Quantcast
Jump to content
  • 4

Andrew Punch

Question

Recommended Posts

  • 5

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

  • Like 2
  • Thanks 4
Link to comment
Share on other sites

  • 0

I’m having the exact same problem- I have tried all of the suggestions and nothing, I must have tried 30 times now for 2 hours and it’s driving me mad..it’s obviously a common problem so there should be more support available from LG. Can you post if you find anything that works and I will do the same. Good luck!

Link to comment
Share on other sites

  • 0

Same here guys, just finished putting on the wall and doing all the start up things including Sonos soundbar.... all good but know user agreement appeared so tried updating, says there is new update but wont download, same as the user agreement. Tried DNS to 8.8.8.8 also mobile hotspot and still no joy

  • Like 1
Link to comment
Share on other sites

  • 0
3 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

  • Like 1
  • Haha 1
Link to comment
Share on other sites

  • 0
4 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy .... Thought I had brought a duff one ..... Been driving me mad

  • Like 1
Link to comment
Share on other sites

  • 0

I am also having this problem.

Bought my model, a UM7000PLC, a few days ago and was working fine until today where I tried updating Prime Vídeo. Just would not let me.

Searched online for some troubleshoots and ended up doing a factory reset. Now can't load user agreements and don't have access to any apps...

Tried router reset, DNS, hotspot with phone and nothing. Spent 2 hours on this only to find servers are down... Guess I'll use the Xbox for Netflix.

Hope this gets fixed soon.

Link to comment
Share on other sites

  • 0

Hi

Same here in Poland - new LG C9 55.

Maybe they really has some servers problems.

However what is worring for me  me, I can't update firmware, even from USB

When I try to update online, I have information that version 04.70.05 is available. But, after requesting update, there is a message: "Software update cant be applied to the TV"

I also tried to download update to USB from the LG website, there is a version 04.71.05. Update starts and works several minutes till 100%, but then, gives the same message and update is not finalized.

Can you (who have problem with loading user agreements), can check if you have same issues with update ?

Regards

Wojtek  

Link to comment
Share on other sites

  • 0
7 minutes ago, Sveto Diod said:

Today I decided to reset my 55SM9800PLA to do some testing with the Google Home mini, and for 3 hours I've been struggling with resetting the TV and this user agreement! :(

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

9 minutes ago, Jhpa said:

I updated using lg tv app. Successful update still doesnt fix anything

What did you update using the LG TV App? the TV? you can do that?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By jikhead
      I'm not getting any audio from the apps via the HDMI via ARC connection to my receiver.  This occurred two weeks ago and was unable to resolve it, but ironically there was new firmware released that same day for my B6 (3/31/17) and this fixed the issue.  However, now I again can't get it working after a TV reset and tinkering with the audio settings again.  I tried to load the firmware again, but it appears this is not possible to forceable load the same firmware.
    • By TimtheToolMan
      We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
      TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to  Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
      Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute,  resetting TV multiple times, setting up remote again, ...
      Error message: Unable to Load User Agreements  A server error has occurred while downloading  the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements  Sorry, but the User Agreements  can't be downloaded at this time…Please check your internet connection and try again later.    No change when trying over five days.
      Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
      Anyone have any ideas.
       
    • By Nick Payne
      I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.
    • By jkester
      Sling TV is my default app on my LG TV.   Everything  was working fine until today.  Now when I hit the HOME button on the remote, the TV correctly returns to the HOME page, but then immediately re-launches Sling TV before I have an opportunity to select a different app (for example, Netflix).   This cycle repeats itself every time I enter HOME while in the Sling TV app.  The only way I can return to HOME without Sling TV automatically relaunching is to manually select a different input (e.g., HDMI one or LIVE Team), and then enter HOME and it will correctly stay in HOME until another app is selected.  I've tried resetting the TV  and I've tried deleting/adding Sling TV.  I have the latest WebOS update.  This may have started after downloading a recent Sling TV app?  Not sure.  Any suggestions appreciated.
    • By Justin Tan
      Found multiplex application that use letsencrypt stop working in 30 September 2021 on LG WebOS 3.5. This appear to be wide spread multiplex version of WEBOS. 
      See 
      AND 

      link hidden, please login to view As PLEX blaming to be LG fault. LG please provide solution to only 2 year old TV
      LG
      Our current app is available on 4K/UHD LG television models running the following system software:
      webOS 3.0 webOS 3.5 webOS 4.0 webOS 5.0 No 720p or 1080p (“full HD”) sets are supported for our current app at this time.
      Note: Due to root certificate limitations with the device OS itself, only webOS 5.0+ devices support secure connections with a personal Plex Media Server. To allow connections to a personal server, devices running earlier webOS versions must be set to Allow Insecure Connections in the TV app settings and the Plex Media Server must be set to Preferred for the Secure Connections preference.
  • Similar Tagged Content

×
×
  • Create New...