65C9 firmware 05.00.10 - Photo and Video app Black Screen

[Robva 0]

Hello

 

I have updated my OLED65C9PLA firmware to 05.00.10 today, since then when I launch the Photo and Video app (the app that comes with the TV), I only get a black screen :(

Has anyone had the same issue ?

 

Thanks

[Robva 0]

Anyone on this ? I  see other people got the 05.00.03, I don't know why the 05.00.10 was pushed on my TV, and what contains this version.  I live in France.

I was using the Photo & Video app to read directly from my NAS, it was working like a charm before this

[Iñigo 0]

Same problem here! Is there any way to fix this? Photo & Video app was working fine until the 05.00.10 update

[Robva 0]

Hi, I solved this by hard rebooting my TV, using the button and unplugging from the wall for 10min.

[Iñigo 0]

Hi! Nice to hear you got it fixed. What do you mean by "using the button"?

Thanks in advance

[Robva 0]

I used the mecanical button on the TV to switch it off, keeping the button pressed for a few seconds (didn't use the remote as usual)

[Iñigo 0]

Ok, i've just unplugged the tv and it seems to work fine. Thanks for the tip Rovba

[Robva 0]

Welcome

[Arthur Dent 3]

That’s great news if this fixes the issue.....I continually get a reminder to do the update, I always chose NO, but suddenly it said “ completing update don’t turn your TV off “ so I immediately turned it off, then got the message “ do you want to resume update or cancel ?” I chose cancel and now the update has ceased 👍👍👍 

has anyone told LG about this ? If so any reply ?

 

thanks