We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
I am trying to setup my new Phonak my hearing aids TV Connector with my new LG GP2 TV and Sonos Arc sound bar, connected by via the HDMI eArc port. The TV automatically uses the the HDMI eArc port, and that port only. As a result no signal goes through the optical out port of the LG TV.
Is there a way to make the LG TV sound signal simultaneously go out to both the sonud bar via eArc port and to the Phak TV Connector via the optical out port so that I can connect hearing aids to the Phonak TV connector and also use the Sonos Arc soundbar at the same time?
Appreciate any guidance.
By Tamás A.
I'm having problems with terrestrial TV broadcasts after installing the (Version 06.10.30) software package. The TV broadcasts that were saved are out of order and the search no longer runs as before. Suddenly the search bar jumps from 0% to 100% and no broadcasts are found. Neither radio nor TV. I have tried 3 DVBT2 antennas and two coax cables to see if that is the problem. But all of them behaved the same way on the TV, which is an LG 60SJ850V-ZA. I also tried a full TV reset but that didn't help. I also had the TV turned off for a longer period of time with no electricity, but it made no difference. The release date of the softer package is in December on the site, for me it appeared on the TV (OTA) around late January - early February. Should I expect a new patch in the near future or should I try a downgrade? Any other advice? Thanks in advance for your replies.
I'm currently buying a DVBT2 TV-BOX to watch the channels that are important to me, it's just a bit funny that I need this for such an "expensive" TV (for me). It is not a modern AI piece, but still...
By Aliaksandr Baranouski
While I have Sonos Beam gen2 connected to my LG 65C12LA via HDMI (eARC) I can’t select any other output device e.g. bluetooth headphones. I can technically select it in TV menu for like 5 seconds, and then output switched back to HDMI (eARC). Is it a bug or feature?
Thanks in advance!
I'm surprised by how few Settings there are. Is there an Android Settings App?
I have an old generation web os 4k tv (55UBxxxx) it is very cumbersome to change the sound out from TV speaker to Optical in this TV, i was very happy when I got the new update with shortcuts settings, but only to be disappointed to see that sound output is not included. Insted, there are a lot of totally waste settings like sound mode and aspect ratio which nobody is ever going to use. Kindly add sound output to the shortcut settings, which will be very useful for people like me who uses home theatre systems with TV
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PeterV 1 post
ajith.tmc 1 post
Mar 18 2019
Mar 23 2019
You can better post this request on the LG website. This is a user to user forum with no LG employees. You can see this at the top of the page:
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