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Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04


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Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04
Immediately after updating to 5.10.04, it keeps flashing / fails to sync on all Dolby Vision signals from Nvidia Shield TV Pro (2019) via a Denon X4500H. Other reports indicate that this is also true for Apple TV + and XBOX SERIES S/X.

From programmed obsolescence as a crime against consumer relations,
The market is driven by consumer dissatisfaction, which is always looking for the most modern or most functional product. The State grants consumers special protection through Law 8078 of 1990, by listing in its text some infractions against consumer relations. Even though the practice of obsolescence encourages the economy by generating more jobs, due to uninterrupted production by suppliers, it is an offense committed by producers. We conclude that, despite not being considered a crime by law, obsolescence is a harmful practice for the consumer.
The Consumer Defense Code (Law 8.078 of September 11, 1990) establishes, in Title II, of art. 61 to 80, a list of crimes against consumers. It should be noted that this list is not exhaustive, as art. 61 is clear in saying that they constitute crimes against consumer relations provided for in the code, without prejudice to the provisions of the Penal Code and extravagant laws. To avoid any kind of confusion, we have:
“The Penal Code and the extravagant law remain in force, with subsidiary effect. That is to say: if a given factual hypothesis is simultaneously governed by a provision of the CP and another one of this Title II, this one will prevail over that one.” (PAULO JOSÉ DA COSTA JR. AND FERNANDO JOSÉ DA COSTA, Crimes against the consumer, 2nd ed., Atlas, p. 3-4)
In particular, art. 66 indicates that the practice of programmed obsolescence is illegal when it states that it constitutes a crime against consumer relations "to make a false or misleading statement, or omit relevant information about the nature, characteristic, quality, quantity, safety, performance, durability, price or warranty of products and services".

Taking into account that, in the practice of obsolescence, the supplier does not inform that the product already has a predetermined operating period regardless of whether it is in perfect condition or not, we have:
"The supplier's silence on a relevant aspect of the product or service, which for some was equated with an allegation, can also make the verb "omit" focus. In other words: the supplier cannot remain silent when providing information to the consumer, because this is equivalent to omitting”. (ANTONIO CEZAR LIMA DA FONSECA, Consumer Criminal Law, 2nd ed. Livraria do Advogado, p. 162)
Below links with other complaints:


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https://www.lgwebos.com/topic/7206-c9-update-051004-can-no-longer-connect-to-dolby/

In other words, it is a problem of the model, worldwide, with general dissatisfaction among gamers, proving that LG acts illegally, against the consumer.

Both Oled C9 and Oled CX can transmit in 4K 120HZ with DOLBY VISION ENABLED.

The OLED C9 has HDMI 2.1 at 48GB of data speed, the Oled CX E C1 HDMI 2.1 at 40GB.
The 3 have current WEBOS, system with updated processor and Artificial Intelligence, same quality and data processing.
In fact Oled C9, it normally produced DOLBY VISION on Xbox Series X, Apple TV + , Netflix and after the update (in the same week that Oled C1 received the fix to support DOLBY VISION in 120hz), it stopped producing content correctly in Dolby Vision. In contact with DOLBY and Microsoft both say that the responsibility for updates is LG.

 

The complaint and denunciation are registered with links to the case.

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On 6/29/2021 at 3:00 PM, Leonardo Sanches said:

Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04
Immediately after updating to 5.10.04, it keeps flashing / fails to sync on all Dolby Vision signals from Nvidia Shield TV Pro (2019) via a Denon X4500H. Other reports indicate that this is also true for Apple TV + and XBOX SERIES S/X.

, , ,

 

See this thread:  https://www.lgwebos.com/topic/7206-c9-update-051004-can-no-longer-connect-to-dolby/

LG has issued 05.10.15 to address this issue.

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17 hours ago, Leonardo Sanches said:
It didn't quite correct it.

The worst thing is the programmed OBSOLENCE causing this error to force us to buy the C1

That is actually  way worse than planned Obsolescence.

   You are talking about a decrease / removal of features (this case a problem with Dolby Vision) via a software update...  If it is the case then is a very clear case of FRAUD!

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