Quantcast
Jump to content

LG UN 7350 PTA auto Wifi connection is takes approx. 4 minutes to WIFI router/hotspots


Recommended Posts

Hi All,

Purchased LG UN 7350PTA 43 inch tv 7 days back. 

Steps for reproduce

1. Configure TV WIFI with WIFI router

2. Turned off TV

3. Turned on TV

4. Takes approx. 4 minutes to auto connect WIFI, at that WIFI searching time, i did not even seen any WIFI name, it populated  all WIFI available after 4 minutes.

Contacted LG Customer care, He told it takes  4 minutes to connect WIFI. nowadays Mobile phone is takes approx. 30 seconds  to connect WIFI. 

Note: tried with mobile hotspots, it is same behavior. it could be SW issue from LG TV. Reset TV 2 times but no luck

Link to comment
Share on other sites

@Vijay Kumbhani If you check your smart phone WiFi "bars" in the room where the TV is located  (NOT the phone network signal bars), does the strengh look "good" (i.e. all arc lines), or just a couple highlighted?

Is the TV using a 2.4GHz band, or a 5GHz band?  Which is the best/strongest signal in the TV room?  What channels are those bands using (log into the router, go to config -> WiFi -> advanced settings to check). If on defaults (say 1 and 100), change them to channel 8 for the 2.4GHz, and 36 for the 5GHz, and ensure that the SSID names are 8 characters or less, with NO special characters in the name.

The router make and model would be useful to know.

Link to comment
Share on other sites

Hi 

Thanks for reply,  I given remote support to LG customer care executive. They said setting are fine and good. They said it takes approx. =~ 4 minutes to connect Wi-Fi, that answer is not valid.  explained LG customer care, can check wifi on your smartphone, it takes less than 1 minute to connect. 

I observed few things, One TV power on, I  went to Connection  -> WIFI Connection, it shows cursor stuck even didn't turned off WIFI at that time, I will need to wait approx. =~ 4 minutes after that I will change WIFI settings. I think, This is Web Os Bug.  

Is the TV using a 2.4GHz band, or a 5GHz band? 

I think 2.5 GHZ

Which is the best/strongest signal in the TV room?

strongest

BTW, attached Image

 

WhatsApp Image 2020-12-11 at 10.34.54 AM.jpeg

Link to comment
Share on other sites

I think actually I found issue, it looks like web os SW issue.

Open Netflix on Tv after TV on. But Netflix is playing video after 30 seconds at that time Network WIFI option is in waiting for connect to internet. 

Rest of all apps except Netflix working.

Once Network WIFI option show connected to internet after that all apps work.

 

It looks like, rest of the all apps is checking network status of Web OS SDK.

Link to comment
Share on other sites

@Vijay Kumbhani The picture does no really show us anything, other than the TV settings UI is waiting. Did you check with your smartphone as requested in my previous post, to see the strength of the WiFi arc/bars ICON at the top of your phone, when near the TV? Do you know if the 2.4Ghz and 5GHz WiFi bands are using the same SSID name, or have different names on your router? Some routers have them the same, which makes it difficult to know which band you various devices are connected to. The signal strength   by the TV would be useful to know . How far is the TV from the router by the way?

If you have a Windows 7 or 8.1, or Windows 10 laptop, download the excellent utility from NIRSOFT, called WiFiInfoView, that will give you details of ALL reachable WiFi routers and SSID names "near" you. Of course the strongest signals are going to be the ones from YOUR router, and even if the SSID names are the same for both bands, this utility will show your both, and the strength and quality of the signals for both bands. It is also useful to find if your neighbours routers are using the same channels, so you can check your router, log in and change the channels to ones with less interference (see my earlier post reproduced below for suggestions on that).

link hidden, please login to view

NOTE: the download link is about three-quarters of the way down the page. When downloaded, unzip the ZIP file into its own empty location, then double-click on the .EXE file inside your newly created folder for that program.

In case you missed it, here is my previous recommendation to follow, and suggested WiFi channel numbers to try. Also, if yo have a very old router, that could be your issue (e.g. an N600), so please post the make and model of your router).

"If you check your smart phone WiFi "bars" in the room where the TV is located  (NOT the phone network signal bars), does the strength look "good" (i.e. all arc lines), or just a couple highlighted?

Is the TV using a 2.4GHz band, or a 5GHz band?  Which is the best/strongest signal in the TV room?  What channels are those bands using (log into the router, go to config -> WiFi -> advanced settings to check). If on defaults (say 1 and 100), change them to channel 8 for the 2.4GHz, and 36 for the 5GHz, and ensure that the SSID names are 8 characters or less, with NO special characters in the name.

The router make and model would be useful to know."

Link to comment
Share on other sites

@Vijay Kumbhani Are you saying that by changing the DNS server to  8.8.8.8 fixed your slow WiFi startup? 

If your router DNS service is set to that (8.8.8.8 primary with 4.4.4.4 as secondary DNS server), then the default in the TV would be to use the routers setting, that should use what the router is using anyway.

The automatic settings leave it to use your ISP DNS services, which is not always the most secure or safest thing to do.  If you are saying that the default setting in the TV is slow (and you have your router already set up for 8.8.8.8/4,4,4,4), but using 8.8.8.8 in the TV DIRECTLY (i.e. specifically defining it there) stops the slowness issue, then that is definitely a buggy situation with the LG TV WiFi  DNS usage and operation.  Unless of course you have some unusual or special advanced DNS settings in your router, or you have IPV6 services enabled, or an IPV6 server setup (not normally necessary for Home Networks).

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Derek Weselake (WEZ)
      Hey there,  I have had a  OLED55B6P for ten months and I love it but

      I have a problem all a sudden, just today it starts to show a black screen with fire works every minutes if I don't press a button on the remote.

      I have no eco mode on, no power save modes on, TV firmwire is up to date, and tried turning off on and on the tv.

      anyone know how to fix?
    • By coyote
      I've got my ThinQ and Google Home apps and Google Home speakers set up to turn off my LG C1.  But they won't turn it on, I guess because the TV isn't listening for commands when off.   I expected that enabling these Settings|General|Devices|TV Management|Quick Start+ Settings|General|Devices|External Devices|TV On With Mobile|Turn on via Wi-Fi would do it, but it did not.
      OMG I just discovered that Alexa turns on the TV...and I never even had to open let alone set it up in the Alexa app!
    • By News Reporter
      With the health of the environment arguably one of the most pressing concerns in the world today, it is a good time to take stock, reflect and give serious thought to how we can all do our part to create a more sustainable future. In the consumer electronics industry, LG continues to show its commitment to protecting the planet and delivering a better life for all by reducing the environmental impact of its innovations at every stage of the product lifecycle.

      The latest home entertainment solutions from LG serve as fine examples of the company’s efforts to provide maximum user convenience at minimal cost to the Earth. Emblematic of this goal, LG OLED TVs deliver stunning viewing experiences while using a smaller number of components and offering greater recyclability than their LCD counterparts. LG’s self-emissive displays don’t require a backlight like LCD TVs, and because they have fewer parts overall, there is less to recycle and dispose of. For example, the 65-inch LG OLED evo C2 model uses just 40 percent of the plastic of its LCD TV equivalent (model 65UQ80).

      The eco-conscious qualities of LG’s 2022 OLED TVs have been recognized by one of the world’s foremost providers of testing, inspection and certification services, attaining Société Générale de Surveillance SA (SGS) Eco-Product recognition.1 The select 2022 LG OLED evo TVs will display the Carbon Trust’s product carbon footprint label for reducing CO2 throughout the entire product lifecycle.2 Moreover, they also achieved validation to the UL 2809 Environmental Claim Validation Procedure (ECVP) for Recycled Content Standard from global safety science leader, UL, which confirms these products are indeed as environmentally responsible as advertised.3
      For its 2022 OLED TVs4, LG has adopted the use of a new composite fiber material that helps reduce product weight. Additionally, the packaging used for the latest LG OLED TVs is made for recyclable materials and features single-color printing to further save on energy and resources.

      The LG Soundbar lineup also reveals the company’s dedication to environmentally-conscious design. Its sophisticated audio solutions utilize reused and easily recyclable materials, consume only a small amount of power when in use and ship in sustainable packaging. And to top it off, every 2022 LG Soundbar model has received SGS Eco-Product certification in recognition of their environmental impact.

      Furthermore, this year’s soundbars are comprised of parts that have been fabricated from recycled plastic resin. The amount of recycled material used in LG’s new soundbars has been confirmed by UL’s ECVP for Recycled Content Standard and many of LG’s 2022 soundbars also feature a polyester jersey fabric that meets the Global Recycled Standard (GRS).5 What’s more, 2022 LG Soundbars are ENERGY STAR® certified thanks to their efficient use of power.

      By considering the impact our actions have on the environment, and finding better, more sustainable ways to get things done, we can all help to bring about positive change. As a leader in home entertainment innovation, LG will continue to do its part to protect the planet and pave the way to a brighter tomorrow.
      # # #
      1 The 2022 LG OLED Z2, G2, C2, B2 and A2 Series received SGS Eco-Product certification.
      2 LG OLED evo 65-inch G2 and C2 models achieved the Carbon Trust’s Reducing CO2 label, while the 55-, 77- and 83-inch G2 models as well as the 42-, 48-, 55-, 77- and 83-inch C2 models received its Measured CO2 label. Only applied in markets/regions participating in the Carbon Trust’s labelling program.
      3 ECVP applies to LG OLED evo 55-, 65-, 77- and 83-inch G2 models as well as 42-,48-,55-,65-,77- and 83-inch C2 models
      4 A new composite fiber material applied to the 2022 LG OLED TV 55-, 65- and 77-inch G2 models, 42-, 55-, 65- and 77-inch C2 models and 77-inch A2 models.
      5 Materials certified by UL 2809 Environmental Claim Validation Procedure (ECVP) for recycled content applies to 2022 LG Soundbar models S95QR, S90QY, S80QR, S80QY, S75Q, S65Q, S60Q, S40Q, SH7Q, SPQ8-S. Amount of recycled fabric varies by model and LG Soundbar models, which come with polyester jersey fabric made from recyled material that meets Global Recycled Standard, are S95QR, S90QY, S80QR, S80QY, S65Q, S60Q, S40Q, SH7Q.

      link hidden, please login to view
    • By Scott Dent
      No matter how times times I remove the LG Internet (XUMO) channels, a few of them come back every day. After a week, I have to flip through about twenty of the LG Internet channels to get to what I want to watch. I have an 86" UP8770. My wife won't even watch the TV because of how how annoying those LG Internet channels are. I have repeatedly reset the TV. I have left it unplugged all night. I have searched for answers online and spoken to LG on the phone. Nothing helps. I have removed all the LG Internet channels at least 50 times. Every day a few of them come back. I purchased the TV at Costco about 5 months ago. I really wish I could return it. The LG Channels are a deal breaker for me.
    • By Gecko64
      Hello, the wifi of my smart TV is broken since the last update.
      The remote control from my phone too when i use an opérational ethernet connection.

      Tried : 
      Full setting reset
      Reboot
      Power reset

      Observed :
      After the power reset and unplugged during at least 10 min, the WiFi networks was at new listed but impossible to connect, it says WiFi network not found.
      After a new power off, the searching of wifi networks didn't end without result.
      The remote control also lag a lot each 10 seconds and during 3 or 4 seconds.

      TV Informations :
      Model : 49SJ800V-ZB
      Devide Name : [LG] webOS TV SJ800V
      Serial Number : 711MAVDM8903
      webOS TV Version : 3.9.0-62709 (dreadlocks2-dudhwa)
      MAC  Wired : 38:8C:50:F3:2B:5D
      MAC Wireless : 7C:1C:4E:A0:E8:C7 
      ESN : LGTV20171=11002626448
      VSN : 5DBF066A
      Widevine : LGTV17CLGE005126094

      Question :
      Is there a way to downgrade by putting the firmware on a USB Key with a FAT 32 filesystem on to be sure it could be read by the TV ?

      Thank you in advance for your help.

       
  • Similar Tagged Content

×
×
  • Create New...