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Unable to load user agreement

Andrew Punch

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Tommy Joyner
Tommy Joyner

Chatting with LG rep - He said:  "The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon".  That was a scripted BS answer - who takes

Tommy Joyner
Tommy Joyner

No problem - I'll post here when I get more info.  Hopefully, they will get this resolved quickly

Phil66
Phil66

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

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Tommy Joyner Newbie

Tommy Joyner

Posted
Posted

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

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Haylou Newbie

Haylou

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I’m having the exact same problem- I have tried all of the suggestions and nothing, I must have tried 30 times now for 2 hours and it’s driving me mad..it’s obviously a common problem so there should be more support available from LG. Can you post if you find anything that works and I will do the same. Good luck!

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Phil66 Newbie

Phil66

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Same here guys, just finished putting on the wall and doing all the start up things including Sonos soundbar.... all good but know user agreement appeared so tried updating, says there is new update but wont download, same as the user agreement. Tried DNS to 8.8.8.8 also mobile hotspot and still no joy

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Phil66 Newbie

Phil66

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3 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

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Dave Brough Newbie

Dave Brough

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4 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy .... Thought I had brought a duff one ..... Been driving me mad

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Joro2000 Newbie

Joro2000

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Posted

I am also having this problem.

Bought my model, a UM7000PLC, a few days ago and was working fine until today where I tried updating Prime Vídeo. Just would not let me.

Searched online for some troubleshoots and ended up doing a factory reset. Now can't load user agreements and don't have access to any apps...

Tried router reset, DNS, hotspot with phone and nothing. Spent 2 hours on this only to find servers are down... Guess I'll use the Xbox for Netflix.

Hope this gets fixed soon.

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Wojtek Newbie

Wojtek

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Posted

Hi

Same here in Poland - new LG C9 55.

Maybe they really has some servers problems.

However what is worring for me  me, I can't update firmware, even from USB

When I try to update online, I have information that version 04.70.05 is available. But, after requesting update, there is a message: "Software update cant be applied to the TV"

I also tried to download update to USB from the LG website, there is a version 04.71.05. Update starts and works several minutes till 100%, but then, gives the same message and update is not finalized.

Can you (who have problem with loading user agreements), can check if you have same issues with update ?

Regards

Wojtek  

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Salem874 Newbie

Salem874

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Posted
7 minutes ago, Sveto Diod said:

Today I decided to reset my 55SM9800PLA to do some testing with the Google Home mini, and for 3 hours I've been struggling with resetting the TV and this user agreement! :(

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

9 minutes ago, Jhpa said:

I updated using lg tv app. Successful update still doesnt fix anything

What did you update using the LG TV App? the TV? you can do that?

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