Hotstar app not working

[Anurag Rathi 0]

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

[George Hofmeister 126]

On 7/5/2020 at 6:30 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

[Arjun Mehta 0]

Having the same problem, Contacted Hot star they said that its not an issue from their end but in the TV manufacturer's end... Most of the content I intend to watch returns me this error PL 6006 NAS, Uh,oh, The platform does not seem to be best suited for playback of this content.

Tried to find a solution from Multiple places, Checked media settings of my router, My time and location on the TV and everything but still this issue persists.

[Abiramesh 0]

Same error in my case,  I tried reseting TV original settings and updated Disney hotstar , now working fine...Dear LG this is real frustrating from your side , being a market leader you cannot test customers with this kind of errors pls fix the Bug

[Abiramesh 0]

Sorry the next day after resting tv to original settings the error comes again , no fix from LG side 

[kaly 0]

@Abiramesh  has it been resolved yet? I'm facing similar issue too!

[teja4721 8]

@Abiramesh Its a user to user forum and none from LG will actually see these messages. Its better to Raise a request through twitter platform or mail lg team.

[Vishal Kumar 0]

On 7/5/2020 at 11:00 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

 

[teja4721 8]

3 minutes ago, Vishal Kumar said:

 

Its a user to user forum and none from LG will actually see these messages. Its better to Raise a request through twitter platform or mail lg team.

[Lokesh Somasundaram 0]

On 7/8/2020 at 6:04 PM, George Hofmeister said:

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

Hi

I am having the same problem in my LG tv. Try playing it with your mobile hotspot. Its the issue from hotstar and the TV.

[Lokesh Somasundaram 0]

@Vishal Kumar 

 

Hi

I am having the same problem in my LG tv. Try playing it with your mobile hotspot. Its the issue from hotstar and the TV.

[Lokesh Somasundaram 0]

@Abiramesh Is it working without any issue for you ?

 

[Anand Hebbal 0]

Same issue for me as well. except error code is 6002

 

[N RANI RATHOD 0]

Not  working 

[Austin George 0]

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!