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theMediaman

Smart TV apps crashing (memory error) PARTIAL SOLUTION!

Question

Short answer: Something on my network is causing the crashes.

I had an extra router, so I put it between my network and the TV.  

Netflix no longer crashes, and other apps no longer give me the dreaded, "This app will now restart to free up more memory" error.

 

Longer answer: Netflix would regularly crash out to Live TV after 20-40 minutes of play. I've been on LG support with this for months. They've replaced the main board twice, and took it off-site where the problem could not be replicated.

I reset the TV and connected it to my smart phone data plan (luckily just upgraded to 10 GB). No crashes. Put the TV back on my network, crashed after half an hour.

I took the network cable out of the TV and plugged it into a spare WiFi router. This creates a small network of only one device (the TV). I no longer get crashes. 

Unfortunately, this kills local network features like DLNA/Plex streaming and wireless display mirroring, but all Internet apps like Netflix and YouTube work flawlessly.

I plan to narrow down which device(s) on my network is the cause of the crashes, but after 10 months of fighting this I'm just going to enjoy some 4K streaming for a while. If I learn anything new, I'll post it here.

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On ‎24‎/‎03‎/‎2018 at 5:07 AM, theMediaman said:
 

Short answer: Something on my network is causing the crashes.

I had an extra router, so I put it between my network and the TV.  

Netflix no longer crashes, and other apps no longer give me the dreaded, "This app will now restart to free up more memory" error.

 

Longer answer: Netflix would regularly crash out to Live TV after 20-40 minutes of play. I've been on LG support with this for months. They've replaced the main board twice, and took it off-site where the problem could not be replicated.

I reset the TV and connected it to my smart phone data plan (luckily just upgraded to 10 GB). No crashes. Put the TV back on my network, crashed after half an hour.

I took the network cable out of the TV and plugged it into a spare WiFi router. This creates a small network of only one device (the TV). I no longer get crashes. 

Unfortunately, this kills local network features like DLNA/Plex streaming and wireless display mirroring, but all Internet apps like Netflix and YouTube work flawlessly.

I plan to narrow down which device(s) on my network is the cause of the crashes, but after 10 months of fighting this I'm just going to enjoy some 4K streaming for a while. If I learn anything new, I'll post it here.

Well done for perusing this. I have the same problem and its a disgrace that LG sell these TV's with this obvious problem.

I got my 65 inch "Smart" from a shop here in Malaysia, they gave me all the usual lies about how great the TV was and how easy you can stream movies on the TV. So after 2 or 3 days when I started getting the  "This app will now restart to free up more memory" message I was shocked.

The shop told me that they would not give me a refund, they would only send some guy out to reset the TV back to factory default. Waste of time. LG's "customer service" was a total failure. They said that they would come and change the mother board, but when prompted, they admitted that this would not solve the problem. I found this a little strange, because up to that point, they maintained that they were not aware of this problem. So not sure how they came to the conclusion that this would not fix the problem that they were not aware of.......?

The only thing more shocking than the fact that I fell for the bullshit about how great these TV's are, is the total and absolute lack of support and help from LG. They are some of the worst "customer service" I have ever experienced... ever. They have your money so f..k you.     

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Hi MediaMan.

Did you ever have any luck narrowing down more about what the cause of this error was that adding a router fixed?

Thanks

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2 hours ago, MPaskins said:

Hi MediaMan.

Did you ever have any luck narrowing down more about what the cause of this error was that adding a router fixed?

Thanks

To  be honest, I haven't spent any time on it now that it's working. I'd love to get my DLNA access back some day, but right now I've only had one "free memory" crash in the last month which is about a billion fewer than I used to have.

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