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B6 - All Streaming Movies Stopped Working

jikhead
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jikhead Rookie

jikhead

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I have my B6 OLED on the latest firmware since it came out early May.

All of my movie content yesterday stopped working...all of them.  Amazon, HULU, Netflix, Google, YouTube, VUDU:  none of my movies will play.  When you start a movie, I only get the initial loading and then most of the apps just a blank screen with nothing else occurring.  In the Netflix app, I can get a progress display slowly up to 25% and then it stops.  In Google and YouTube, I'll get a not authorized to play this content message.  But while still in YouTube, video content plays fine; just my movie purchases won't play.  It's not my internet as the same apps play just fine from other devices and I have a 85 Mbps download.

I haven't reset the TV yet as I wanted to see if anyone else is having the same problem before I have to go redo all my custom video settings and reinstall apps.

jikhead Rookie

jikhead

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Ended up having to reset my TV...twice.  I tried uninstalling/reinstalling apps but didn't work.  The first TV reset work, but I was then getting a popping sound when hitting "back" in all the apps; so had to do another reset to fix that too.

I've had this TV for 3 months, and I've had to reset the TV at least twice each month.  Getting tired of these resets to fix problems.

PeterV Collaborator

PeterV

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I never had to reset my TV. Do you use wifi on your tv? This sometimes seem to be unstable. You could try using a cable to connect to the internet.

Sparty87 Newbie

Sparty87

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I just bought my B6 last Friday and one of the problems that has surfaced has been the same as yours. When I try to launch LG's Netflix or Amazon or seems like any app, it takes me to I a search screen from a couple days ago and every time I try to get rid of the search screen, the TV takes me back to my starting point before launching any app, an infinite circle! 

I do use a Tivo mini along with a wired internet. So I tried rebooting my Tivo mini, and that cleared the problem. But it takes Tivo several minutes to reboot, this problem could get old real quick. If the problem keeps happening I will have no choice but to return the TV to Best Buy.

Do you use any media servers like Tivo with your B6?

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