webOS browser won't accept password for Amazon.com account

[ljjones]

OLED65B8 webOS browser won't accept password for Amazon.com account.  Winows Chrome on desktop or Android phone both sign in normally.

I have several other account sign-ins that do the same thing -- work on desktop but not on TV.  What's going on?

[ljjones]

I have another LG TV, OLED55B6, that signs in to my Amazon account (and other accounts) just fine.  Why is the problem only with the OLED65B8 ?    Both TVs are set up the same on the same network.

[George Hofmeister]

2 hours ago, ljjones said:

I have another LG TV, OLED55B6, that signs in to my Amazon account (and other accounts) just fine.  Why is the problem only with the OLED65B8 ?    Both TVs are set up the same on the same network.

Are they both running the same firmware?

[ljjones]

Hi  George.

Well, no.  They both have the latest software available.  That's ver 04.31.20 for the B6 and ver 05.10.50 for the B8.

One interesting symptom on the B8:  If I sign out of my account and then tell Amazon I'm a new user and create an account with identical credentials (same username/password), it signs me in normally with all my account data intact -- but only for that one session.  When I come back later, it rejects my login again.

Could this be a bug in the ver 05.10.50 web browser?

[51.sqn]

On 5/29/2020 at 8:30 PM, ljjones said:

Hi  George.

Well, no.  They both have the latest software available.  That's ver 04.31.20 for the B6 and ver 05.10.50 for the B8.

One interesting symptom on the B8:  If I sign out of my account and then tell Amazon I'm a new user and create an account with identical credentials (same username/password), it signs me in normally with all my account data intact -- but only for that one session.  When I come back later, it rejects my login again.

Could this be a bug in the ver 05.10.50 web browser?

I can honestly say that I will never buy another LG TV as long as I draw breath - I have never encountered a company so disinterested in helping customers.

I purchased a 49SM8600PLA in October 19. First thing noticed was that the MHEG Channels do not work ... I thought this was no big deal as don't watch
watch them.

However, the latest software update has now borked the Amazon registration so you can't control the TV with an Echo Dot or whatever.

It's curious however, that you can login to the Amazon website via the standard browser but NOT via the page generated from the " Link to Other Devices for
Voice Contol..."

I would take it up with LG ... but after their response from the first problem... it's not worth wasting my breath. 

Buyer Beware !!

[ljjones]

Another user over on the smart TV discussion forum reports the exact  same problem on a 49UM71007LB.  What about this LG ?

[Billbro]

I had this problem with my C9 - I ended up signing in with google on both the Alexa skills and my C9! That seemed to  work 

[ljjones]

Please describe how this helps again.  i'm not familiar with the Alexa skills.  Are you saying that while you are signed in to your Amazon.com account on the Alexa , you can then sign in to the same account from the C9 TV ?

Does it "stick"?  That is, after you sign in that way once, can you sign out on both devices and then sign in again on the C9 without help from the Alexa?

[George Hofmeister]

On 6/9/2020 at 3:54 AM, ljjones said:

Another user over on the smart TV discussion forum reports the exact  same problem on a 49UM71007LB.  What about this LG ?

LG never answer questions on this User-to-User forum.

[ljjones]

1 hour ago, George Hofmeister said:

LG never answer questions on this User-to-User forum.

I realize the question, posed in this arena, is rhetorical.  But LG customer service was less than useless regarding their own "browser".

[George Hofmeister]

3 hours ago, ljjones said:

I realize the question, posed in this arena, is rhetorical.  But LG customer service was less than useless regarding their own "browser".

As long as you realize it is a User-to-User forum, needs to be pointed out as a lot of members do not.  Perhaps we need a rhetorical tag.