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Disappearing subtitles on LG web browser after the latest update.

Marko D
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Marko D Newbie

Marko D

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Subtitles as well as all html elements beside video disappear on every website after 2 minutes. The only way to bring them back is to activate cursor with magic remote. This started happening around the beginning of July when new LG browser update rolled out. I managed to get around this by resetting TV to factory settings and evading browser update. This worked until 23rd of July when Web OS update came along . Thinking that problem might be solved i installed it. Turns out this update just integrated this browser error into the OS and now even after resetting to factory the problem cant be avoided. LG had just made the error which could be evaded by downgrading browser mandatory instead of fixing it. This is disgrace. If I had a company with 5 employees the update with error would have never entered circulation and even if it did I would not issue another update which would make error impossible to evade. LG has only billions of dollars and tens of thousands of employees and they do not notice such a major problem even after they have been informed by the users.

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Tfmeltdown Newbie

Tfmeltdown

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I'm having roughly the same experience as everybody as well. Subtitles disappear after ads. I often have to browse forums to fix software issues, like many I have done for years, and I have honestly never seen so many comments saying exactly the same thing and basically resigning themselves to the fact that there is no end-user fix to this problem. 

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