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By romix
Hi,
I recently bought a new LG Smart TV: 65UF6450
At first, all the "smart" functions worked just fine. I was able to use my Netflix, Amazon Prime, Google Video and install new apps from the LG Content Store.
Starting on the 1st of January 2016 I noticed that I cannot even start the LG Content Store page anymore for some reason. As a result I cannot install any new apps, I cannot update the existing ones (and some of them, like Google Video would not even start before they are updated). Each time I try to open the LG Content Store or to update an app, the TV hangs for a while, and then I see a black screen displaying the following message:
https://us.lgrecommends.lgappstv.com/discovery_2015/commonLang.jsp?language=en_US file not found.
I also noticed that if I go into Quick Settings/Advanced/General/Account Management(Sign In) it takes a while and then I see the following message:
The network is unstable
But my network is just fine and Netflix, Amazon Video are working just fine.
So, it looks very much as an issue on LG side. I think it may be related to the LG Cloud services being discontinued, but I'm not sure. I tried to call the LG support, but it was one of the worst experiences of my life. Waiting 20 minutes for any kind of help and then giving up.
Questions:
1. Does anyone experience the same issues with their LG smart tvs recently?
2. What is the reason for these issues?
3. Is there any official statement from LG conforming this issues and providing some information about when they are going to fix it?
4. Are there any temporary workarounds? I.e. are there any ways to install new apps and update the existing ones in the meantime?
Thanks!
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By Dinesh Potbhare
Dear customer care,
I had buy LG smart tv in which LG store the sony liv app was not available to install. When search on internet many people are writing via mail, twitter regarding this problem. Many of your competitors like Android, Tizen launch there app on os platform. Still the people like me are waiting for sony liv app on LG store platform. I know from year 2018 many of people's was asking this question and your reply was only that "our team are working on that" means that your technical team doesn't take customer complaints seriously. As I do not know writing this complaints really affect the technical team of Yours. Pleae don't blame sony or platform for this. As an responsible corporate you and sony should mutually work on this issue. Your quick action is highly appreciated in this regard. Regards, Dinesh. -
By Md. Mahbub Hossain Shahi
I am using 32LH604D, The TV comes with preinstalled app, but I cant install any app necessary to use. Ex# Netflix.
The software is up to date.
Im attaching the model and software version.
Can you please guide me how to install such apps?
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Hello Team ,
It is really very sad that SONY LIV and JIO CINEMAS apps are not available in LG WEB OS after spending thousands of money .
When are you going to bring these two apps available on LG WEB OS
Waiting for you response .
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