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Anurag Rathi

Hotstar app not working

Asked by Anurag Rathi

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Anurag Rathi    0

Anurag Rathi
Posted

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

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George Hofmeister    121

George Hofmeister
Posted
On 7/5/2020 at 6:30 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

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Arjun Mehta    0

Arjun Mehta
Posted

Having the same problem, Contacted Hot star they said that its not an issue from their end but in the TV manufacturer's end... Most of the content I intend to watch returns me this error PL 6006 NAS, Uh,oh, The platform does not seem to be best suited for playback of this content.

Tried to find a solution from Multiple places, Checked media settings of my router, My time and location on the TV and everything but still this issue persists.

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Abiramesh    0

Abiramesh
Posted

Same error in my case,  I tried reseting TV original settings and updated Disney hotstar , now working fine...Dear LG this is real frustrating from your side , being a market leader you cannot test customers with this kind of errors pls fix the Bug

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