Quantcast
Jump to content

Follow along to stay updaded on LG's latest launches!
  • 5

Unable to load user agreement

Andrew Punch

Asked by Andrew Punch,

 Share

Question

  • Answers 48
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

Popular Days

Popular Posts

Tommy Joyner
Tommy Joyner

Chatting with LG rep - He said:  "The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon".  That was a scripted BS answer - who takes

Tommy Joyner
Tommy Joyner

No problem - I'll post here when I get more info.  Hopefully, they will get this resolved quickly

Phil66
Phil66

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

48 answers to this question

Recommended Posts

  • 5
Tommy Joyner Newbie

Tommy Joyner

Posted
Posted

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

  • Like 2
  • Thanks 4
Link to comment
Share on other sites
  • 0
Haylou Newbie

Haylou

Posted
Posted

I’m having the exact same problem- I have tried all of the suggestions and nothing, I must have tried 30 times now for 2 hours and it’s driving me mad..it’s obviously a common problem so there should be more support available from LG. Can you post if you find anything that works and I will do the same. Good luck!

Link to comment
Share on other sites
  • 0
Phil66 Newbie

Phil66

Posted
Posted
3 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

  • Like 1
  • Haha 1
Link to comment
Share on other sites
  • 0
Dave Brough Newbie

Dave Brough

Posted
Posted
4 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy .... Thought I had brought a duff one ..... Been driving me mad

  • Like 1
Link to comment
Share on other sites
  • 0
Joro2000 Newbie

Joro2000

Posted
Posted

I am also having this problem.

Bought my model, a UM7000PLC, a few days ago and was working fine until today where I tried updating Prime Vídeo. Just would not let me.

Searched online for some troubleshoots and ended up doing a factory reset. Now can't load user agreements and don't have access to any apps...

Tried router reset, DNS, hotspot with phone and nothing. Spent 2 hours on this only to find servers are down... Guess I'll use the Xbox for Netflix.

Hope this gets fixed soon.

Link to comment
Share on other sites
  • 0
Wojtek Newbie

Wojtek

Posted
Posted

Hi

Same here in Poland - new LG C9 55.

Maybe they really has some servers problems.

However what is worring for me  me, I can't update firmware, even from USB

When I try to update online, I have information that version 04.70.05 is available. But, after requesting update, there is a message: "Software update cant be applied to the TV"

I also tried to download update to USB from the LG website, there is a version 04.71.05. Update starts and works several minutes till 100%, but then, gives the same message and update is not finalized.

Can you (who have problem with loading user agreements), can check if you have same issues with update ?

Regards

Wojtek  

Link to comment
Share on other sites
  • 0
Salem874 Newbie

Salem874

Posted
Posted
7 minutes ago, Sveto Diod said:

Today I decided to reset my 55SM9800PLA to do some testing with the Google Home mini, and for 3 hours I've been struggling with resetting the TV and this user agreement! :(

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

9 minutes ago, Jhpa said:

I updated using lg tv app. Successful update still doesnt fix anything

What did you update using the LG TV App? the TV? you can do that?

Link to comment
Share on other sites
  • 0
Wojtek Newbie

Wojtek

Posted
Posted
34 minutes ago, Salem874 said:

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

What did you update using the LG TV App? the TV? you can do that?

I've just installed LG TV Plus on android and surprisingly, this way I was able to install update. And yes, it did not change anything regarding unable to load user agreements  

Link to comment
Share on other sites
  • 0
Jhpa Newbie

Jhpa

Posted
Posted
1 hour ago, Salem874 said:

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

What did you update using the LG TV App? the TV? you can do that?

Yes you can update the tv through the app. Doesnt fix anything though

Link to comment
Share on other sites
  • 0
Raato Rookie

Raato

Posted
Posted

TV: 50UM7600PLB

Same here in Finland.
I have done the following tricks:
- the Areena (=finnish app)  didn't work so i uninstalled it
- I tried to install it again, failed
- noticed that no other apps can be installed, damn
- reset the TV to factory settings (many times), no help
- downloaded internet webos installation file, didn't install because same version (i thought the checksum was broken), no help

Thank you LG for not posting any information on the Finnish website! For the second time, I won't sneak into LG.

Kylläpä vituttaa.

Link to comment
Share on other sites
  • 0
Suejb Newbie

Suejb

Posted
Posted

Hi all,

Apparently it is an issue related to the LG Services server being under maintenance , and it is expected to be resolved within the next 24 hours.

All this based on this thread, 

link hidden, please login to view
.

Best Regards,

Sui

  • Thanks 1
Link to comment
Share on other sites
  • 0
Denkay Rookie

Denkay

Posted
Posted

So thankful for this forum! I also called LG almost 8 hours ago after I reset one of my new LG tvs to troubleshoot issues with YouTube TV. The OLED TV worked fine but the 4K 55” kept restarting programs. After resetting  the TV 3 more times & trying hotspot just to make sure it wasn’t my modem, I finally gave up and called LG. I was on hold for more than 30 min when I got the same BS answer that they were doing maintenance on their servers. When I asked why my other TV was still working, they were unable to answer.  Hmmm. I asked if they would call me back when problem was resolved and was told NO. Very disappointed & concerned that it has not been fixed yet. 1st time buyer of LG TVs and may be the last if it does take 24 hours to fix!

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • alfie
      Disney plus unable to play videos
      By alfie
      Disney plus unable to play videos error code:PB_WEBOS_DR-6006_Invalidstateerror: Unfulfilled promise rejected automatically during destruction.
    • Muser
      User agreements won't load, server error
      By Muser
      Hello,
      I regently got the LG 43UF6409 and have been pretty happy with it so far.
      When I tried to open netflix or the LG conten store, it's starting to load the user agreements- those could not be loaded due to a server error(loose translation from german). If I retry to load those, it does not load either.
      I've reset the TV to factory reset and it gives me the same error. It's connected to the wifi, shows me that it is connected to the internet but still won't load the user agreements.
      Also tried to look for software updates (it's 3.20.40)- if I try to look for updates, it could not find any.
    • Peter Payne
      Help! "Factory Mode: Press INSTOP to go to User mode" is floating across my screen
      By Peter Payne
      I have a LG CX 55 2023 TV and like it. I use it for work, and the dimming-after-1-minite feature is super frustrating. So I used the instructions here (
      link hidden, please login to view) to turn off TPC, GSR and scrolling. It worked well and I was happy. But when the TV turns on a few hours, I've got an ugly window saying "Factory Mode: Press INSTOP to go to User Mode. Press Green Key 7 times to go to User Mode (user remote control.)
      I hate this menu, and I hate having the ability to turn off zoom on a TV I'm using for work or youtube. Can anyone help me solve this issue and get rid of the monitor? I have another LG TV purchase on hold while I determine if there's a way to do this to my satisfaction or not. If they really have messed up LG TVs by making no way to turn off the dimming, I will also find a way to return my current TV to Costco despite having used it for six months. 
      When I tried this before, I learned that the INSTOP button will do a complete factory reset. This is NOT what I want, unless I really have no way to turn off the dimming. In which case I will cancel my other LG monitor purchase and make other plans.

    • News Reporter
      New LG MyView Smart Monitor Boasts Curved UltraWide Screen and Expansive User Experience
      By News Reporter
      Featuring a 21:9 Aspect Ratio Screen, LG’s Latest Smart Monitor Is Perfect
      for Productivity and Entertainment

      SEOUL, July 24, 2024 — LG Electronics (LG) is launching its latest LG MyView Smart Monitor (model 34SR65QC),1 a 34-inch display with a unique form factor and a range of features for better productivity and entertainment experiences. This marks the company’s first smart monitor featuring a curved, 21:9 aspect ratio UltraWide screen, offering an expansive desktop display solution for customers seeking improved workflow, enhanced viewing immersion or both.
      The newly-released LG MyView Smart Monitor boasts a 34-inch WQHD (3,440 x 1,440) resolution2 VA panel, delivering 300 nits of brightness, a wide viewing angle and 99 percent coverage of the sRGB color gamut. These specifications, combined with the screen’s 21:9 format, make the LG MyView an excellent ‘side-by-side’ desktop companion for office workers, developers and other digital professionals.
      The 34SR65QC facilitates greater work efficiency courtesy of its elongated, high-resolution display, useful screen-organization features and support for various home-office apps. The 21:9 UltraWide display provides additional screen-space, allowing users to keep multiple tabs and windows open at the same time and arrange them optimally using the built-in Screen Split function. What’s more, users can take advantage of apps such as mail, online document editors and cloud storage directly on the monitor without having to connect to a PC or laptop. The extra width of the 34SR65QC enables users to operate productivity apps in full screen (16:9) mode and still have enough room for helpful generative AI tools, which can be conveniently pinned to the right-hand part of the display in a smaller-sized (5:9) window.
      The 34SR65QC is also ideal for those seeking a movie theater-like experience at home. Its UltraWide display allows users to enjoy 21:9 content as it was meant to be seen, eliminating the letter-boxing needed to preserve the aspect ratio on conventional 16:9 monitors. This new model is the first in the LG MyView lineup to allow the streaming of video captured in the 21:9 format, bringing a cinematic feel to broadcast content and giving users a real sense of being part of the action.
      Like all LG MyView Smart Monitors, the 34SR65QC comes equipped with the LG webOS platform, which provides access to a wide range of content services including Netflix, YouTube and Prime Video, along with personalized viewing recommendations and intuitive navigation. For even more superb content options, users can head to LG Channels – LG’s free, premium content service – and browse more than 300 channels3 spanning categories such as movies, news, sports, drama and children’s programming. Additionally, with AirPlay 24 and ScreenShare5 support, users can stream or mirror content from their smartphones, enjoying all their go-to mobile apps and games on the monitor’s large, curved screen.
      The 34SR65QC comes with a handy remote that provides basic functions such as power and volume control. It is also compatible with the LG Magic Remote,6 which delivers user-friendly features such as AI Concierge and one-touch access to popular streaming services including Netflix, Prime Video and Disney+. The AI Concierge, activated by pressing the Magic Remote’s microphone button, recognizes different voices and recommends content based on each user’s viewing history.
      Furthermore, once LG MyView Smart Monitor has been connected to the LG ThinQ smart home platform, the ThinQ app can transform the user’s smartphone into a remote offering both touch- and voice-control capabilities. For additional convenience, users can manage monitor settings and navigate and search webOS using a keyboard and mouse.
      “By expanding the LG MyView Smart Monitor lineup with our new 34-inch curved UltraWide model, we are providing consumers with a comprehensive productivity and entertainment solution,” said YS Lee, vice president and head of the IT business unit of LG Business Solutions Company. “We will continue to introduce versatile smart monitors that combine innovative designs with premium performance and practical features.”
      LG MyView Smart Monitor is launching globally starting in the U.S and Korea in August, with availability in other markets to follow soon after.
      # # #
      1 LG MyView Smart Monitor is available in two versions: one offering tilt- and height-adjustability (model 34SR65QC) and one providing tilt-adjustability (model 34SR60QC). All other technical specifications, features and capabilities are common to both versions.
      2 Wide Quad High Definition resolution.
      3 Channel and program availability on LG Channels may differ by region.
      4 To use AirPlay and HomeKit with this monitor, the latest version of iOS, iPadOS or macOS is recommended.
      5 Supported on Android or Windows 8.1 and above.
      6 LG Magic Remote is sold separately.

      link hidden, please login to view
    • nkat
      Unable to play any video on LG TV WebOS browser
      By nkat
      Hello Team,
      I'm unable to play any video  any video on LG TV WebOS browswer. 
      I've tried to play
      link hidden, please login to viewm also, but no luck. I've toggled (on and off) the 'Adpative Javascript video stream' settings in browser but no luck.
      Can any one help on this .?

  • Similar Tagged Content



WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...