I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.
I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.
On any device, it should be very easy to type
* a password to connect the TV to a wireless network
* search terms when browsing apps on the app store and in other search engines on the device
To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance. I used the onscreen keyboard and ThingQ app.
The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.
There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps.
Right now my options are
* suffer through this user experience of using the onscreen keyboard
* making my wifi password less secure
* using the Apple TV instead
I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.
The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.
Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.
Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.
When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on.
This makes it much easier to search and of course to paste in passwords from my phone to the TV.
In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.
You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance.
Here's my recommendation:
Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.
What options are there for this? I bet bluetooth is an option amongst others. Please figure this out.
My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback. Ask them if they can connect to WiFi, why not if they can't, and listen to what they say.
User research is cheap and it works. Please do it.
Is it possible to add the driver for external usb 3 gigabit ethernet adapters in the firmware to support them and get more network bandwith like on the oled TV C9 and CX (see https://www.youtube.com/watch?v=RgJUUNCsHao) to give to the product the ability to play 4K hdr mkv remux of high bit rate blurays without stuttering (like gemini man or billy lynn for example streamed from Plex server with giga network) ? If you play the same file on direct attached usb drive, no stuttering at all and it's ultra fast to load and fast forward for example.
It already supports external usb2 FastEthernet adapters with ASIX AX88772 chipset and work well on both type A and type C ports, I have tested it, but it is also a 100Mbit/s adapter like the integrated one, so same bandwith, and stuttering is always here.
The driver that need to be added to the firmware is the one for the usb 3 gigabit ethernet adapters with ASIX AX88179 chipset like on oled C9 and CX, but no luck, at least with firmware 18.104.22.168 it is not supported, eihter with type A ports or with the type C port (I have tested both, RJ45 leds stay OFF, the same with a power usb 3 hub in between, driver not included in the firmware).
I have also tesed usb3 gigabit ethernet adapter with realtek RT L8153 chipset, wich is seems to be supported on older oled C7 and C8, but it is also not supported (blinking leds this time but no connection, driver not included in the firmware).
This is very frustrating for a 1800$ product !
By News Reporter
Summer is on its way, bringing with it the promise of better weather and a golden time of year for sports fans everywhere. And while some major sporting events have been cancelled or delayed, there’s plenty of first-class action to be had with football leagues up and running, basketball playoffs just around the corner, baseball in full swing, as well as tennis and auto racing. With so much to look forward to as we approach the second half or the year, now is the ideal moment to upgrade to a new TV – one that can light your game up and make you feel like you’re right there to witness all the exhilarating contests and mind-blowing plays as they unfold.
When it comes to shopping for a TV that’s great for watching sports, there’s more to consider than just screen size and color expression. To deliver that realistic stadium/arena feel, high-quality motion control handling is crucial. Because to keep up with the blink-and-you’ll-miss-it movements of the world’s top athletes, you’ll need a TV that can handle it all without any motion blur or drop off in detail. Let’s face it, there’s nothing more frustrating than trying to follow a flickering, blurry soccer ball stuttering its way across the screen, or watching a titanic battle between two star players reduced to a fuzzy, indistinct mess.
Luckily for sports fans, LG offers a variety of “premier league” TVs that can capture all the blistering action in absolute clarity. From multi-award-winning OLED TVs to the soon-to-launch QNED Mini LED TVs, and the more affordable yet highly capable NanoCell TVs; the company has all of your sports-viewing needs covered. With an advanced TV from one of LG’s championship 2021 lineups in the living room, you can watch live as sporting history is made, review the must-see highlights from every game or replay those legendary goals from classic matches.
Conveniently available on LG TVs, Sports Alert keeps you effortlessly up to date on your favorite teams.1 Receive notifications when their games are about to begin, real-time scoring alerts and final results even while you’re watching other content. You can also easily check out your teams’ upcoming matches and other key information so you’re always in the know. Setting up Sports Alert is as easy as can be. Just press the Speak button on the LG Magic Remote and say “Sports Alert” and ThinQ instantly launches the app so you can select the sports leagues and teams you want to follow. After the initial setup, you can sit back, relax, and let LG’s customizable feature keep you abreast of the sports that matter most to you.
The company’s TVs deliver memorable sports-viewing experiences thanks to a combination of outstanding picture quality, large screen sizes, and superb surround sound via Dolby Atmos and LG’s exceptional sound engine, as well as compatibility with a range of external audio solutions. Along with realistic, three-dimensional images and sound, you can enjoy unique features created specifically for sports fans such as Sports Alert.
LG’s advanced motion handling technology allows its TVs to display action with incredible smoothness, even during the fastest periods of play. So the fuzziness, stuttering and juddering that detracts enjoyment of the game on other TVs won’t be an issue when you team up with LG. LG TVs also boast excellent contrast and the ability to make details sharper in every scene, ensuring every score or stat shown on screen and the names and numbers on players’ jerseys can be easy to read at all times.
When it comes to immersive sports viewing, sound quality is just as important as image quality. LG TV’s AI Sound Pro offers a dedicated mode for sports that lets you hear all the sounds of the game. Whether it’s the coach shouting orders, players directing their teammates or the ball flying off the boot, bat or racket, you won’t miss a sound. Dolby Atmos support means you can experience dynamic 3D audio at its best, while Bluetooth Surround Ready offers easy connection with LG’s powerful XBOOM speakers and wide selection of soundbars.
And with multiple AI assistants to choose from, including Google Assistant and Amazon Alexa, you can control the entire viewing experience using just your voice so you’ll never again miss a key moment of the big match searching for the remote. The 2021 TVs even offer support for Apple AirPlay 2.2
The wealth of sports streaming apps available on LG’s webOS-based smart TVs makes it easy to keep up with all the leagues you love. Along with a significant number of local options, there are globally-popular services such as Fubo TV, BBC iPlayer, CBS All Access, ESPN and many, many more to choose from.
For the ultimate in realistic picture quality, LG OLED is your go-to option. Thanks to LG OLED’s self-lit pixels which can turn on and off independently, LG 2021 OLED TVs can display fast-moving sports with outstanding detail, color and contrast, no matter how hectic the action gets. OLED Motion Pro further enhances the impressive motion handling performance of LG’s next-gen TVs, allowing viewers to see the most subtle of details in every split-second play in every type of sport.3 And with screen options ranging from 48- to 88-inches, there’s an LG OLED for every space and every preference.
If you’re looking for a big screen that offers balanced light control along with great contrast, brightness and deeper blacks, QNED Mini LED TV is an excellent choice. LG’s pioneering TV combines Mini LED backlighting with Quantum Dot NanoCell color technology to deliver brighter, clearer images, while a larger number of dimming zones ensures precise backlight control and an ultra-high contrast ratio. The end result is a greater level of detail and more accurate color reproduction than other LG LCD TVs can provide.
The QNED Mini LED TV lineup also offers compelling large screen choices – 65-, 75-, and 86-inches – each working in harmony with LG’s latest audio products. Once you’ve paired an LG soundbar with the TV, you can use the TV’s Magic Remote to control the soundbar’s volume and sound modes.4
A solid all-rounder, LG NanoCell shouldn’t be overlooked in the ideal for watching sports TV stakes. In addition to providing all of LG’s sports-centric features and ultralarge screen sizes, LG NanoCell produces incredibly pure colors, leveraging 1nm nanoparticles to filter out color impurities and enhance color expression. With 100 percent Color Consistency, the TVs display colors with accuracy and vibrancy, making you feel as though you’re seated in the stands, witnessing the skill and passion of your sporting heroes in person.5 The LG NanoCell range offers a wide selection of screen sizes, starting from a space-friendly 43 inches, and going all the way up to a mammoth 86 inches.
To learn more about why LG TVs are a sports fan’s dream, click for OLED and for NanoCell.
(Images simulated to enhance features. May differ from actual use.)
# # #
1 Available on 2020 and 2021 models. Sports and sports leagues supported may differ by country. Functionality and EPG limitations vary by country.
2 Google Assistant and Amazon Alexa support varies by country.
3 OLED Motion Pro available in G1, C1 and B1 models.
4 Soundbar Mode Control only available with LG soundbar models SP11, SP9, SP8 and SP7.
5 Certified by Intertek for 100 percent Color Consistency measured to CIE DE2000 using 18-color Macbeth patterns with viewing angle ±30°.
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