all the files from the computer or the USB stick in the router with no issue but the external subtitles (correctly named) are not working in my 65C9, only internal ones.
If I access the same files in the network from a computer, there is no problem and subtitles are shown, it's only the TV not displaying them.
Can someone help in how to make external subs work when played from a local network or what to check?
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For those who get frequent WiFi connection drop-outs, I picked this bit of useful info from another forum. Note that this may well apply to many other LG models than the C9, as they often use common WiFi internal cards/modules:
Problem: C9 [or other models] will lose the wireless connection and you have to reconnect daily (but wired is stable);
Conditions: TV is connected to a 5GHz router;
Cause: (1) the router may be unstable on the 5GHz band [possibly too far from router]; (2) the router has the 5GHz band set on a higher channel - over 100;
Resolution: (1) change the TV to the 2.4GHz band
(2) set the channel [in the ROUTER advanced WiFi settings]!! for the 5GHz band below 100 (ex. 40-50) - [channel 36 is often OK]."
By Allan B
I am in the process of moving my WiFi to a 4G carrier. I was testing the 4G modem and needed to move back to the Broadband modem for a day - I found that the BB password was not kept on the LGWEBOS TV. Similarly when I moved back to the $G modem I had to re-enter that. This TV is the only device that I have which does not remember passwords
Is there a way of placing a support ticket for a change to the OS
Hi, I have an LG WebOS Smart TV that after the last firmware update the Wi-Fi Connection stop working properly. When I try to connect to my network, it will instantly disconnect or it will freeze my TV.
Model: LG 55UF6450-UA (bought it on November 2015)
Also, I don't know if it is relevant but my TV is a US version that now I have it with me in Costa Rica, Central America.
I've tried everything posted on the internet and forums:
- Connecting to my cellphones hotspot (worked for about 5 min the first time I try it and then stop working and would work again when I tried to reconnect).
- Change the DNS to google's DNS. (Once I was able to do it but didn't fix the issue, and also first I need to be able to connect to a network for the TV to enable the option for changing manually to static ip's).
- Doing factory reset won't fix it.
- Changing the Country/Region/Time zone won't fix it.
- Changing to manual time won't fix it.
- Can't do the downgrade procedure posted on this forum for two reasons: because you need to be able to connect to the wifi or via ethernet and it isn't working, and also I can't find an older versión of my firmware.
I am pretty sure that I need to downgrade or even just do a fresh installation of the actual the firmware, but I can't find the right way to do it. Maybe with an LG service remote? but again, I need to first get on my hands a working firmware version for my TV right?
I have an LG 43UK6300PLB TV, connected via Wifi to my home network.
Now, this may be an abnormal setup, so i get it may be unique, but i have two main wifi hotspots in my home. One from my BT Smart Hub, but i also have a pair of TP-Link Deco P9's running in Access Point mode to offer wider wifi coverage in a mesh setup.
I'd obviously prefer for the TV to connect to the P9 Network as the nearest AP is nearer to the TV that he BT one, but when i do the LG Smart App for some reason cannot see the TV, which it should as the Mesh network is running in AP mode (so alongside the BT DHCP).
Can anyone provide any tips?