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DjDiabolik

LG TV - Crash when open "setting" menu...

Question

Model 49lf590v

Firmware 3.21.40

 

Trouble:

When i turn on my tv... on the very first time i try to open the "setting" menu all goes in freeze and my tv made something like a self reboot.

on tv i can see the red circle whit the "X" on top right corner... but i can't do nothing... the image freeze and no audio.

after about 2 seconds the screen become completely black.

another 2 seconds and all return working... at this point the "setting" menu can be opened whitout any problem but the crash/freeze & reboot cause a complete reset all list of recent app used or input used.

after the crash the tv say "nothing recent activity"... all it's lost.

 

how i can do for fix this issue? it's someone have a similar trouble on your  lg tv?

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3 answers to this question

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On 7/7/2020 at 1:30 PM, George Hofmeister said:

Hi @DjDiabolik

Have you tried a hard reset?

As (in TV terms it is I believe running webOS 2) you set is now quite old it may be a physical fault and you may need to consult an engineer.

Hi @George Hofmeister

 

Thanks for reply and yes i have tryed to "HARD RESET" my TV from the appropriate option in the menu but also have reapply the first next setup this trouble it's not disappears.

 

What do you mean when you say on tv it's running WebOS 2.x ??? Do you think that two different versions of the WebOS are installed on the TV ?

Unfortunately, because of this "crash" i can check immediatelly after i turn on my tv......... But after that I see WebOS crashing i can see it's correctly reported 3.21.40 it's installed.

 

You know a procedure for example i can do a manually completely hard reset can do myself ?? For example a some ways i can reinstall this 3.21.40 by a pendrive of somethings similar ?

 

Or you know if exist an alternative method to check what version of WebOS it's been running on tv immediatelly after i turn on from standby (before i obtain the explained crash) ?

 

 

 

*EDIT*

And sorry if you can't understand some parts of my reply but i'm not english.. i'm italian and in some parts i use google translator to post inside this forum.....

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