Quantcast
Jump to content

  • 0

UI-113 error when trying to run Netflix app


vlc

Question

Three weeks now I can't view Netflix (UK). I have asked my broadband supplier  Virgin to reset DNS(they say they have done it but how does one check that), I've reinstalled the app a few times now, reset the hub, factory reset the TV, which is directly connected to the hub.  No change after all that.  Everything else works well.

What can I do now?

Link to comment
Share on other sites

6 answers to this question

Recommended Posts

  • 0

Well... figured out a workaround of sorts. If I use my mobile phone network connection as a hotspot to initiate the connection and start the movie I can then re-connect my normal broadband connection then  switch off the hotspot. The broadband connection to Netflix then continues to work. 

 

Link to comment
Share on other sites

  • 0

Hi VLC,

Here is a link to Netflix's ideas for fixing the error:

link hidden, please login to view

There are many ways to find out the DNS addresses your ISP is using either by running commands in your command prompt (Windows), terminal (nix systems) or by looking in your modem/router settings.

If your Virgin router/modem allows you may be able to set your own choice of DNS servers which may alleviate the problem.

Here is a link to some information on alternative DNS servers you could use:

 

Link to comment
Share on other sites

  • 0

Thank but I've tried all of that at least three times already and none of it works. I set the DNA servers to 8.8.8.8 ,  8.8.4.4 and a few others but so far only the above procedure of connecting first via a mobile phone hotspot works.

 

  • Like 1
Link to comment
Share on other sites

  • 0
2 hours ago, vlc said:

Thank but I've tried all of that at least three times already and none of it works. I set the DNA servers to 8.8.8.8 ,  8.8.4.4 and a few others but so far only the above procedure of connecting first via a mobile phone hotspot works.

 

Definitely a weird one, can you find out the DNS servers used by your mobile provider and plumb them in to your router/modem?

Link to comment
Share on other sites

  • 0

😐 did that (with huge confidence it would work)  but it didn't work. Will try it again though.

One thing I wonder is should I be making these changes on the hub or on the TV? I changed mostly the TV only. But maybe I should focus on the hub instead? And leave the TV on Auto?

Link to comment
Share on other sites

  • 0
2 minutes ago, vlc said:

😐 did that (with huge confidence it would work)  but it didn't work. Will try it again though.

One thing I wonder is should I be making these changes on the hub or on the TV? I changed mostly the TV only. But maybe I should focus on the hub instead? And leave the TV on Auto?

Leave the TV on auto, change the settings on the hub.  Might be best to do a full reset on the TV as well.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By geoffHome
      Initially would search and find 3 networks (Testra Air, the correct one and one other??) but would not connect.
      Reset our router (turn off then turned on again  and waited) but now no networks are even found to attempt to connect to.
      Any suggestions what my next step should be?  This has happened suddenly.  Thanks
    • By Laurence
      I have an LG65UR80006LJ and when I plug my portable hard drive in to one of the USB ports, it lights up and sometimes the thumbnail folder gets added by the TV (I can see it when I plug the drive back into my PC) and twice now it has operated as expected and it appears as a device on the media app.
      But it has only worked correctly twice and now doesn't find the drive at all, despite me having reformatted it and only add one file to the root directory (the first page if this makes sense; not buried in sub folders.)
      Before I box the TV back up and send it back, is there anything else I need/can do as my 12 year old Philips smart tv has no problems what so ever finding the drive and playing the media on it?
      Thanks in advance for your help.
      Laurence 
    • By Nina05
      My tv shows this error when I try to play movies from Disney +
      Something went wrong Error code: "PB_WEBOS_DR-" 6002_X We are having trouble playing this video right now. Please try again or select another content.
       
      Please help
    • By Marko00
      I've bought OLED55CX3LA and have screenshare errors ever since. 
      I'm using Dell machine with Windows 10 onboard.
      Almost every time I try to connect using "connect with remote screen" windows option, I get the pop up that
      only with cancel button.

      Sometimes there is approval button but mostly I have only "cancel" option. 
      Have this error on OLED55CX3LA and one older model. Same behavior. 

      Mobile screen sharing working perfectly fine.

      How to fix it?
      I've cleared the connection history but without any success.
      Not sure if I should put it on warranty or if there is some simple fix?
       

    • By cptl
      Hi,
      My problem is that my Netflix app on my LG tv (OLED65B13LA) keeps selecting the leftmost button, it's impossible to scroll the cursor to the right to select another button. I tried resetting the tv to factory defaults - after installing Netflix again the issue is exactly the same.
      I also tried disconnecting the tv from power for a few minutes. Plus I contacted Netflix, but they said I need to contact TV manufacturer before they log a possible bug in the app :/.
      My Amazon Prime app works perfectly fine on the same tv.
      Any thoughts?
  • Similar Tagged Content

×
×
  • Create New...