Unable to load user agreement

[Andrew Punch]

So tv was working fine went to load and app today and wouldn't install, did a factory reset, reset the router, connected to phone hotspot

And can't get the user agreement to load. Even did the DNS 8.8.8.8 thing. Any advice?

 

[Tommy Joyner]

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

[Alex]

We've shared this topic on Twitter and Facebook. Please share so users are helped and aware of the issue. Hopefully LG gets this corrected ASAP.

 

 

[Haylou]

I’m having the exact same problem- I have tried all of the suggestions and nothing, I must have tried 30 times now for 2 hours and it’s driving me mad..it’s obviously a common problem so there should be more support available from LG. Can you post if you find anything that works and I will do the same. Good luck!

[Djlemon1211]

Having the same problem...

[André Santos]

Same here, tried all the "solutions" on the forums with no luck...

EDIT: @Tommy Joyner thanks for the update.

PS: I also tried several LG services countries (on location menu)  and none worked. All LG webOS servers on Europe crashed?

[Haylou]

Thanks for that from the LG rep...That’s very annoying that the LG website wasn’t updated because I wouldn’t have just spent the last 2 hours driving myself mad and wanting to return the TV,,

[Phil66]

3 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

[Aggrivated]

Yes Tommy. Thanks. My comment didn't even post yet lol. Same issues basically.

[Dave Brough]

4 minutes ago, Tommy Joyner said:

Chatting with LG rep - He said: 
"The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". 

That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day.  I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix"

I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

Thanks Tommy .... Thought I had brought a duff one ..... Been driving me mad

[john doe]

Thanks Tommy, can you update us when the server issue has been fixed.

[Joro2000]

I am also having this problem.

Bought my model, a UM7000PLC, a few days ago and was working fine until today where I tried updating Prime Vídeo. Just would not let me.

Searched online for some troubleshoots and ended up doing a factory reset. Now can't load user agreements and don't have access to any apps...

Tried router reset, DNS, hotspot with phone and nothing. Spent 2 hours on this only to find servers are down... Guess I'll use the Xbox for Netflix.

Hope this gets fixed soon.

[Rob Hargraves]

Brand new LG TV set up today. Having exactly the same problems. 

Unable to load user agreement.

This is my first LG product, hmmm.

[Tommy Joyner]

No problem - I'll post here when I get more info.  Hopefully, they will get this resolved quickly

[Girish Chelluri]

Facing the same issue with my new LGOLED55C9... Can't even download the user agreement.

 

@Tommy Joyner Thank you so much for the info.

[Saulius]

I have the same problem. I tried all suggested options Hotspot, DNS,etc. Nothing worked. I am glad I found this thread. I was going to contact the support tomorrow. Let's see after LG fixes the servers.

[Wojtek]

Hi

Same here in Poland - new LG C9 55.

Maybe they really has some servers problems.

However what is worring for me  me, I can't update firmware, even from USB

When I try to update online, I have information that version 04.70.05 is available. But, after requesting update, there is a message: "Software update cant be applied to the TV"

I also tried to download update to USB from the LG website, there is a version 04.71.05. Update starts and works several minutes till 100%, but then, gives the same message and update is not finalized.

Can you (who have problem with loading user agreements), can check if you have same issues with update ?

Regards

Wojtek  

[Jhpa]

I updated using lg tv app. Successful update still doesnt fix anything

[Sveto Diod]

Today I decided to reset my 55SM9800PLA to do some testing with the Google Home mini, and for 3 hours I've been struggling with resetting the TV and this user agreement! :(

[Salem874]

7 minutes ago, Sveto Diod said:

Today I decided to reset my 55SM9800PLA to do some testing with the Google Home mini, and for 3 hours I've been struggling with resetting the TV and this user agreement!

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

9 minutes ago, Jhpa said:

I updated using lg tv app. Successful update still doesnt fix anything

What did you update using the LG TV App? the TV? you can do that?

[Wojtek]

34 minutes ago, Salem874 said:

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

What did you update using the LG TV App? the TV? you can do that?

I've just installed LG TV Plus on android and surprisingly, this way I was able to install update. And yes, it did not change anything regarding unable to load user agreements  

[pandabear41]

So the LG TV Plus app doesn’t resolve the User Agreements issue. I’m still having trouble getting past this. Anyone else have better luck?

[Jhpa]

1 hour ago, Salem874 said:

I've had the same struggles today...Really bad timing. Hopefully they get it sorted ASAP.

 

What did you update using the LG TV App? the TV? you can do that?

Yes you can update the tv through the app. Doesnt fix anything though

[Raato]

TV: 50UM7600PLB

Same here in Finland.
I have done the following tricks:
- the Areena (=finnish app)  didn't work so i uninstalled it
- I tried to install it again, failed
- noticed that no other apps can be installed, damn
- reset the TV to factory settings (many times), no help
- downloaded internet webos installation file, didn't install because same version (i thought the checksum was broken), no help

Thank you LG for not posting any information on the Finnish website! For the second time, I won't sneak into LG.

Kylläpä vituttaa.

[Luca Dolia]

Model : 43UM7000PLA  UK

I did all those  steps and that didn't work either, I will call LG tomorrow and see what they say

 

Thanx Tommy Joyner for the info

[Suejb]

Hi all,

Apparently it is an issue related to the LG Services server being under maintenance , and it is expected to be resolved within the next 24 hours.

All this based on this thread, 

link hidden, please login to view

.

Best Regards,

Sui

[pandabear41]

It might be a good idea to get a backup device like a Roku if we’re using apps to watch TV. LG servers going down like this without warning makes for a very boring day off when I had plans to binge-watch.

[Enzo Serene]

Same here in New Zealand, 

man am i glad you people have been posting from round the world, i was just about to take my TV back to the shop, Which is closed today (2 January). 

[Bob McCarlie]

I have the same problem with my 55C9 I bought yesterday and set up this am. :(  Thanks for posting about this.  I was going to call tech support Thursday and I am sure I would have been frustrated as  result.

Bob

[Denkay]

So thankful for this forum! I also called LG almost 8 hours ago after I reset one of my new LG tvs to troubleshoot issues with YouTube TV. The OLED TV worked fine but the 4K 55” kept restarting programs. After resetting  the TV 3 more times & trying hotspot just to make sure it wasn’t my modem, I finally gave up and called LG. I was on hold for more than 30 min when I got the same BS answer that they were doing maintenance on their servers. When I asked why my other TV was still working, they were unable to answer.  Hmmm. I asked if they would call me back when problem was resolved and was told NO. Very disappointed & concerned that it has not been fixed yet. 1st time buyer of LG TVs and may be the last if it does take 24 hours to fix!

[Raato]

There cannot be a sw bug that needs 24 hours to fix. If the servers have backup servers and sw is properly tested, then there should be no 24 hour outage. Of course, in the case of a denial of service attack.