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Live sports transmissions are terrible

cpvusa
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cpvusa

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OLED65G5WUA - brand new.  Direct connection to Router with 350M up and down speeds.  Primary apps are YouTubeTV and PrimeVideo.  Internet line is dedicated and has low latency.

As an owner of multiple previous LG OLED TV products, I expected better results from the latest generation.

It seems that any live picture feed of sporting events the picture is very poor.  Tried various picture and advanced options, but ending up having to reset options to factory to watch most other tv offerings.  

If set on Standard, some faces of fans behind players are not even recognizable.  For golf, the trees have foliage that don't even look like branches.  Most of the players have a glow.  In some live offerings, the crowd members look like cotton ball splotches.

For 4K, and Prime Movies, pretty good.  New channels, have jagged letters, and poor color representation.

I was unable to return TV because I did not have the original packaging (which I threw out before testing TV next day).  LG sent out technician from Express who proceeded to imply that my eyes were deceiving me, lighting was too much, too close, too far, etc. etc.  Never saw somebody go out of their way to tell me I am crazy.

LG will not send out a second technician, as the tech team are convinced (despite real pictures to the contrary) that the TV is fine, and I have no recourse, except to call - at my expense - other certified LG technicians.  They are right and I am wrong.

What is worse, is if you go in a store, you see the beautiful 4K picture - which is not a live streaming event.   My other OLED tv's do not have this issue.

I would like to know if there are others with this type of experience.  My only other options are small claims court (the pictures alone would win the case) - and good luck collecting, or eat the large sum of money I paid, and get myself a Sony.

I have attached one picture - if you will look at the people on the left side or in the middle, their faces are not even recognizable.  This is at 1080P live feed

IMG_2552.jpg

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