Quantcast
Jump to content

  • Own an LG TV or webOS device? Join our Forum!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 0
ljjones

webOS browser won't accept password for Amazon.com account

Question

OLED65B8 webOS browser won't accept password for Amazon.com account.  Winows Chrome on desktop or Android phone both sign in normally.

I have several other account sign-ins that do the same thing -- work on desktop but not on TV.  What's going on?

  • Like 2

Share this post


Link to post
Share on other sites

10 answers to this question

Recommended Posts

  • 0

I have another LG TV, OLED55B6, that signs in to my Amazon account (and other accounts) just fine.  Why is the problem only with the OLED65B8 ?    Both TVs are set up the same on the same network.

Share this post


Link to post
Share on other sites
  • 0
2 hours ago, ljjones said:

I have another LG TV, OLED55B6, that signs in to my Amazon account (and other accounts) just fine.  Why is the problem only with the OLED65B8 ?    Both TVs are set up the same on the same network.

Are they both running the same firmware?

Share this post


Link to post
Share on other sites
  • 0

Hi  George.

Well, no.  They both have the latest software available.  That's ver 04.31.20 for the B6 and ver 05.10.50 for the B8.

One interesting symptom on the B8:  If I sign out of my account and then tell Amazon I'm a new user and create an account with identical credentials (same username/password), it signs me in normally with all my account data intact -- but only for that one session.  When I come back later, it rejects my login again.

Could this be a bug in the ver 05.10.50 web browser?

Share this post


Link to post
Share on other sites
  • 0
On 5/29/2020 at 8:30 PM, ljjones said:

Hi  George.

Well, no.  They both have the latest software available.  That's ver 04.31.20 for the B6 and ver 05.10.50 for the B8.

One interesting symptom on the B8:  If I sign out of my account and then tell Amazon I'm a new user and create an account with identical credentials (same username/password), it signs me in normally with all my account data intact -- but only for that one session.  When I come back later, it rejects my login again.

Could this be a bug in the ver 05.10.50 web browser?

I can honestly say that I will never buy another LG TV as long as I draw breath - I have never encountered a company so disinterested in helping customers.

I purchased a 49SM8600PLA in October 19. First thing noticed was that the MHEG Channels do not work ... I thought this was no big deal as don't watch
watch them.

However, the latest software update has now borked the Amazon registration so you can't control the TV with an Echo Dot or whatever.

It's curious however, that you can login to the Amazon website via the standard browser but NOT via the page generated from the " Link to Other Devices for
Voice Contol..."

I would take it up with LG ... but after their response from the first problem... it's not worth wasting my breath. 

Buyer Beware !!

Share this post


Link to post
Share on other sites
  • 0

Another user over on the smart TV discussion forum reports the exact  same problem on a 49UM71007LB.  What about this LG ?

  • Like 1

Share this post


Link to post
Share on other sites
  • 0

Please describe how this helps again.  i'm not familiar with the Alexa skills.  Are you saying that while you are signed in to your Amazon.com account on the Alexa , you can then sign in to the same account from the C9 TV ?

Does it "stick"?  That is, after you sign in that way once, can you sign out on both devices and then sign in again on the C9 without help from the Alexa?

Share this post


Link to post
Share on other sites
  • 0
On 6/9/2020 at 3:54 AM, ljjones said:

Another user over on the smart TV discussion forum reports the exact  same problem on a 49UM71007LB.  What about this LG ?

LG never answer questions on this User-to-User forum.

Share this post


Link to post
Share on other sites
  • 0
1 hour ago, George Hofmeister said:

LG never answer questions on this User-to-User forum.

I realize the question, posed in this arena, is rhetorical.  But LG customer service was less than useless regarding their own "browser".

Share this post


Link to post
Share on other sites
  • 0
3 hours ago, ljjones said:

I realize the question, posed in this arena, is rhetorical.  But LG customer service was less than useless regarding their own "browser".

As long as you realize it is a User-to-User forum, needs to be pointed out as a lot of members do not.  Perhaps we need a rhetorical tag.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Topics

    • By KARUPPASAMY KANNAN
      Hi Team,
      I have checked settings->General->About this TV->Software Version - 05.80.25
      I want to know what is the latest version of webOS.
      Please reply this.
    • By Mofa
      Hi there,. 
      It is now clear that any  OS, except android and apple,  suffers from low number of apps. 
      It is a shame to struggle with a 'named smart tv' to run a Web site or find a commonly used app! 
       
      Ok! We are stuck with this rubbish OS (bad OS due to the poor App stoee) , why LG doesn't develop an adapter to run android TV apps on the TV? Maybe after testing them, you can allow certain famous apps. Moreover, why don't they provide an easy porting tool for the developer?
      Anyway, if they don't do this, I would advise any one to buy an android TV and ignore the useless OSs such as Tiazen or Webos. 
      Regards, 
       
       
    • By Victors
      Does webOS support Logitech c930c webcamera? I want to buy this cam for my tv but am afraid it might not work
       
    • By Ramprasad
      Hello all,
      Can anyone help me with cookies enable option on my browser? Also, is there anyway by which we can install Chrome Browser App?
  • Similar Tagged Content

×
×
  • Create New...