Quantcast
Jump to content

LG UN 7350 PTA auto Wifi connection is takes approx. 4 minutes to WIFI router/hotspots


Recommended Posts

Hi All,

Purchased LG UN 7350PTA 43 inch tv 7 days back. 

Steps for reproduce

1. Configure TV WIFI with WIFI router

2. Turned off TV

3. Turned on TV

4. Takes approx. 4 minutes to auto connect WIFI, at that WIFI searching time, i did not even seen any WIFI name, it populated  all WIFI available after 4 minutes.

Contacted LG Customer care, He told it takes  4 minutes to connect WIFI. nowadays Mobile phone is takes approx. 30 seconds  to connect WIFI. 

Note: tried with mobile hotspots, it is same behavior. it could be SW issue from LG TV. Reset TV 2 times but no luck

Link to comment
Share on other sites

@Vijay Kumbhani If you check your smart phone WiFi "bars" in the room where the TV is located  (NOT the phone network signal bars), does the strengh look "good" (i.e. all arc lines), or just a couple highlighted?

Is the TV using a 2.4GHz band, or a 5GHz band?  Which is the best/strongest signal in the TV room?  What channels are those bands using (log into the router, go to config -> WiFi -> advanced settings to check). If on defaults (say 1 and 100), change them to channel 8 for the 2.4GHz, and 36 for the 5GHz, and ensure that the SSID names are 8 characters or less, with NO special characters in the name.

The router make and model would be useful to know.

Link to comment
Share on other sites

Hi 

Thanks for reply,  I given remote support to LG customer care executive. They said setting are fine and good. They said it takes approx. =~ 4 minutes to connect Wi-Fi, that answer is not valid.  explained LG customer care, can check wifi on your smartphone, it takes less than 1 minute to connect. 

I observed few things, One TV power on, I  went to Connection  -> WIFI Connection, it shows cursor stuck even didn't turned off WIFI at that time, I will need to wait approx. =~ 4 minutes after that I will change WIFI settings. I think, This is Web Os Bug.  

Is the TV using a 2.4GHz band, or a 5GHz band? 

I think 2.5 GHZ

Which is the best/strongest signal in the TV room?

strongest

BTW, attached Image

 

WhatsApp Image 2020-12-11 at 10.34.54 AM.jpeg

Link to comment
Share on other sites

I think actually I found issue, it looks like web os SW issue.

Open Netflix on Tv after TV on. But Netflix is playing video after 30 seconds at that time Network WIFI option is in waiting for connect to internet. 

Rest of all apps except Netflix working.

Once Network WIFI option show connected to internet after that all apps work.

 

It looks like, rest of the all apps is checking network status of Web OS SDK.

Link to comment
Share on other sites

@Vijay Kumbhani The picture does no really show us anything, other than the TV settings UI is waiting. Did you check with your smartphone as requested in my previous post, to see the strength of the WiFi arc/bars ICON at the top of your phone, when near the TV? Do you know if the 2.4Ghz and 5GHz WiFi bands are using the same SSID name, or have different names on your router? Some routers have them the same, which makes it difficult to know which band you various devices are connected to. The signal strength   by the TV would be useful to know . How far is the TV from the router by the way?

If you have a Windows 7 or 8.1, or Windows 10 laptop, download the excellent utility from NIRSOFT, called WiFiInfoView, that will give you details of ALL reachable WiFi routers and SSID names "near" you. Of course the strongest signals are going to be the ones from YOUR router, and even if the SSID names are the same for both bands, this utility will show your both, and the strength and quality of the signals for both bands. It is also useful to find if your neighbours routers are using the same channels, so you can check your router, log in and change the channels to ones with less interference (see my earlier post reproduced below for suggestions on that).

link hidden, please login to view

NOTE: the download link is about three-quarters of the way down the page. When downloaded, unzip the ZIP file into its own empty location, then double-click on the .EXE file inside your newly created folder for that program.

In case you missed it, here is my previous recommendation to follow, and suggested WiFi channel numbers to try. Also, if yo have a very old router, that could be your issue (e.g. an N600), so please post the make and model of your router).

"If you check your smart phone WiFi "bars" in the room where the TV is located  (NOT the phone network signal bars), does the strength look "good" (i.e. all arc lines), or just a couple highlighted?

Is the TV using a 2.4GHz band, or a 5GHz band?  Which is the best/strongest signal in the TV room?  What channels are those bands using (log into the router, go to config -> WiFi -> advanced settings to check). If on defaults (say 1 and 100), change them to channel 8 for the 2.4GHz, and 36 for the 5GHz, and ensure that the SSID names are 8 characters or less, with NO special characters in the name.

The router make and model would be useful to know."

Link to comment
Share on other sites

@Vijay Kumbhani Are you saying that by changing the DNS server to  8.8.8.8 fixed your slow WiFi startup? 

If your router DNS service is set to that (8.8.8.8 primary with 4.4.4.4 as secondary DNS server), then the default in the TV would be to use the routers setting, that should use what the router is using anyway.

The automatic settings leave it to use your ISP DNS services, which is not always the most secure or safest thing to do.  If you are saying that the default setting in the TV is slow (and you have your router already set up for 8.8.8.8/4,4,4,4), but using 8.8.8.8 in the TV DIRECTLY (i.e. specifically defining it there) stops the slowness issue, then that is definitely a buggy situation with the LG TV WiFi  DNS usage and operation.  Unless of course you have some unusual or special advanced DNS settings in your router, or you have IPV6 services enabled, or an IPV6 server setup (not normally necessary for Home Networks).

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Low Grade
      i thought of using my handphone to act as a remote control for the TV.............but it will only work with WiFi ??!!

      i had BlueTooth still turned on..............TV is using LAN connection only.........and the phone can no longer control the TV (the phone can control the TV with WiFi on)............is this normal ?? 


      many thanks in advance............
    • By Extra Celestial
      Would love to auto start the Alexa app so my smart home can connect to it automatically when I turn it on from a plug since you can't turn on the tv with the hubs.
       
      One small workaround instead of trying to figure out how to turn on the tv from a hub since it disconnects from the wifi when it powers off.
    • By Abdullah Salameh
      My LG SJ850V stopped finding any wifi network about a week ago. The software version is 6.10.30. I don't know the reason this could happen, as it was working perfectly fine a week ago.
    • By NickL
      Hi,
      I recently bought an LG UK6500PLA TV (my first LG), but I have a difficult time streaming content (Wifi connected), e.g. Netflix series is streaming in low resolution.  The router is only 10 feet away from TV (but ethernet is not an option) and uses a 5GH frequency range.
      I have tried making a speed test at fast.com, for both the TV (through the Webbrowser) and for my laptop and iPhone. The speed test for TV showed 2.5 Mbps and my laptop and iPhone showed 110 Mbps. Can there really be such a big difference? I am starting to wonder if this might be a warranty issue?
      Do any of you guys have experience with bad Wifi reception on your LG TV or have any suggestions on how to fix it? 
       
      Br,
      Nick
    • By Debojit Kundu
      Hi I recently updated the software to 5.30 version, and after that I noticed a weird problem with video streaming, in general issue with internet bandwidth. Usually my b/w is ~35 mbps so that is sufficient for 4k streaming on youtube or netflix. The issue is after running for 10-15 mins if I pause the video or go backward the network speed is thrashing badly. For example when I check internet connection on netflix it shows ~30-35 mbps, but whne that problem occurs and I check the speed again I see the speed is dropped to <1mbps. Same with youtube, it can't load 4k videos anymore as the speed is ~1mbps. I can realize the problem as the thumbnails load very slow with scrolling. This problem does not get away unless I restart the TV or disconnect from wifi AP and connect back. The router always works fine I mean when I observe the problem on tv I can run videos on mobile seamlessly and see a speed of ~40 mbps on the same router. The router is kept next to the TV so I don't think it is some issue with wifi distance etc. I don't know what to do. I tried resetting but it removed all my app but it was actually not a so called "factory reset". So software version remained same. To rule out hardware problem I want to revert to previous version of the software but apparently I can't downgrade the software. Is there any other approach to load some previous version firmware?
  • Similar Tagged Content

×
×
  • Create New...