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Hotstar app Premium Content rendering issue

Abhishek Agarwal lgtv user

Asked by Abhishek Agarwal lgtv user,

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Abhishek Agarwal lgtv user Newbie

Abhishek Agarwal lgtv user

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So I own a 56 inch LG ultra hdtv and the app store offers a Hotstar app. Now the app works fine for live shows and games, and also for non-premium content but it doesn't for Premium content. I am having a very specific issue- the video rendering problem. For the Premium content that included top-notch tv shows and movies, the app doesn't load the video- the video stops and plays and stops and plays. One might think that the internet connection might be slow, but that's not the case as we have 300mbps fast internet connection and all the HD content on Netflix and Amazon Prime works just fine. I contacted Hotstar regarding the same and they said they are working on it but LG is not responsive enough to resolve the matter fast. I have failed to get this thru with LG customer support, and now looking over here to see if any one else is having the same problem and they found a solution around. Also Hotstar claims that they issued an update for the app in May 2019, but the app on my tv is the one released on Mar 22, 2019 and there is still no update available. Please help!!

 

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George Hofmeister Mentor

George Hofmeister

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8 hours ago, Abhishek Agarwal lgtv user said:

So I own a 56 inch LG ultra hdtv and the app store offers a Hotstar app. Now the app works fine for live shows and games, and also for non-premium content but it doesn't for Premium content. I am having a very specific issue- the video rendering problem. For the Premium content that included top-notch tv shows and movies, the app doesn't load the video- the video stops and plays and stops and plays. One might think that the internet connection might be slow, but that's not the case as we have 300mbps fast internet connection and all the HD content on Netflix and Amazon Prime works just fine. I contacted Hotstar regarding the same and they said they are working on it but LG is not responsive enough to resolve the matter fast. I have failed to get this thru with LG customer support, and now looking over here to see if any one else is having the same problem and they found a solution around. Also Hotstar claims that they issued an update for the app in May 2019, but the app on my tv is the one released on Mar 22, 2019 and there is still no update available. Please help!!

If you look elsewhere on the forum you will find others having the same issue.  You will need to get in contact with Hotstar directly as they developed the app, LG merely distributes it.  As I do not have access to Hotstar or knowledge of the app I do not know if it is a Hosted (Server Hosted)  or packaged web apps.  If it is Hosted (Server Hosted) then updates should come relatively quickly, packaged web app take longer as they have to go though the system of quality control and re-distribution via LG.

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