Quantcast
Jump to content
  • 0

Cant install or update apps


Shaun Brennan

Question

I have a couple of app that have updates available  but when i click update get the following message (unable to update try later) this has been over a week now, also amazon prime and music wont open now and got this message when i tried to delete app (

link hidden, please login to view
)

Also tried to install a random app off the content store and got the same message as above 1st message

The TV is connect to the internet as Netflix works 

Any help would be appreciated

Thanks Shaun

Link to comment
Share on other sites

2 answers to this question

Recommended Posts

  • 0

I have   the same problem with my OLED55CXAUA TV, Apps weren't able to update I got the same error message. I had a problem with Hulu so I uninstalled it. After that I couldn't re-download Hulu app. I did a computer chat with LG techs several times. The last chat after having me do all the standard fixes , the tech accessed my computer remotely . After a long wait he said I needed to do factory reset. Thats what I did. well that made things much worse. Now because all the apps were older ,they all needed to be updated ,so now I could use any of my streaming apps. So now I have to stream with Amazon firestick ,TV apps are useless. It only gets worse. The LG tech said that's all he could do remotely ,I needed an onsite tech to come to my house to check it . But because it is 17 months old I would have to pay for repair. In addition to that I bought it at Costco . They give a 2nd year extension of factory warrantee , plus I have an additional 3 years of Allstate service contract. I called Costco to have them repair it . They said it's not covered because it's a software issue and they don't cover software issues . So I called LG tech and asked if they would have fixed it under warrantee if it was under 12 months old .  He said they definitely would have.  So I called Costco back and if they are extending factory warrantee why won't they cover it if LG would have. They gave me some double talk but still refuse to do anything. So I'm stuck with a smart TV that now is the same as any regular TV. Both corporations LG and Costco are at fault I'm stuck in the Middle.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By tim p
      I have two LG C2 tv's both running OS 03.21.30. Attempts to update the OS state that this is the current version as of 12/2022.  Amazon Music won't open on either of them, the splash screen appears and that's it, for hours.  It opens fine on other devices in the house, Sony TV, PC's, and droid phones. Other streaming apps work fine with no buffering or glitches.
      The solutions offered online list instructions for clearing app caches using a series of menus that aren't even remotely close to the menus available on these TV's.  I've checked every available menu and there's absolutely nothing offering the ability to clear app caches. App Manager offers exactly two options: Launch or Delete. Others insist that you need to clear the cache from within the app but of course the app won't open so that's a dead end.  I did clear the browser cache but it had no effect this AMZN Music problem.
      So far I've also:
      Deleted and re-installed the app multiple times; Left the TV's unplugged 24+ hours; Full reboot of the router multiple times; Factory Reset of the TV's. If anyone has a solution that doesn't involve buying a fire stick I'm very interested - thanks
      (edit) one of these tv's is five feet from the router.  Distance isn't the issue.
    • By philotas
      I followed these steps to prepare my LG TV and it all worked fine:
       

      link hidden, please login to view  
      However I cannot push IPK to tv or just list stuff:
       
      I am getting this error when calling:
      ares-device-info --device tv2 outputs:
      ares-device-info ERR! [syscall failure]: read ENOTCONN Any ideas?
       
      I can ping the TV just fine and getting the key from the TV also worked but connection fail...
       
      I am using macOS 12.16 and the TV is using webOS 4.9...
      I also tried different node versions (v8.17.0 and v17.3.0)
      Any ideas?
    • By AusRob
      The built in Web Browser will not play Videos on SOME websites after updating to WebOS Version 04.40.25 and 04.40.70. The web sites otherwise work fine. Here is an example that won't play since the 04.40.25 update ... 
      link hidden, please login to view ... Please fix this LG ASAP, it's really annoying. PS. It has nothing to do with any Browser setting, I have checked all that. 
    • By GiotisCy
      Hello, 
      I have recently purchased an LG C2 Oled TV which I connected with my Samsung HW-Q800B 5.1 soundbar via eArc HDMI. When I select "Passthrough" as a Digital Sound Output on LG TV sound advanced settings, there is an obvious sound response delay around 3 seconds when I pause and unpause the movie on Netflix or Prime video streaming apps on LG TV. For example, when I start the movie, the video starts and sound starts 2-3 secs later. When I pause the movie, the sound continues for 2-3 secs after the video has been stopped. There is no any lip sync issue, just this response delay of the sound from the soundbar. This happens only on LG TV Apps. If I connect to an external HDMI device such as AMAZON Fire Stick 4K, there is no such sound delay issue neither on Netflix neither on Prime Video. 
      Thus, the problem seems to be on LG TV apps.
      If I change the Digital Sound Output to "Auto" instead of "Passthrough" the issue is gone but sound quality is not as good as with Passthrough selected. So I do not want this to be my option.
      I would appreciate if someone could come with a solution on this. 
       
    • By LG Nano LED
      18/01/2023
      Dear Sir or Madam
      I have a LG Nano LED tv, in that I am trying to download VOOTKIDS. But is not showing in the LG webos
      This was checked many times. 
      Kindly suggest me to how to download this app in my TV,
       
      Thank you
       
      Vignesh 
×
×
  • Create New...