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Hotstar app not working


Anurag Rathi

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On 7/5/2020 at 6:30 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

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Having the same problem, Contacted Hot star they said that its not an issue from their end but in the TV manufacturer's end... Most of the content I intend to watch returns me this error PL 6006 NAS, Uh,oh, The platform does not seem to be best suited for playback of this content.

Tried to find a solution from Multiple places, Checked media settings of my router, My time and location on the TV and everything but still this issue persists.

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On 7/8/2020 at 6:04 PM, George Hofmeister said:

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

Hi

I am having the same problem in my LG tv. Try playing it with your mobile hotspot. Its the issue from hotstar and the TV.

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On 7/5/2020 at 11:00 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

I have the same problem. Their 1800 number doesn't work as the contact centre is closed due to covid. Chat is managed by a bottle and no resolution so far. We're you able to get this issue fixed? I think we need to flood them in Twitter with complaints

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I have the same problem. Their 1800 number doesn't work as the contact centre is closed due to covid. Chat is managed by a bottle and no resolution so far. We're you able to get this issue fixed? I think we need to flood them in Twitter with complaints

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On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

This is what I get when I click on connection settings. No option to enable to disable anything. Please help

16202853208132705063026815471342.jpg

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