Quantcast
Jump to content
  • 0

LG TV - Crash when open "setting" menu...


DjDiabolik

Question

Model 49lf590v

Firmware 3.21.40

 

Trouble:

When i turn on my tv... on the very first time i try to open the "setting" menu all goes in freeze and my tv made something like a self reboot.

on tv i can see the red circle whit the "X" on top right corner... but i can't do nothing... the image freeze and no audio.

after about 2 seconds the screen become completely black.

another 2 seconds and all return working... at this point the "setting" menu can be opened whitout any problem but the crash/freeze & reboot cause a complete reset all list of recent app used or input used.

after the crash the tv say "nothing recent activity"... all it's lost.

 

how i can do for fix this issue? it's someone have a similar trouble on your  lg tv?

Link to comment
Share on other sites

  • Answers 7
  • Created
  • Last Reply

Top Posters For This Question

7 answers to this question

Recommended Posts

  • 0
On 7/7/2020 at 1:30 PM, George Hofmeister said:

Hi @DjDiabolik

Have you tried a hard reset?

As (in TV terms it is I believe running webOS 2) you set is now quite old it may be a physical fault and you may need to consult an engineer.

Hi @George Hofmeister

 

Thanks for reply and yes i have tryed to "HARD RESET" my TV from the appropriate option in the menu but also have reapply the first next setup this trouble it's not disappears.

 

What do you mean when you say on tv it's running WebOS 2.x ??? Do you think that two different versions of the WebOS are installed on the TV ?

Unfortunately, because of this "crash" i can check immediatelly after i turn on my tv......... But after that I see WebOS crashing i can see it's correctly reported 3.21.40 it's installed.

 

You know a procedure for example i can do a manually completely hard reset can do myself ?? For example a some ways i can reinstall this 3.21.40 by a pendrive of somethings similar ?

 

Or you know if exist an alternative method to check what version of WebOS it's been running on tv immediatelly after i turn on from standby (before i obtain the explained crash) ?

 

 

 

*EDIT*

And sorry if you can't understand some parts of my reply but i'm not english.. i'm italian and in some parts i use google translator to post inside this forum.....

Link to comment
Share on other sites

  • 0
On 7/15/2020 at 11:50 PM, davexnet said:

Try unplugging your TV from the wall for at least 5 minutes, then retry.

Sorry for late answered............... On the previous week i'm goin in vacation and i can't follow this thread.

 

Return in OT:

On this past week i come out of my home i have turned off my TV from the wall and i come back this past tuesday. I have return on my tv and nothings as change......... the TV continue to crash also as ever do after this recent firmware as been released or installed on my TV.

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By ashok R
      TV model: 49 UH770T 
      I used 6000 hours. All four corners start to have struck pixels, this is very disappointing us after spending INR 1,00,000. I am sure this should have been tested products for such high value. How would I customer will recommend LG Smart TV for family and friends if the product manufacturing is not worth the money spent on?
      regards,
      Ashok R 
      9880965020
    • By Phaedrus
      On an LG CX 55, two minutes into episode 4 -- "The Tomb" -- of the series Moon Knight on Disney+ there is a scene with statuettes in niches each lit by an oil lamp. As the flames flicker, dark blotches jump around some of the niche walls.
      These are certainly unintended artifacts.
      Can someone confirm wether this is a CX (only) issue?
       
    • By Dhineshwar
      MX player and jio cinema are commonly used Android apps which offers many free to watch movies. It would be great if that two added in the lg store. Hope it'll be added soon
    • By Vanilton Coelho
      Hi people,
       
      Recently bought one 49LF6350 and one 43LF6350 and the two models have the same problem, whenever I try to open an application, informs me that I have to update (required update, you must update this app to launch it. the update may cause data to be stored deleted.), and when I try to update, it gives an error message (application has not Been instaled. try again). It happens to apps also store to at new install. what may be occurring?
       
      software version: 3:03:04
      WebOS TV version: 2.0.2-3928 (behive-badlands)
       
      thanks.
    • By RebeccaW
      I've just got a 55NANO80 TV and tried to set it up today. 
      I got through the set up as far as connecting via satellite, cable or aerial.   This stumped me because I don't have any of these, as far as I know!  I just have NOW TV.  So, I pressed exit, thinking that the TV would skip trying to search for channels.   The screen then flashed with vertical black and white lines and then went completely black.  
      I have tried to reset the TV and turn it off and back on.  Nothing shows on the screen, so I cannot press the settings button or anything.  
      Have I been sent a dud TV or have I missed something really obvious?  Any advice would be greatly appreciated.
      Thank you.
      Edit:  I have turned Now TV on and the sound is coming through the television, but I still have no picture.

×
×
  • Create New...