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49SJ800V Image Distortion Problems

Cengiz Haskan
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Cengiz Haskan Newbie

Cengiz Haskan

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Hello Everyone,

Model: 49SJ800V-ZB (WebOS 05.80.60)

I have no problems with TV broadcasts.

I updated to last official version  a few days ago. When I try to watch videos through internet applications or web browser, I encounter such a situation. For example, the incident I encountered in watching a YouTube video. It can't be watch in this way.  I think it's software problem.

The factory defaults have been restored twice but it hasn't changed. I couldn't find a solution.  What can I do? Thx.

MVIMG_20200906_151403.jpg

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td47 Proficient

td47

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@Cengiz Haskan  I agree, it seems like a software issue. At a guess, I would say that the wrong "codec" is being called, or there is a corruption of a software routine (or a firmware issue).

Youtube App and the site should be able to use and decode the following formats (first 5 the most common). To test if the app or browser is at fault, use your laptop/PC to find a few videos to download, put on a USB stick and plug it into the TV, see if the built-in player will play any of them. See if there are any outstanding updates to either of those apps.

FORMATS:

.MOV,   .MPEG4,   .MP4,  .AVI,   .WMV,   .MPEGPS,   .FLV,
 LESS COMMON:   .3GPP,   .WebM,  .DNxHR,  .ProRes,  .CineForm,   HEVC (h265) 

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