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By TimtheToolMan
We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
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By Squooft
Samsung, Sony, Apple TV, and many other competitors have the Steam Link app. It was available for Android TVs that had access to the Play Store.
When I set up my new LG OLED TV and realized WebOS doesn’t have access to Steam Link, Moonlight, or another comparable app, all I could think was “I wish I stuck with Samsung when upgrading to OLED.”
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By Tomasz N
Hi. I own C9 for ~2 years and I've been using it wired to my network. Lately I've moved to a new place and I'm unable to connect it to my home network using Ethernet cable.
In short: TV doesn't get IP from dhcpd. When I provide IP manually it won't connect also (but is listed on UniFi Cloud Key device list with that IP. Seems like Ethernet interface is not brought up by TV).
DHCPD is run on the router which is a pfSense device. When I connect TV over Wifi - it successfully obtains IP from the very same DHCP server.
I've looked into dhcpd logs on the pfSense and when TV is connected via Ethernet cable, it casts DHCPDDISCOVER, gets DHCPOFFER from the server, but then never casts DHCPREQUEST to get DHCPPACK. So I see DHCPDISCOVER & DHCPOFFER loop in the logs.
I've been suspecting there is another dhcp server in my network that LG TV is sending DHCPREQUEST to, but this is highly unlikely and I've enabled dhcpd guarding on the switch just to be sure.
In terms of hardware, comparing to my previous apartment I have a new switch here (Unifi) and new in-wall cabling (Cat 6a). I doubt switch and cables makes a difference here. TV firmware is the latest. Connection is OK (I've checked it with a network tester). Network port is OK, standard LAN VLAN. I've doublechecked everything and running out of ideas.
Any ideas / tips how to diagnoze and solve this issue?
I'd really like to have it wired instead of wirelessly connected.
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By JonoW
Has anyone else had the same problem as me regarding the 'like' button on the YouTube app on my Oled77g7v? There is a thumbs up button and a thumbs down button for each video. These icons are supposed to be just an outline unless you click on them and then they fill in to show you have selected them. However, this no longer works on my TV. It is as if you never clicked. In fact, the 'like' icon is always pre_filled, no matter what I do. This used to work properly and it still works correctly on a Sony TV I have. Any ideas would be very welcome!
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By Jeffrey Rapp
I recently purchased an LG OLED48C2AUA. Frankly, I'm not pleased. The biggest problem is searching for programs, particularly across apps. For example, if I'm in Netflix, and search for a program that happens to be in Prime Video, using voice control (Alexa or LG) or the speak button on the remote, I usually get random UTube trailers or other suggestions, or no suggestions at all. It seems I have to know in advance what streaming app it's on, and even that doesn't work all the time. Before purchasing this TV, I used to be able to immediately find the program using the voice control on my Xfinity remote, or the Roku remote (if the program was on a streaming service) and my "unsmart" Sharp TV, with the input set to either cable box or Roku, as appropriate.
I don't want to have to know in advance what app the program is streaming on to find it. I want to be able to simply say "Alexa, show me "Boardwalk Empire", no matter what program or app the TV is currently tuned to. I want the complete list of possibilities to choose from, particularly since some may be free, depending on my subscriptions. Is this possible?
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Busy Business
New Youtube app update ruined the forward option of videos via magic remote mouse.
Now i cannot forward video via that pink mouse.Instead I have to rely on slow button based forwarding of video. Is there any way to roll back the YouTube update.
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George Hofmeister
I would imagine that complaining to YouTube would be your first and best bet as they produce the app.
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