Quantcast
Jump to content

  • 0

this app will now restart to free up more memory


Andy Watson
Go to solution Solved by CIC,

Question

Help ! model of television is 49uh620v have just purchased when running you tube videos get the message and action "this app will now restart to free up more memory" after a few minutes, I have cleared browsing and cookies  history. Simplelink cec is off.

Anyone out there help on this please?

Thank you in advance.

 

  • Like 1
Link to comment
Share on other sites

14 answers to this question

Recommended Posts

  • 0
  • Solution

Hi Andy,

I have the same problem on my 65UH8507.

I've called the service center in my country, Romania.

So ,  follow these steps: 

1. Uninstall the apps you do not use

2. Uninstall the app you use frequently. Mine was Netflix.

3.Turn off and unplug the TV set  and wait for 5-10 minutes.

4. Plug the TV set. Turn on

5. Reinstall the app you use frequently.

 

It worked for me. I hope this will works  for you either.

 

Regards,

 

  • Like 3
Link to comment
Share on other sites

  • 0

This is such a let down from LG and surely something a firmware update could fix... Although I'm reluctant to, I have a further 28 days to return the LG 40UH630V if the problem isn't addressed. I'll be keeping an eye on the forums for a fix.

Link to comment
Share on other sites

  • 0

Hi Andy,

Thanks for the post with instructions to resolve this problem I have a LG 43UJ630V with this problem when watching YouTube so will give it a try.  Would be helpful if LG could be bothered to fix this major software bug or at least reply to all the people who are posting about it.

OK here are the results:

Turned Off Quick Start: made no difference to faulting app YouTube.
Uninstalled YouTube app and unwanted apps, turned off/unplugged TV & waited 15 mins then re-installed YouTube app: made no difference.

YouTube app still restarts to free up memory halfway into whatever I am watching.  Come on LG fix this please.

Edited by Martlea
Update results.
Link to comment
Share on other sites

  • 0

YouTube app and also youtube.com on tv browser

Same problem with new 2017 43uj6307 tv. Even after the software update, version: 04.70.04

I've tried to connect via ethernet cable for better speed to maybe avoid to much buffering: same result, crash and restart!

The problem seems to be worse with 4k video but also with hd video

  • Like 1
Link to comment
Share on other sites

  • 0

Would seem LG TV's simply don't have sufficient internal memory to run these apps. Support is frankly useless and the only solution is to return the set for a full refund as no fit for purpose or put up with this. IMHO the sets are overpriced, have only average sound even through LG soundbar, flacky WebOS and standard definition broadcast TV is below average quality of picture. HD is slightly better and 4k video, when you can find it, nothing special either. Would not recommend or buy LG again.

November: YouTube app for WebOS was updated but sadly the 'This app will now restart to free up memory...' error, which has been reported for over three years, continues to plague these poor TV's so I assume LG & Google are incapable of fixing the issue or simply don't care and LG certainly are not going to refund all their customers conned into buying this rubbish let alone send engineers round to install adequate hardware.

Edited by Martlea
Update
  • Like 1
Link to comment
Share on other sites

  • 0

@MartleaI think the memory is not the problem, is the software. It seems that it needs to buffer a lot to keep the video fluent. This will have to be revised and limit the buffer operation to a safe value. Is not that it can't play the content, is about the handling. Strangely, I tried to use ethernet connection which is faster, but the problem is worse. I will try experimenting with an even faster connection than the one I currently have. 

Also, the Netflix app worked good before the firmware upgrade so it can't be the hardware. Will try to see tomorrow if it still works with the new upgrade.

  • Like 1
Link to comment
Share on other sites

  • 0

I agree with Stefan about excessive  buffering. Ethernet connection to the router makes no difference, and no one else using the connection.  I am on an fttc fibre line at 50Mbps, so it should require only minimal buffering.

I have tried switching off and disconnecting the supply, also resetting to factory defaults etc etc to no avail.

When I bought the TV at first, about two years ago, I did not notice the problem., and was able to watch a Netflix movie and YouTube concert all the way through.

I notice this thread started in February. Does LG not take any notice of this forum?

 

  • Like 1
Link to comment
Share on other sites

  • 0

Just got off the phone to lg support. I was told the web browser shuts down when attempting to stream video ON PURPOSE! Furthermore, once you stream anything from the internet, the cache fills up, does not clear, and prevents the installed apps from functioning properly.  I was told that the OS is a web browser NOT a web streaming service and if they allow customers access to stream video they will be in breach of their contractual agreement to the companies who have apps on the TV. This clearly doesn't happen on tablets or phones, so their logic for creating a sub par product is utter bollocks. I specifically asked the salesman if I could stream video from the internet and was told absolutely yes. When I pointed this out to Lg customer service they re-iterated that a web browser does not confer the ability to stream video. This is misleading the customer, and effectively censoring and filtering internet content.  This must stop! 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By imadous
      Hi everyone, 
      I wish LG would consider updating their Codecs list or at least give us a way of installing this codecs in our TV manually. i know my TV is capable of playing a lot of stuff but i'm always stuck with "not supported" for most of the media i have. 
      One of the most wished stuff i'd love to see is 
      Added support for H.264 10bit (still very popular and used a lot) 
      as well as Opus codecs (its a Free codec and its getting a lot use recently especially with H.265 MKV videos) 
      Like i said, please add this codecs and more or at least give us a way of doing it ourselves. i know there might be legal issues and some codecs are payed, so just let us install it ourselves instead. 
      Thanks. 
       
    • By News Reporter
      Coming to Earlier LG Smart TV Models, webOS Re:New Program Gives More Users
      Access to the Elevated Home Entertainment Experience Most Recent Platform Provides

      SEOUL, Jan. 4, 2024 — LG Electronics (LG) announced that it is offering the latest upgrade* of the webOS smart TV platform to owners of older LG Smart TVs, effectively evolving their smart TV into the ultimate home entertainment hub.
      In early 2024, the webOS Re:New program will bring the latest webOS upgrade to every model in LG’s 2022 OLED TV lineup, LG OLED Flex, LG OLED Objet Collection Posé as well as LG’s 2022 QNED Mini LED 8K (QNED99/95 series), promising users the joy of a new TV experience for the next five years. This upgrade will be extended to more LG TVs worldwide in the future to add more entertainment and versatility to the TV experience across the world.
      With the latest version of webOS, LG Smart TV owners can enjoy an even more personalized TV experience with a Home Screen that greets users with recommendations according to their tastes. The user interface is highly customizable, which means viewers can personalize the selection of content and services and access them with even greater ease. And to make the process even more seamless, the Quick Card UI intuitively sorts diverse content and services into categories like music, games and sports within a user-centric interface that resembles mobile user interface design.
      What’s more, courtesy of advanced security technology and an optimized operating system, users are protected with a high level of stability, security and seamlessness throughout the entire viewing experience.
      With more LG Smart TVs adopting the latest webOS upgrade, content providers and service developers will have more opportunities to spread new content, services and features to a wider audience.
      LG has shared its bold vision to become a media and entertainment platform, a business transformation that will enrich customers’ lives by delivering valuable services and a unique collection of curated content across its wide-ranging products. Powering more than 200 million LG Smart TVs worldwide, webOS will continue to evolve through significant upgrades to constantly revolutionize the customer experience. LG is poised to invest heavily in its webOS business to secure a vast library of content and services so that it can cater to the diverse lifestyles and preferences of consumers, strengthening its competitive edge in content selection and convenience.
      “Demonstrated by the constant improvement to the webOS platform’s UX and UI, LG is firmly dedicated to elevating convenience and security, ensuring that users benefit from a hassle-free and secure experience when using our products,” said Baik Seon-pill, leader of the LG Home Entertainment Company’s Product Planning Division. “We strive to provide life-enriching experiences for our customers by delivering a wide range of content and services on our TVs.”
      The LG Home Entertainment Company’s latest innovations will be on show at CES 2024 from January 9-12 at the LG booth (#16008, Las Vegas Convention Center). To keep up with all of LG’s exciting announcements at CES, visit
      link hidden, please login to view and . # # #
      * Pop-up notifications offering a full upgrade without the need to select specific UX, UI or features are only sent to customers who have agreed to receive them. Please note that this upgrade does not cover the TV’s hardware performance, features or durability.

    • By News Reporter
      LG Smart TV Users Gain Free Access to Wide Selection of Apple Originals,
      Hit Shows and Feature Films for Limited Time Only

      SEOUL, Feb. 6, 2024 — LG Electronics (LG) is offering access to three months of Apple TV+ free to eligible LG Smart TV users in 93 countries.1 The 3-month free trial is available within the Apple TV app of compatible 4K and 8K LG Smart TVs (2018 models and later), along with lifestyle screen models StanbyME and StanbyME Go. This limited-time offer will be in effect from February 6 to April 30.2
      Apple TV+ offers premium series, compelling drama and comedy series, captivating feature films, groundbreaking documentaries, and kids and family entertainment. Apple TV+ offers acclaimed, global hit series such as “Monarch: Legacy of Monsters,” “Masters of the Air,” “Silo,” “Hijack,” “The Morning Show,” “Foundation,” “Slow Horses” and multi-Emmy Award-winning “Ted Lasso,” as well as award-winning Apple Original Films including the ten-time Academy Award nominated “Killers of the Flower Moon,” from Martin Scorsese and historic Oscar Best Picture winner “CODA.”
      LG’s industry-leading TVs feature Dolby Vision and Dolby Atmos to deliver superb home entertainment and LG Smart TV users can enjoy Apple TV+ in 4K with Dolby Vision and Dolby Atmos.3 The company’s 2024 premium TVs4 are industry first to support both Dolby Vision and Filmmaker Mode, a cinematic experience available with Apple TV+ titles mastered in Dolby Vision.
      LG is committed to elevating the viewing experience to a new height by offering an extensive array of content and services, class-leading picture quality and immersive audio. LG Smart TV users can effortlessly tap into the full suite of content and services offered by LG Smart TVs with the versatile and user-friendly webOS platform.
      # # #
      1 Available in Australia, New Zealand, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, Sri Lanka, Thailand, Taiwan, India, Korea, Austria, Belgium, Luxembourg, Netherlands, Czech Republic, Slovenia, Slovakia, Germany, Switzerland, Spain, France, Cyprus, Greece, Italy, Malta, Estonia, Latvia, Lithuania, Bulgaria, Hungary, Poland, Portugal, Denmark, Finland, Norway, Sweden, Ireland, United Kingdom, US, Canada, Argentina, Colombia, Chile, Mexico, Bolivia, Paraguay, Peru, Belize, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Honduras, Nicaragua, Panama, Puerto Rico, Trinidad and Tobago, Venezuela, Brazil, Belarus, Ukraine, Gambia, Ghana, Uganda, Egypt, Armenia, Azerbaijan, Oman, Qatar, United Arab Emirates, Jordan, Lebanon, South Africa, Saudi Arabia and Israel. Additionally available in Bermuda, the Bahamas, the Cayman Islands, Saint Kitts and Nevis, Moldova, Mongolia, Tajikistan, Mauritius, Niger, Guinea-Bissau and Turkmenistan for models ranging from webOS22 to webOS 24.
      2 Offer ends April 30. Redemption dates for select 12 countries (Bermuda, the Bahamas, the Cayman Islands, Saint Kitts and Nevis, Moldova, Mongolia, Tajikistan, Mauritius, Niger, Guinea-Bissau and Turkmenistan) is from February 20 for TVs running webOS 22 and March 4 for TVs running webOS 23. This offer is available on 2018-2024 LG 4K and 8K Smart TV models, StanbyME, and StanbyME Go in the Apple TV app. Availability of StanbyME and StanbyME Go may vary by region. Valid only for new subscribers to Apple TV+ in your region. Limit one offer per TV and Apple ID. Plan automatically renews at your region’s price per month until cancelled. Requires Apple ID with payment method on file. Payment will be billed to payment method on file and can be cancelled anytime at least a day before each renewal date in your service account settings. Terms and Apple Privacy Policy apply; see the applicable terms at www.apple.com/legal/internet-services/itunes/us/terms.html. Must be the minimum age required in your country and in the country that matches the store front on which you are redeeming the offer. Compatible products and services required. Cannot be combined with other offers providing access to the same service. Apple TV+ is a service mark of Apple Inc.
      3 Not all content is available in 4K or 4K HDR. 4K resolution requires a 4K‑capable device. Accessing Dolby Atmos and Dolby Vision features requires a Dolby Atmos and Dolby Vision capable system. Playback quality will depend on hardware and internet connection.
      4 Dolby Vision and Filmmaker Mode is available on LG’s 2024 OLED TV, QNED TV 90, QNED TV 91 and QNED 99 series. Automatic Filmmaker Mode experience is available on Apple TV+ on LG Smart TV models running webOS 6.0 and later.

      link hidden, please login to view
    • By News Reporter
      For a More Eco-Conscious Way of Living, LG mycup Makes Tumbler Users’
      Daily Lives Cleaner and More Convenient

      SEOUL, Dec. 20, 2023 — LG Electronics (LG) is set to unveil its innovative tumbler washer, LG mycup, at CES 2024. This unique cleaning solution features state-of-the-art technology to enhance the daily hygiene of tumbler users, while its sophisticated design embodies LG’s commitment to environmental sustainability. With the increasing number of eco-conscious consumers using tumblers, LG mycup simplifies the cleaning process and encourages the regular use of reusable cups and tumblers.
      This practical washer lets users clean one tumbler at a time by simply placing it inside and selecting from two cleaning courses – Quick Wash and Extra Wash – through the LG mycup app. The cleaning process is then conveniently displayed on the upper display panel to let users check wash status and receive an app notification when the cycle is complete.
      Both courses utilize a 65-degree Celsius hot water cycle to ensure thorough and sanitary cleaning. By employing bubble jet technology, the Quick Wash course cleans the inside of the tumbler in just 30 seconds. And for the thorough cleaning and drying for harder-to-clean residues like dairy, the Extra Wash course utilizes an integrated air-drying design to clean and gently dry the tumbler with a multi-directional water jet and powerful hot air.
      Designed to take up minimal space, LG mycup’s slim and compact design maximizes space utilization without compromising performance. Its space-efficient dimensions1 make it ideal for various environments, from trendy cafés to busy offices and educational institutions. The washer’s simple yet modern design seamlessly integrates into any interior, combining functionality and aesthetics.
      As part of LG’s ESG commitment, Better Life for All, the innovative tumbler washer incorporates eco-conscious technologies from LG dishwashers to save water. For example, LG’s Bubble-Jet technology significantly reduces water usage while maintaining exceptional cleanliness standards.2 What’s more, LG mycup aims to encourage more people to use tumblers as a way of living a low-carbon lifestyle that reduces disposable cup waste.
      “The compact, easy-to-use LG mycup washer cleans tumblers fast and effectively with its powerful cleaning capabilities, which promotes a sustainable lifestyle that protects our planet for future generations,” said Lyu Jae-cheol, president of LG Electronics Home Appliance & Air Solution Company. “We will continue to develop products that impact our customers’ daily lives and the environment in a positive way, as we pave the way to a cleaner future.”
      Visitors can experience LG mycup alongside the company’s latest innovations at its CES booth (#16008, Las Vegas Convention Center) from January 9-12.
      # # #
      1 Product dimensions: 230mm width, 420mm 430mm depth, 900mm height (excluding display height).
      2 The bubble jet nozzle applied to the Quick Wash mode of the LG mycup tumbler washer for the field test provides 17 percent reduction in water usage. Based on the joint research result conducted with Seoul National University. Results may differ depending on load compositions and environmental factors.

      link hidden, please login to view
    • By Marcelo
      I'm watching a movie (mkv) that has 10 built-in link hidden, please login to view, but webOs only shows 8 options and the one I want to select is the ninth option. My TV is LG 55 OLED B6. Is there a way to make this selection?  
  • Similar Tagged Content

×
×
  • Create New...