Quantcast
Jump to content
  • 0

Video can not display in right orientation in my LG Smart TV


Samuel Wu

Question

am a LG customer from Hong Kong, I encounter a video display issue in my LG Smart TV. I reported this to Hong Kong support team, but it seems that they cannot help me and giving me an unsatisfactory explaination, so I seek for help from here.

 

My Smart TV model is 43UH7500 with running WebOS 05.30.20, which is the latest version, the build in media player cannot display video in correct orientation, the portrait MP4 video I taken from various smartphone become landscape direction in the TV, for instance, I take a video of Eiffel Tower when travelling to Paris, the tower will lie down horizontally when displaying in the TV no matter the file source is come from a DLNA media server or direct USB connection, even from your LG media server, Smart Share, while there is no problem when displaying in other video player, e.g. Windows media player or Smart TV of other brand.  I contacted Hong Kong Support and attached the sample video to them for investigation, turns out they reply me that is the "feature" of LG TV, and did not commit taking any follow up action to fix this issue.  Here is their final reply.

 

"According to your case, we tested the video you sent to us, the problem is not related to hardware or operate.

TV's player do not meeet your requirements. We will submit your comment to company for reference."

 

I feel very disappointing with the response,  is watching a video in correct orientation is my requirement only?  And other users will feel happy to see rotated video?  All I sense is an irresponsible excuse without caring customer experience. 

 

I hope anyone can confirm if that really is "feature" of LG TV worldwide as claimed by Hong Kong support team, and there is no plan to fix this issue. My house is small but have 3 LG TVs because of its famous brand with outstanding quality, but I really feeling very disappoint this time.

 

  • Haha 1
Link to comment
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Your problem is "vertical video syndrome" and I have not seen a TV that can do what you ask. If I read on internet it about this they say Portrait mode video is not video. So what can you do:

  • Use a video editing program to rotate your video.
  • It seems Plex is capable of handeling Portrait mode video. There is a native app for the LG tv for Plex
  • Mount your TV on a wall and rotated it if needed.

But in general, don't make Portrait video if you every want to see it on a TV.

 

  • Like 1
Link to comment
Share on other sites

  • 0
10 hours ago, PeterV said:

Your problem is "vertical video syndrome" and I have not seen a TV that can do what you ask. If I read on internet it about this they say Portrait mode video is not video. So what can you do:

  • Use a video editing program to rotate your video.
  • It seems Plex is capable of handeling Portrait mode video. There is a native app for the LG tv for Plex
  • Mount your TV on a wall and rotated it if needed.

But in general, don't make Portrait video if you every want to see it on a TV.

Curse of the iPhone!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      First in the World to Receive ISO 13849-1 Certification for Mobile Service Robots,
      LG Confirms Its Leadership in the Field of Robot Safety Technology

      SEOUL, June 28, 2022 — LG Electronics (LG) has again proven its technological capabilities and commitment to creating safe, new innovations for a better life, becoming the first company in the world to receive the ISO 13849-1 certification* for its safety controller module utilized in mobile service robots. The new certification applies to LG’s advanced safety controllers for robots and was issued by Det Norske Veritas (DNV), an international accredited registrar and classification body headquartered in Norway.
      LG’s newly developed safety controller for robots ensures the highest level of operational safety and reliability by actively managing robots’ settings, monitoring signals from robots’ sensors in real-time and providing protective deceleration or stop-control whenever any risk is detected.
      Composed of only one module, LG’s safety controller boasts a significant advantage over conventional controllers – it can be easily adapted according to the individual specifications of each robot, or to meet the unique requirements of each customer.
      Previously, manufacturers had to analyze and evaluate every single aspect of functional safety for each robot they produced, but this is no longer the case thanks to LG’s sophisticated controller. This is expected to help the company authenticate and launch new service robots, such as those from its well-known LG CLOi ServeBot and LG CLOI GuideBot series, more quickly than before.
      A leader in the fast-changing robotics industry, LG has accumulated a wealth of data and knowhow through many decades of tireless innovation. The company has introduced a wide variety of robot solutions optimized for settings such as hotels, hospitals and restaurants, and leveraging its diverse technological capabilities, including in the areas of autonomous driving systems, sensors, artificial intelligence and cameras.
      Recently, the company announced its full-fledged entry into the next-generation logistics robot market with the launch of LG CLOi CarryBot, developed in collaboration with CJ Logistics, one of South Korea’s largest parcel delivery firms.
      “As autonomous robots for both industry and consumer applications are becoming more common, the field of robot safety technology continues to grow in importance,” said Dr. Baek Seung-min, head of the Advanced Robotics Lab at LG Electronics. “We are leading the way in this critical area, leaning on our considerable technological capabilities and real-world experience in applied robotics to provide the highest level of functional safety for the next-generation of autonomous robots.”
      # # #
      * An international standard for safety-related parts of machinery control systems as defined by the International Organization for Standardization (ISO).

      link hidden, please login to view
    • By News Reporter
      The first week of June, which presents International Children’s Day (June 1) and World Environment Day (June 5), reminded us of the importance of caring for our world and its children. To properly commemorate these universal holidays and live up to LG’s steadfast commitment to CSR activities that inspire positive change, LG Kazakhstan enlisted the help of 40 children from the Almaty Regional Orphanage to make a difference in their own backyard, and hopefully learn while having heaps of fun in the process.

      The enthusiastic children selected which trees they wanted to plant in the garden, and now fifty apple, plum, apricot, cherry and pear trees are growing there and will eventually provide fresh fruit on their doorstep. Plant specialists were also on site to teach the kids which practices lead to the richest harvest and greenest environment. What’s more, to commemorate International Children’s Day, every hard-working child received a memorable souvenir as a reminder of the amazing work they did that day.

      LG Kazakhstan champions sustainable development and social responsibility through the implementation of environmental practices and charity events that improve the quality of life for locals. Recent initiatives such as LG Blood Donations Day, various CSR educational lectures for students and LG Prima Nota Fest ­­– a nationwide classical music contest for children – demonstrate LG’s tireless efforts towards creating a better life for all.

      A company must fulfill its environmental and social responsibilities to nurture a flourishing ecosystem that benefits all. Introducing technologies that minimize its carbon footprint during manufacturing and implementing inclusive solutions are deeply embedded in LG’s core value, and the company will never falter when it comes to innovating new solutions that help solve the world’s technological and social issues.
      Contributed by LG Kazakhstan
      # # #

      link hidden, please login to view
    • By Alex
      New Delhi: Elista, the electronic appliance company headquartered in Dubai has just launched new smart TVs in India. These new televisions are a refresh of their existing lineup in India. So, let’s take a look at their specs and features.  
      Pricing and Availability 
      The 43-ich Elista Smart LED TV has a price tag of Rs. 48,990 ($628). The bigger 50-inch and 55-inch options cost Rs. 59,990 ($769) and Rs. 70,990 ($910) respectively. These TVs are available on all leading consumer electronics shops and online platforms.  
      Elista Smart LED TV specs & features 
      The new range of Elista Smart LED TVs comes in three screen sizes: 43-inch, 50-inch, and 55-inch. They offer a 4K resolution of 3840 x 2160 pixels along with 1.07 billion colors. The TVs provide smooth visuals even when watching fast-paced scenes thanks to MEMC technology (Motion Estimation, Motion Compensation) and 60Hz refresh rate.  
      The Smart TVs also come with ALLM (Automatic Low Latency Mode) which reduces the response time of the display to just 5ms, making it ideal for console gaming. The smart TV operates on LG’s WebOS which comes with the ThinQ AI. The ThinQ AI is LG’s voice assistant that makes it simple for viewers to control the TV with either voice or via a mobile device. If the ThinQ UI is not your cup of tea, you also get access to the built-in Alexa to help navigate through the UI or through your favorite OTT apps.  
      The smart TVs come with easy-to-use Magic remote with a dedicated hotkey for Netflix and Prime Video. For connectivity, these TVs have in-built dual-band Wi-Fi. Last but not the least, the speakers of the smart TVs come powered by Dolby Audio. 
      Source: 
      link hidden, please login to view
    • By News Reporter
      After 70 years on the throne, the extraordinary popularity of Queen Elizabeth II did not go unnoticed during Britain’s four-day Platinum Jubilee extravaganza that took place the first weekend of June. To get ready for the festivities, LG hosted a virtual LG SIGNATURE event in advance as a part of the luxury brand’s ‘LG SIGNATURE Hosts’ experiences.

      Hosted at the end of May, the event comprised of two interactive Zoom sessions in partnership with acclaimed British chef , who is described by renowned critic and presenter as “the kind of chef who only comes along once or twice in a decade.”

      Ahead of the session, guests were gifted a luxurious picnic hamper which included dishes curated by Denney, a bottle of Chapel Down English sparkling wine and an LG SIGNATURE branded champagne stopper. Denney’s menu choices were inspired by traditional British delicacies and favorites of the Royal Family, with items such as mutton salami, Isle of Wight tomato panzanella, Royal Warranted Kings’ Caviar and a traditional cherry tea cake with whipped vanilla cream that Denney’s grandmother used to make for the Spencer family at .

      During the session, Denney talked the media through the creation of both the panzanella salad and the cherry tea cake, while showcasing the unique features of the LG SIGNATURE Wine Cellar and LG SIGNATURE Refrigerator that were set up in the kitchen.

      LG SIGNATURE products are known for delivering high-end, unparalleled performance. Offering the precise temperature- and humidity-controlled conditions needed for optimal preservation, the LG SIGNATURE Wine Cellar is the ideal home solution for keeping wines of all types at their best. And, with the innovative InstaView feature, LG SIGNATURE Refrigerators allow users to see inside the easy access compartment without opening the door, helping food stay fresh longer.
      Empowered with advanced technology, stylish design and hygiene-promoting features, today’s luxury products represent innovation at its finest.
      Contributed by LG UK
      # # #

      link hidden, please login to view
    • Grammarly Writing Support
    • By Eason de Guzman Jr
      Almost a year since I have my LG C1 still no Google Assistant or Smart home assistant support for Philippines. It's included in the website and marketing materials, but LG left me hanging until now. 
      Definitely a non-smart home friendly TV. 
×
×
  • Create New...