Quantcast
Jump to content

  • Join Today, It's Simple and FREE!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

    • Sign In
    • or
    • Sign Up
    • or
  • 0
vlc

UI-113 error when trying to run Netflix app

Asked by vlc

Question

vlc    2

vlc
Posted

Three weeks now I can't view Netflix (UK). I have asked my broadband supplier  Virgin to reset DNS(they say they have done it but how does one check that), I've reinstalled the app a few times now, reset the hub, factory reset the TV, which is directly connected to the hub.  No change after all that.  Everything else works well.

What can I do now?

Share this post

Link to post
Share on other sites

6 answers to this question

Recommended Posts

  • 0

vlc    2

vlc
Posted

Well... figured out a workaround of sorts. If I use my mobile phone network connection as a hotspot to initiate the connection and start the movie I can then re-connect my normal broadband connection then  switch off the hotspot. The broadband connection to Netflix then continues to work. 

 

Share this post

Link to post
Share on other sites


  • 0

George Hofmeister    82

George Hofmeister
Posted

Hi VLC,

Here is a link to Netflix's ideas for fixing the error:

https://help.netflix.com/en/node/14423

There are many ways to find out the DNS addresses your ISP is using either by running commands in your command prompt (Windows), terminal (nix systems) or by looking in your modem/router settings.

If your Virgin router/modem allows you may be able to set your own choice of DNS servers which may alleviate the problem.

Here is a link to some information on alternative DNS servers you could use:

http://wiki.indie-it.com/wiki/DNS#List_of_Public_DNS_Servers

 

Share this post

Link to post
Share on other sites
  • 0

vlc    2

vlc
Posted

Thank but I've tried all of that at least three times already and none of it works. I set the DNA servers to 8.8.8.8 ,  8.8.4.4 and a few others but so far only the above procedure of connecting first via a mobile phone hotspot works.

 

  • Like 1

Share this post

Link to post
Share on other sites
  • 0

George Hofmeister    82

George Hofmeister
Posted
2 hours ago, vlc said:

Thank but I've tried all of that at least three times already and none of it works. I set the DNA servers to 8.8.8.8 ,  8.8.4.4 and a few others but so far only the above procedure of connecting first via a mobile phone hotspot works.

 

Definitely a weird one, can you find out the DNS servers used by your mobile provider and plumb them in to your router/modem?

Share this post

Link to post
Share on other sites
  • 0

vlc    2

vlc
Posted

😐 did that (with huge confidence it would work)  but it didn't work. Will try it again though.

One thing I wonder is should I be making these changes on the hub or on the TV? I changed mostly the TV only. But maybe I should focus on the hub instead? And leave the TV on Auto?

Share this post

Link to post
Share on other sites


  • 0

George Hofmeister    82

George Hofmeister
Posted
2 minutes ago, vlc said:

😐 did that (with huge confidence it would work)  but it didn't work. Will try it again though.

One thing I wonder is should I be making these changes on the hub or on the TV? I changed mostly the TV only. But maybe I should focus on the hub instead? And leave the TV on Auto?

Leave the TV on auto, change the settings on the hub.  Might be best to do a full reset on the TV as well.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
Go To Question Listing

  • Similar Topics

  • Similar Tagged Content

    • Julius_Reyes777
      No netflix available in lg content store
      By Julius_Reyes777
      Smart TV 55UK6100PVA
      *Purchase in dubai,UAE
      *currently using in Philippines
      issue:
      netflix was working fine for a few months of using in the philippines then when update for netflix app came we were not able to download it. Tried uninstalling it but i was not able to install it back because it is not available in LG content Store.
      any advise?
      thanks
       
    • Ershadul Hoque
      How to install Netflix it's not available in content store
      By Ershadul Hoque
      Hi, i don't have Netflix I want to install on my webos smart TV but, content store there is no Netflix app,I bought last year 2018 
    • theMediaman
      Smart TV apps crashing (memory error) PARTIAL SOLUTION!
      By theMediaman
      Short answer: Something on my network is causing the crashes.
      I had an extra router, so I put it between my network and the TV.  
      Netflix no longer crashes, and other apps no longer give me the dreaded, "This app will now restart to free up more memory" error.
       
      Longer answer: Netflix would regularly crash out to Live TV after 20-40 minutes of play. I've been on LG support with this for months. They've replaced the main board twice, and took it off-site where the problem could not be replicated.
      I reset the TV and connected it to my smart phone data plan (luckily just upgraded to 10 GB). No crashes. Put the TV back on my network, crashed after half an hour.
      I took the network cable out of the TV and plugged it into a spare WiFi router. This creates a small network of only one device (the TV). I no longer get crashes. 
      Unfortunately, this kills local network features like DLNA/Plex streaming and wireless display mirroring, but all Internet apps like Netflix and YouTube work flawlessly.
      I plan to narrow down which device(s) on my network is the cause of the crashes, but after 10 months of fighting this I'm just going to enjoy some 4K streaming for a while. If I learn anything new, I'll post it here.
    • Petr Vaněk
      Netflix - Error tvq-pm-100
      By Petr Vaněk
      Hello,
      I've got LG 42LB650V-ZN webOS 1.4.0-2525. 
      Till yesterday Netflix worked perfectly but now I can only start any video from beginning. When I try to continue watching previously paused video or try to move forward, than I recieve an Error:
      "We're having trouble playing this title right now. Please try again later or select a different title" tvq-pm-100
      I've already tried restarting Tv, signing out and in, reinstalling Netflix, unplugging cables, restarting router without any effect.
      I hope someone know what to do.
      Thank you


WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...